Hi Jinfen,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your lake view suite and look forward to our next opportunity to welcome you to Harrison Beach Hotel.
6/10 (普通)
Rajgursher
カップルで旅行
2024 年 5 月 17 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
There's literally one treadmill in the name of the gym. Staff is kinda rude.
Hi Rajgursher,Thank you for sharing your feedback. We're sorry to hear about your experience. We strive to provide a positive environment for all our members, and we apologize if we fell short during your visit.If you haven't already done so, we would appreciate the opportunity to learn more about your interaction with our staff.We hope you'll give us another chance to improve your experience.Cheers,
10/10 (非常に良い)
Vanessa
カップルで旅行, グループ旅行
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an amazing stay at Harrison beach hotel! Close to everything, very clean & right across from the beach! We had such a beautiful view! Will be staying here again in the near future!
Thank you for taking the time to share your experience with us, Vanessa. We're pleased to hear that you had such a memorable stay and we hope to see you again soon.
Hi Affy,Ensuring our guests have a comfortable and enjoyable experience is our top priority, and it's fantastic to know that we met your expectations. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future!Best regards,
10/10 (非常に良い)
Monica
小さなお子様連れの家族旅行
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff surprised us with a lovely birthday/welcome card and chocolates which made our stay extra special. Great view of the lake. We enjoyed the heated washroom floors. The staff were so nice and allowed us to leave our vehicle in the parking lot after checking out so we can explore.
We will absolutely come back for another stay.
Hi Monica,Thank you for sharing your experience with us! Thank you again for choosing to stay with us for your birthday. We hope you had a relaxing stay and look forward to welcoming you back again soon!Best regards,
Thank you for the 5-star rating, Martha. We're pleased to hear you had a memorable stay and we look forward to welcoming you back at a future stay.Best regards,
10/10 (非常に良い)
Chantal
カップルで旅行
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful rooms and loved the lakeside view. The lady that helped us when we arrived was so helpful and kind.
Hi Chantal,Thank you for taking the time to share your experience with us. We're pleased to hear that you had an enjoyable stay and we hope to see you again soon.Best regards,
10/10 (非常に良い)
Darwin
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really liked the new upgrades, very clean modern atmoshere, and pleasant staff.
Hi Darwin,Thank you for your kind words! We appreciate you taking the time to share your experience with us and hope to see you again soon.Best regards,
10/10 (非常に良い)
Mariya
家族旅行
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at Horizon beach hotel for a one night and wanted to tell that we will be back. Our room was on the top floor and front of the beach. View from the room amazing. Everything was clean and new. It is nice and clean hotel. Thanks for everyone who worked there
Hi Mariya,Thank you so much for choosing Horizon Beach Hotel for your recent stay! We're thrilled to hear that you had such a wonderful experience and that you enjoyed the stunning view from your top-floor room. Your kind words mean a lot to our team, and we can't wait to welcome you back for another fantastic stay in the future!Best regards,
6/10 (普通)
Farid
グループ旅行
2024 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lake view from the unit was beautiful and relaxing.
Hi Farid,Thank you for taking the time to share your feedback with us. We truly value all feedback as it helps us enhance the experience we provide to our guests.We're pleased to hear that you had a relaxing stay and we look forward to welcoming you back at a future date.Cheers,
Hi John,Thank you for sharing your experience with us! We're pleased to hear that you were able to enjoy a stay in one of our newly renovated suites. We hope to have the pleasure of welcoming you back again soon!Best regards,
Hi Walter,Thank you for sharing your experience with us. If there were specific aspects of your experience that you would like to share with us, please do not hesitate to reach out to our team. Best regards,
10/10 (非常に良い)
Jenavieve
カップルで旅行
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. We had a huge walk out patio on the lake. The room was very clean and the staff was helpful.
Hi Jenavieve,Thank you for your glowing review! We strive to create memorable experiences for all our guests, and we hope to welcome you back for another fantastic stay by the lake soon!Best regards,
10/10 (非常に良い)
Debra
カップルで旅行
2024 年 4 月 13 日
良かった点 : 設備とサービス
The parking garage was closed so we had to park in the back lot and there were only stairs to get up and down. If you need a ramp you have to go out the front down the ramp and then walk to the back. Was not convenient at all
Hi Debra,Thank you for taking the time to share your feedback with us. We sincerely apologize for the temporary closure of the parking garage and the inconvenience it caused you. We hope that despite this, you were able to take away some positive moments during your stay.Best regards,
Hi Catherine,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful surroundings of Harrison Hot Springs and we hope to see you back again soon.
Hi Hector,Thank you for taking the time to rate our resort. If there's anything specific you would like to discuss further or if you have any suggestions on how we can improve, please don't hesitate to reach out to us directly.Best regards,
10/10 (非常に良い)
Keith
家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is in the middle of renovations, but we had a great stay in spite of this. There is a nice sized indoor heated pool and a small outdoor hot tub. We stayed in a renovated room which was nicely finished and a bonus was the underfloor heating system in the bathroom There was a full sized fridge, a stove and a toaster with all the pots and pans you would need.
Hi Keith,Thank you for taking the time to share your experience with us. We're delighted to hear that despite our ongoing renovations, you had a memorable stay.We look forward to our next opportunity to welcome you back for a future stay.Best regards,
8/10 (良い)
Jeongah
家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lake view and kichennette was so useful to our family.
Hi Jeongah,Thank you for sharing your experience with us. We're delighted to hear that you had an enjoyable stay and we look forward to welcoming you back again soon.Best regards,
10/10 (非常に良い)
Joanne
家族旅行, 小さなお子様連れの家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス
Clean and nice location! Perfect for families and fur babies!
Hi Joanne,We're glad you enjoyed your stay with us, and we hope to welcome you and your family, along with your fur babies, back again soon for another wonderful stay.Best regards,
10/10 (非常に良い)
Zhafran
家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Manager Rodney, was next level with the hospitality. Every staff member I met was happy and kind. Recommend this place to anyone going ti Harrison.
Hi Zhafran,Thank you for your glowing review! We're thrilled to hear that Manager Rodney and our team went above and beyond to provide you with exceptional hospitality during your stay. I will be sure to pass along your kind words so that he can be recognized for his outstanding service.We sincerely appreciate your recommendation and are delighted to hear that you would recommend our place to anyone visiting Harrison Hot Springs. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again, soon.Best regards,
10/10 (非常に良い)
Amin
小さなお子様連れの家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was getting renovated, but the staff did an amazing job to making the place safe and enjoyable. The view was great with the open water view and lots of restaurants and amenities around the resort. Would recommend the hotel to anyone that is looking for an affordable and friendly staff.
Hi Amin,Thank you for sharing your experience with us. We're delighted that you enjoyed the spectacular view of the open water and the convenience of having numerous restaurants and amenities nearby. Thank you for choosing to stay with us, and we hope to welcome you back for another wonderful experience in the future.Best regards,
Hi Chad,Thank you for sharing your experience with us. We're pleased our team was able to assist you and hope that you enjoyed your time in Harrison Hot Springs. Best regards,
10/10 (非常に良い)
Mary
家族旅行, グループ旅行
2024 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautifully located right on the water. Great open concept, clean, and comfy rooms. The hot tub and pool were great. We would definitely return. Reggy was outstanding and very accommodating. Thank you Harrison Beach Hotel!
Hi Mary,Thank you for choosing Harrison Beach Hotel, and we look forward to welcoming you back for another wonderful experience in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best regards,
4/10 (不満)
John
家族旅行
2024 年 3 月 25 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property is under renovation. Did not know this until we arrived. The room refresh is great but the lobby, halls, parking garage are all torn up.
Hi John,Thank you for taking the time to share your feedback with us. As you mentioned, our lobby, meeting room and suites are currently being renovated as part of our commitment to providing exceptional accommodations. The 4th floor is already complete and 3rd floor will be completed by the end of April 2024. While we spruce things up, we're committed to keeping any inconvenience to a minimum and your comfort as our top priority. Information regarding our ongoing renovation can be found in your pre-arrival letter as well as under the policies section on the Expedia booking listing. We apologize that this information did not reach you in a meaningful way that allowed you to be prepared and adequately notified. If you would like to discuss this further, please feel free to contact us and one of our team members would be happy to assist you. Best regards,
10/10 (非常に良い)
Stephen
カップルで旅行
2024 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent stay! We would have rated the facilty higher, and we will, once the renovations are complete. Excellent room, quiet, and the staff were very friendly and accommodating. Great place to stay and close to everything.
Hi Stephen,Thank you so much for your glowing review and for choosing to stay with us! We're thrilled to hear that you had an excellent experience during your time here.We're also excited about the renovations underway, and can't wait for you to experience the improvements firsthand. Best regards,
Hi Irene,Thank you for taking the time to share your feedback following your recent stay with us. If there are specific aspects of your stay that you feel could have been better, we would greatly appreciate any additional details you can provide. Your insights will help us enhance our services and ensure that future guests have an even better experience.Thank you,
Hi Zheng, thank you for taking the time to share your feedback with us.If there are specific aspects of your stay that you feel could have been better, we would greatly appreciate any additional details you can provide. Your insights will help us enhance our services and ensure that future guests have an even better experience.Best regards,
Thank you for the 5-star rating, Bridgette. We're pleased to hear you had an enjoyable stay and we look forward to welcoming you back again soon.Best regards,
10/10 (非常に良い)
Karen
カップルで旅行
2024 年 3 月 19 日
良かった点 : 清潔度
Our view was spectacular.The room was spacious and very clean.It was very quiet but they are renovating and there was a lot of banging above us in the morning.The bed and pillows were super comfy.I will definitely stay here again.
Hi Karen,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the spectacular view from your room and found it spacious and impeccably clean. Your comfort is our priority, and we're happy to hear that you found the bed and pillows to be super comfy.We're glad to hear that despite the ongoing renovations, you still had a quiet and pleasant stay. It's wonderful to know that you plan to stay with us again in the future. We look forward to welcoming you back and providing you with another enjoyable experience.Best regards,
Hi Katherine, thank you for taking the time to share your rating with us. We hope you had a memorable stay and we look forward to welcoming you back again soon.
2/10 (非常に不満)
Francisco
家族旅行
2024 年 3 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is under renovation and they don’t tell you until you get there, noise, dirtiness,
And understaff
We appreciate you taking the time to share your feedback with us. It's disheartening to learn that your recent stay didn't quite meet your expectations.Please note that Harrison Beach Hotel is presently undergoing renovations aimed at elevating our offerings and ensuring a more satisfying guest experience. Details regarding these ongoing enhancements are provided in your confirmation notice and on our booking listing.Despite the challenges you encountered, we sincerely hope that you were able to find some positive moments during your stay. Best regards,
Hi Gurpreet,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our renovated suites and we look forward to welcoming you back again at a future date.Best regards,
6/10 (普通)
Jolanta、Kamloops
グループ旅行
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス
The hotel location and room was very nice. We booked a Junior suite and it was very comfortable although somewhat noisy. There was construction going on in the hotel but it will eventually be completed and look nice. Beautiful view of the lake and great location if you came to enjoy the area. However, I found the description misleading. It says it is only 2-3min walking distance to the hot springs but it doesn’t mention the fact that you can’t use the Hot Springs unless you are a registered guest of the Harrison Hot Springs Resort and that’s why we came there. We had to buy a spa treatments ( $150-$200 for a treatment) to get a day pass for the pools but we had leave the property by 6 pm. That’s was a huge disappointment for us. So if you plan to spend time in the hot springs, reserve a room in the resort. If you don’t plan to go to the hot springs, then the Beach hotel is a nice place to stay.
Dear Jolanta,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location and rooms to be enjoyable and comfortable. However, we sincerely apologize for any disturbance caused by the ongoing construction work.I'd like to clarify that Harrison Beach Hotel is conveniently situated just a 2-3 minute walk from the public mineral hot springs pool, which is open daily for all visitors to enjoy. Additionally, as you mentioned, Harrison Hot Springs Resort also offers a hot springs facility exclusively for registered guests.We appreciate your understanding and hope this information helps enhance your future visits to the area. Should you have any further questions or concerns, please don't hesitate to reach out.Best regards,
Hi dinesh,Thank you for the 4-star rating. We hope you had a relaxing stay and look forward to welcoming you back to Harrison Beach Hotel again soon.Cheers,
10/10 (非常に良い)
Konstantina
カップルで旅行
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Harrison Beach Hotel is a wonderful place to stay. Staff is friendly, rooms are spacious and clean and the location is perfect! I would definitely stay again and I highly would recommend this hotel.
Konstantina
2024 年 3 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you so much Konstantina for the wonderful review! We hope to welcome you again.
10/10 (非常に良い)
Peter
2024 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Currently undergoing renovations so it will be interesting to see the finished product. Great location. Easy parking. The suites are outstanding. The staff are incredible. The restaurant (Morgan's) connected to the hotel is a significant added bonus.
Peter
2024 年 3 月に 1 泊滞在
Katieからの返信 (投稿日 : 2024 年 3 月 14 日)
Thanks so much Peter! We are so excited about our renovation project and can't wait to see the final result. Thanks for the wonderful comments and we hope to welcome you again soon.
Thank you for taking the time to rate our Hotel. If you have specific concerns or areas where we can improve, please feel free to share them with us. Your feedback is valuable, and we are committed to addressing any issues to enhance the overall quality of our services.
10/10 (非常に良い)
Kimberly
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful view. The ladies at check in were so accommodating and nice!!
Hi Michael,Thank you for sharing your recent experience with us. We value your feedback, and your insights are crucial to our ongoing efforts to improve our services. Currently, we are in the process of enhancing our facilities through renovations.We understand that there might be some temporary inconveniences at the lobby entrance and potential daytime noise. Please rest assured that we are actively implementing measures to minimize these disruptions and prioritize your comfort during this transitional period.
10/10 (非常に良い)
Maria
カップルで旅行
2024 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff at the front deak were Amazing. Check in and checknout was super easy. The only reason i didnt give a 5 for the Property condition was because it is under renovation. It was great over the weekend nice and quietl but 7:30 Monday morning the workers were in the room right below us hammering and scraping which you could Not sleep through.
Thank you for taking the time to share your feedback with us, we're pleased to hear that the staff at the front desk provided you with amazing service, making the check-in and check-out process smooth for you.We sincerely apologize for the inconvenience caused by the renovation noise during your stay, particularly on Monday morning. We hope that, despite this inconvenience, you were still able to enjoy your overall stay, and we would love the opportunity to welcome you back in the future for a more seamless and pleasant experience.