From our early check-in to departure, we found Joan to be helpful and understanding.
The initial problems with the internet access, were promptly resolved, although the best Wifi signal was to be found in either the main bedroom or either bathroom, but this was due to the location of the booster.
As we were staying for a two week period, we would have expected that the laundry facilities would have been included in the cost, as there is no washer or dryer in the apartment. Having to pay out for the use of shared facilities was rather inconvenient, especially if your timing was out and somebody was already using the facilities.
Overall the location and standard of facilities was to a high standard and we would recommend to others.