季節限定屋外プール、営業時間 9:00 ~ 22:00、プール パラソル、サンラウンジャー

ハンプトン イン ハリソンバーグ - ユニバーシティの口コミ

2.5 out of 5

口コミ

7.6

良い

評価 10 - 1006 件の口コミ中 334 件が非常に良い" "
評価 8 - 1006 件の口コミ中 326 件が良い" "
評価 6 - 1006 件の口コミ中 172 件が普通" "
評価 4 - 1006 件の口コミ中 114 件が不満" "
評価 2 - 1006 件の口コミ中 60 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

4/10 (不満)

Amanda

家族旅行
We chose this hotel specifically for the pool and even called to verify before booking that the pool would be open. The pool didn’t open until 4pm on our last day! The pool was still dirty and disappointing. The rooms were extremely out of date and not cleaned the standard I would have liked. Ice machine was out of order, we ran out of toilet paper and had to ask for more(we received 1 roll), and I asked for towels that we never received. Very disappointed with the start of our summer vacations.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Angel、Sturbridge

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to make an electronic reservation
2024 年 5 月に 1 泊滞在

8/10 (良い)

Judyann

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Front desk staff was friendly and checked us in quickly. The room we stayed in think was 412 had a smell like a musty smell when we arrived. I think the sliding barn door on the bathroom and closet was weird. Just my opinion.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Jamie

家族旅行
Place is dirty and smells bad. It is super dated and in need of a remodel.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Jennifer

家族旅行
We check out as soon as we checked in . Old , dirty , elevators not working ! Gross !
2024 年 5 月に 3 泊滞在

8/10 (良い)

Colleen

良かった点 : スタッフとサービス
Stay was nice, room could use a little cleaning or update. TV need to be plugged in to work, was difficult behind furniture. Breakfast - full tray of molded bread in container, but other options were ok
2024 年 5 月に 1 泊滞在

8/10 (良い)

Dennis

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lisa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast needs to start earlier than 6:00 for those of us that head out earlier in the mornings
2024 年 4 月に 1 泊滞在

8/10 (良い)

Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was great for an overnight stay but our pillows were not that great they were very soft. Also there were mildew stains on the shower curtain.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jack

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient easy on and off.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 16 日)
Jack, it's great to hear you appreciated the convenience of Hampton Inn Harrisonburg University. We are glad the accessibility of our location added ease to your stay. We hope to have the pleasure of your company on your next visit.

10/10 (非常に良い)

Christopher

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was extremely easy. Front desk staff was very friendly.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Christopher, it's wonderful to hear how simple and smooth your check-in process was at Hampton Inn Harrisonburg University. We appreciate your kind words about our front desk team members and their friendliness. Your feedback is truly valued and we look forward to seeing you again.

6/10 (普通)

Kelly

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for the feedback, Kelly.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

4/10 (不満)

Lyne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Bathroom faucet unfixed on the sink TV not working No microwave We have been asking someone for the TV and a microwave…. It was clean , beds too., Thats all!!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Lyne, it's disheartening to learn that your stay did not meet your expectations. We know that in-room convenience, like a functioning television and facilities, are integral to a comfortable stay. We genuinely regret if these aspects did not reflect our usual standards. On a positive note, we're pleased that you found the room cleanliness and the bed comfort to your liking. We appreciate your feedback which will be valuable in our commitment to improvement.

8/10 (良い)

Barbara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room was small in comparison to other hotels. Breakfast was outstanding Hotel staff friendly and helpful
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Barbara, it's wonderful to hear that you enjoyed our delicious breakfast at Hampton Inn Harrisonburg University. We're grateful for your comments on the friendliness and helpfulness of our team members. Regarding your feedback on the room size, we assure you our accommodations are designed to offer comfort and efficiency. We look forward to welcoming you back for another memorable stay.

4/10 (不満)

Maureen

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This Hampton Inn was old, not clean and not maintained. We will not be coming here again.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Maureen, we regret to hear about your less-than-satisfactory visit. We strive to always maintain cleanliness and quality in our establishment. It's unfortunate your experience did not meet these standards. While we understand you may have reservations about returning, we'd appreciate another chance to elevate your experience should you choose to join us in the future.

8/10 (良い)

Arlene

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
convenience off highway, excellent breakfast, plenty of fresh options. Good coffee
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 7 日)
Arlene, it's wonderful to hear that you found Hampton Inn Harrisonburg University conveniently located and enjoyed our variety of breakfast offerings and quality coffee. We strive to make every guest's stay as comfortable and enjoyable as possible. We look forward to welcoming you back on your next visit.

8/10 (良い)

OJ

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
OJ, thanks for your Expedia rating of Hampton Inn Harrisonburg University. We're happy to know your stay must have been satisfying. It's our goal to create positive experiences for all our guests, and we hope to welcome you back in the future for an even better stay.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Laura, it's great to see your top score! We're delighted you had a wonderful stay at Hampton Inn Harrisonburg University. Your satisfaction means a lot to us. We hope we can look forward to welcoming you back in the near future. Safe travels!

2/10 (非常に不満)

Carolyn

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I chose this hotel for its proximity to JMU. AVOID IT! We stayed for a night- just needed somewhere to rest and shower before heading to the university for an event that was very early the next day. So long story short son and I get about 7 hours of sleep and get up to shower. SHOWER HEAD WAS BROKEN. Like not working not even a trickle. To the front desk clerks credit he opened up the room next door so we could at least shower. However, they didn’t have maintenance around at 6:40 am to address or fix the issue. My takeaway test all faucets to make sure they work and there’s hot water- no matter how exhausted I am.
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Carolyn, it is regrettable to hear about the inconvenience you experienced with the bathroom facilities during your stay. We appreciate your patience while our front desk colleague provided an alternative solution early in the morning. Our aim is to prioritize our guest's comfort, and we highly value the feedback for improvement. We hope that in the future, we will have a chance to provide you with an improved stay should you need accommodations close to JMU again.

8/10 (良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the 4-star rating, Dan!We are delighted to see that you had a wonderful time at Hampton Inn Harrisonburg University. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 (普通)

Lumy、Heathsville

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I needed a place to stay mid-trip and selected Hampton Inn based on my previous experiences. But, this particular property needs updating. It does not feel or look like an HHonors hotel. Having said that staff was very nice.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 1 日)
Lumy, thank you for sharing your experience. We're glad to hear that our team members were helpful, but we understand that certain aspects of the property did not quite meet your expectations. Your feedback regarding the need for modern updates has been noted and will be beneficial for improvements. We hope for the opportunity to serve you better in the future.

2/10 (非常に不満)

Peter

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got to our room It was filthy Floor was dirty and a bra and underwear were on the floor The most disgusting Hilton room ever Steer clear of this property
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 29 日)
Peter, it's regrettable to hear about your recent experience. We strive to maintain high cleanliness standards and it's concerning to hear about the state of your room upon arrival. We have brought your feedback to the attention of our dedicated team members to ensure future improvements. Despite this experience, we hope that you'll give us another chance for a superior visit.

8/10 (良い)

Cecilia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 26 日)
Thanks for the great rating, Cecilia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hampton Inn Harrisonburg University soon, we'd love to have you back!

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
It was a much better stay than I experienced on my last visit. Very happy with everything.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 3 日)
Denise, it's wonderful to hear that your recent stay at Hampton Inn Harrisonburg University exceeded your previous experience. We aim to improve and make every visit better than the last, so we are thrilled to learn we hit the mark for you. Thank you for your positive feedback, and we look forward to welcoming you back in the future.

8/10 (良い)

Dan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room had a faint sweaty type smell and bedding wasn't displayed well when entering the room.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 30 日)
Dan, thank you for your feedback. It's regrettable to hear that your room did not meet your full expectations in terms of aroma and bedding presentation. We strive for a superb guest experience and your comments help inform areas of improvement. We hope to welcome you back so we can give you the top-notch experience you deserve at the Hampton Inn Harrisonburg University.

10/10 (非常に良い)

Sylvia

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 18 日)
Sylvia, it's great to know you had a wonderful experience at Hampton Inn Harrisonburg University. We value your feedback and hope to welcome you back on your next visit!

10/10 (非常に良い)

Wendy、Pittsford

2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Wendy, thank you for taking the time to rate the Hampton Inn Harrisonburg University. We are delighted that your stay met your expectations. We look forward to welcoming you back in the future.

2/10 (非常に不満)

Debra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was so dirty. The carpeting needs replacing. There were tears, dirty spots and even blood stains. I couldn’t use the phone in the room to call downstairs because there was so much grime on the phone. Walls in the rooms were beat up. The hallway not much better. Obviously whoever owns the place takes zero pride.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Andrea

2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for the 4-star rating, Andrea!It's great your time at Hampton Inn Harrisonburg University was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 (不満)

Mary

Shower didn't work
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 21 日)
Mary, it's disheartening to see that your experience didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback. We wish you the best in your future travels and hope for another opportunity to provide an improved experience.

2/10 (非常に不満)

James

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointed.
Not so amazing. No microwave in rooms. No ice bucket in my room. Had to go and get one.
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 11 日)
James, we appreciate your feedback. We regret to hear about the lack of amenities in your room. We understand how important these can be during a stay and we're sorry for this inconvenience. Please know that issues of this nature are not common and your comments have been shared with the team to ensure future stays are up to standard. Thank you for bringing this to our attention.

10/10 (非常に良い)

Kathleen

良かった点 : 清潔度、施設のコンディションと設備
Very nice
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 14 日)
Kathleen, it's wonderful to hear that you had an enjoyable stay at the Hampton Inn Harrisonburg University. Thank you for taking the time to leave us your gracious comment. We hope to see you again in the future!

10/10 (非常に良い)

Ricky

2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for the fantastic rating, Ricky!It's outstanding you had such a wonderful experience at Hampton Inn Harrisonburg University. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 (非常に良い)

Amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff.
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 14 日)
Amanda, it's wonderful to see that you had a pleasant experience with us at Hampton Inn Harrisonburg University. Our team members strive to ensure our guests feel welcome and comfortable. We hope to see you again soon!

10/10 (非常に良い)

Peter、Roanoke

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, nice breakfast choices.
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 9 日)
Peter, it's fantastic to hear you enjoyed your stay at Hampton Inn Harrisonburg University. We're delighted our team was welcoming and you appreciated our breakfast selection. We look forward to hosting you again soon!

6/10 (普通)

Cindy、Purcellville

カップルで旅行
Frustrating to have made a king reservation…call to confirm our room was still available when we were running late only to arrive to double beds.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 5 日)
Cindy, we deeply regret hearing about the mix-up concerning your preferred room type. It's of utmost importance to us that all guest preferences are accurately met and we're sorry that this was not the case for you. Please rest assured, we will take steps to improve our reservations process to prevent such instances in the future. We hope you will still consider us for your next visit for a seamless stay.

6/10 (普通)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Not the best Hampton Inn
The bed was hard and uncomfortable. The room was too small and the layout terrible.
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 31 日)
Steve, we regret to hear about the discomfort you felt during your stay concerning the bed and room design. Our goal is to provide spaces that facilitate relaxation and pleasure for all guests. Your feedback will be shared with the relevant teams to ensure improvements are made. Please don't hesitate to contact us directly for any future specific needs. We hope to have an opportunity to welcome you back for a better experience.

2/10 (非常に不満)

Beth

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 12 日)
We appreciate your feedback, Beth.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 (良い)

Michael

良かった点 : スタッフとサービス、施設のコンディションと設備
Convenient location to campus and restaurants.
2023 年 9 月に 1 泊滞在
AGMからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you Michael I'm glad you enjoyed your stay. Hope to see you next time you're in town

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Not so clean
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 10 日)
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 (非常に不満)

Christopher

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
They overbooked our room. Got here at 11:30pm and now just starting to clean room. Having to wait 20-30 minutes to clean. We drove 4 hours for this????
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 9 日)
Christopher, it's regrettable to hear about your recent experience of having to wait for your room to be prepared, especially after a lengthy drive. Ensuring a smooth check-in for our guests is important to us. Your feedback will be shared with our team for review to enhance our services. We hope you'll give us another chance to show you the quality hospitality you deserve.

2/10 (非常に不満)

Mike、MONTGOMERY VILLAGE

2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 26 日)
Mike, it's disappointing to learn that your recent stay wasn't up to expectations. Our aim is to enhance guest experiences, and your input can guide these efforts. We hope for an opportunity to provide you with a better experience in the future.

8/10 (良い)

Michelle

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Property a little dated. Old elevators, old floors in room. Rooms were clean but small.
2023 年 9 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 3 日)
Michelle, thank you for sharing your appreciation for the cleanliness of Hampton Inn Harrisonburg University. We're glad you noticed our efforts in ensuring cleanliness. As for your feedback on some features appearing to be of a certain age and room size, it’s through comments such as yours that we’re able to reflect on areas where we could potentially improve. We value your feedback and hope to have the opportunity to serve you again in the future.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
The room was clean and well lit. It was a tough week and weekend, however, for Hampton Inn. A busy week they didn't seem to be prepared for. Internet service was down which meant delays in checking in and guests had to be walked to their room and let in. The room was supposed to have a microwave but didn't and I was told there were none available. My only option was to buy one to use in the room. The refrigerator didn't work correctly, maintaining a tepid temperature in lieu of cold. The batteries in the tv remote were dead. I went to the front desk to get replacement batteries. The replacement batteries were dead. The next day, I asked for and received two more batteries from the front desk. Those batteries were dead as well. The next day, I finally specifically asked for **new** batteries. The ice machine wasn't working but there was no sign indicating that.
2023 年 9 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 2 日)
It seems your stay didn't quite meet your expectations and for that, we apologize. The issue with internet connectivity resulting in check-in delays and the need for guided room entry is unusual and will be looked into. We're also addressing your feedback about the lack of a microwave, refrigerator efficiency, and the TV remote issues to enhance our guest experience. We apologize that the ice machine was out of order and we'll ensure proper communication about such matters in the future. We hope for the opportunity to provide a smoother stay for you next time around.

10/10 (非常に良い)

David

2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 21 日)
Thank you for the 5/5 rating, David!It's excellent you enjoyed your time at Hampton Inn Harrisonburg University so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 (非常に良い)

Linda

2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 28 日)
Linda, thank you for taking the time to rate your stay at Hampton Inn Harrisonburg University. We're thrilled to see you had a great visit. We hope to serve you again soon!

8/10 (良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and easy to get into.
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 26 日)
Thanks for the 4/5 rating, Amy!We're thrilled you enjoyed your time at Hampton Inn Harrisonburg University so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 (非常に良い)

Thomas J、Laurel

2023 年 9 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 1 日)
Thomas, thank you for choosing Hampton Inn Harrisonburg University. It's wonderful to see your high rating, which suggests you had a great experience with us. We value your patronage and look forward to welcoming you back in the future.

10/10 (非常に良い)

robert

2023 年 9 月に 1 泊滞在
AGMからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you for staying with us I'm glad you enjoyed your stay.

10/10 (非常に良い)

Angela

2023 年 8 月に 1 泊滞在
AGMからの返信 (投稿日 : 2023 年 9 月 8 日)
Thank you for staying with us I am glad you have a good experience.