ミニバー、セーフティボックス (室内)、デスク、WiFi (無料)

ハイアット レジェンシー ハラレ ザ メイクルズの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 323 件の口コミ中 146 件が非常に良い" "
評価 8 - 323 件の口コミ中 109 件が良い" "
評価 6 - 323 件の口コミ中 38 件が普通" "
評価 4 - 323 件の口コミ中 21 件が不満" "
評価 2 - 323 件の口コミ中 9 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The restaurant did not offer sadza!
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Hercanos、Cumming

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent seevice
2024 年 5 月に 1 泊滞在

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safety concerns amidst ongoing construction in the hotel
2024 年 5 月に 3 泊滞在

8/10 (良い)

MARJORIE

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Christopher A

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all welcoming, full of smiles and willing to go the extra mile to help.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Celiwe

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very quaint comfortable great food and friendly staff
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Albrion

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed my stay at Miekles!
2024 年 3 月に 16 泊滞在

6/10 (普通)

Rudo

2024 年 3 月に 1 泊滞在

4/10 (不満)

TAUYA、Thames Ditton

気になった点 : 設備とサービス、施設のコンディションと設備
The property is old and dated
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

pretty

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great stay
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Nash Paints

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Old rooms
2024 年 2 月に 1 泊滞在

6/10 (普通)

mark

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Grace.

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure
2023 年 12 月に 6 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Grace,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. Please be assured that we take your comments seriously and will address these issues with our team to ensure that such lapses do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Warm regards

10/10 (非常に良い)

Shingai、Grayson

2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Shingai,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards

10/10 (非常に良い)

Murad

2023 年 12 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Murad,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards,

10/10 (非常に良い)

Shunqiang

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear ShunqiangThank you for your important time to share your stay experience with us.RegardsEisenhowerMeikles Hotel

10/10 (非常に良い)

Andrae

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Ike からの返信 (投稿日 : 2023 年 11 月 26 日)
Dear AndraeThank you very much for your most valued time.RegardsEisenhowerGuest Relations Manager

10/10 (非常に良い)

Malcolm

2023 年 11 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear MalcolmThank you for your valuable time to share with us your recent stay experience.RegardsEisenhowerMeikles Hotel

4/10 (不満)

Kimberly

出張
気になった点 : 設備とサービス、施設のコンディションと設備
I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.
2023 年 10 月に 2 泊滞在
Ike からの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Kimberly Management and staff would like to sincerely apologize for the, below expectation experience, you recently had with us. We have taken note of all the issues you put across to us and will positively address these and ensure this will not recur in future. Once again, kindly accept our apology. Regards.Eisenhower.Guest Relations Manager.

4/10 (不満)

James、Van Nuys

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is under construction and should be closed.
2023 年 10 月に 2 泊滞在
Ike からの返信 (投稿日 : 2023 年 11 月 2 日)
Dear JamesThe hotel is undergoing some important and exciting refashioning program, we are looking forward to be done in due course. We apologize for any inconveniences this may have caused during your stay.Regards.EisenhowerGuest Relations Manager

6/10 (普通)

Günther

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Gutes zentrales Hotel mit Mängeln
Gutes Hotel im Zentrum Hatares, wird zurzeit renoviert, große bequeme Zimmer, freundliches und hilfsbereites Personal.....vergesst das Restaurant...
2023 年 10 月に 2 泊滞在
Ike からの返信 (投稿日 : 2023 年 10 月 23 日)
Dear GuntherThank you very much for your valuable time to share your stay experience with us recently. We look forward to welcoming you back soon.Regards.EisenhowerGuest Relations Manager

6/10 (普通)

Michel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Ike からの返信 (投稿日 : 2023 年 10 月 18 日)
Dear MichaelThank you for your valuable time. We look forward to welcoming you back.RegardsEisenhower.Guest Relations Manager.

8/10 (良い)

Bright

良かった点 : 清潔度
2023 年 10 月に 2 泊滞在
Ike からの返信 (投稿日 : 2023 年 11 月 1 日)
Dear BrightThank you for your time.Regards EisenhowerGuest Relations Manager

8/10 (良い)

Bridget

2023 年 9 月に 1 泊滞在
Ike からの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Bridget Thank you for your time to rate favorably your recent stay experience with us.RegardsEisenhower Guest Relations Manager

6/10 (普通)

Artin、Yerevan

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 9 月に 11 泊滞在
Ike からの返信 (投稿日 : 2023 年 10 月 18 日)
Dear ArtinThank you for your valuable. Our apology please for a delayed response. We look forward to welcoming you back soon.RegardsEisenhower Guest Relations Manager.

8/10 (良い)

Marthius Sendy

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 3 泊滞在
Ikeからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Marthius Thank you for your valuable time to share with us your recent stay experience. We look forward to welcoming you back soon. Regards.EisenhowerGuest Relations Manager

10/10 (非常に良い)

Shingie Precious

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊
2023 年 9 月に 1 泊滞在
Ike からの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Shingie Thank you for staying with us and your feedback, Meikles hotel prides itself on our staff. Once again thank you. RegardsEisenhowerGuest Relations Manager

10/10 (非常に良い)

Dr Blessing

出張
良かった点 : 清潔度、スタッフとサービス
Good service
2023 年 9 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Dr Blessing Thank you for your most valuable time to share your recent stay experience with us. RegardsEisenhowerGuest Relations Manager

8/10 (良い)

Keith

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was difficult to regulate the temperature in the room. It got cool at night. They brought a room heater that did nothing. Had to use an extra blanket
2023 年 5 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 6 月 8 日)
Dear KeithThank You for your important time and the feedback. We regret to learn that you were not as comfortable as is expected.Management is currently looking into correcting that. We apologize for the inconvenience and promise you a more comfortable stay on your return trip.Regards Eisenhower Guest Relations Manager

4/10 (不満)

Lorraine

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It’s overrated. I expected better for the price
2023 年 5 月に 2 泊滞在
Ikeからの返信 (投稿日 : 2023 年 5 月 27 日)
Dear Lorraine Thank you very much for your important time. We are looking forward to an exciting new product soon . We regret to learn that we didn't meet your expectations.RegardsEisenhowerGuest Relations Manager

10/10 (非常に良い)

Simbai

2023 年 4 月に 5 泊滞在
Ikeからの返信 (投稿日 : 2023 年 6 月 8 日)
Dear SimbaiThank you for your important time to share your experience with us.We look forward to welcoming you back.Regards Eisenhower Guest Relations Manager

10/10 (非常に良い)

Dr. Gibbs

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
No microwave, music noise coming from the park in early morning
2023 年 5 月に 5 泊滞在
Ike からの返信 (投稿日 : 2023 年 5 月 27 日)
Dear Dr GibbsThank you for your time and valuable feedback. The hotel has since delt with the noise issues coming from the park. We are looking forward to an exciting moment with a spruced up product and new room amenities.Thank you once again.RegardsEisenhowerGuest Relations Manager

8/10 (良い)

Keith

出張
良かった点 : 清潔度、スタッフとサービス
There was no way to regulate the temperature in my room. It got a little chilly. An "engineer" came a couple times to make sure air was coming through the vent, which did absoluteky nothing. They lso sent a room heater which produced very little heat. Room ws comfortable/ Stafff accomodating.
2023 年 5 月に 3 泊滞在
Ikeからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear KeithThank you for staying with us and your valuable time to share with us your stay experience.We will look into the issues relating to air-conditioning which caused some discomfort during your stay. Thank you once again.EisenhowerGuest Relations Manager

2/10 (非常に不満)

Olivia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Noisy. No internet connection as advertised,undergoing major repairs,renovations,rooms not as they look on advertisement, No bar area all closed under renovations,Food not fabulous,Paying money not worthy the place,not a five star rating Swimming pool dirty
2023 年 3 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear OliviaThank you for your most valuable time.Indeed the hotel is undergoing some refashioning, which is critically necessary at the moment.We apologize for the inconveniences experienced during your recent stay experience . We look forward to welcoming you back to a state of the art hotel outlook and more comfortable and enjoyable stay soon. RegardsEisenhowerGuest Relations Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
An African gem
Renovation is work in progress and the hotel is already markedly in better shape than 3 years ago. Service was excellent across the board.
2023 年 3 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
AnonymousThank you very much for your most important time. We are looking forward to welcoming you back to our new looking product soon.RegardsEisenhowerGuest Relations Manager

4/10 (不満)

Rajesh

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Renovation is going on.....lot of noise....unstable internet....
2023 年 3 月に 8 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear RajeshThank you for your valuable time.We sincerely apologize for the inconveniences experienced during your recent stay experience.Our refashioning exercise is expected to be complete end of June 2023 and look forward to welcoming you to our amazing new outlook RegardsEisenhowerGuest Relations Manager

4/10 (不満)

Olivia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 3 月に 6 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear OliviaThank you for your valuable time.RegardsEisenhowerGuest Relations Manager

6/10 (普通)

Daniel

出張
良かった点 : スタッフとサービス
.beautiful hotel but old and dirty. It needs investments to bring it up to date.
2023 年 2 月に 5 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear DanielThank you very much for your important time to share with us your recent stay y.The hotel is undergoing a massive refashioning exercise, expected to be complete by end of June 2023 the first phase.We look forward to welcoming you back to our new and exciting hotel outlook soon RegardsEisenhowerGuest Relations Manager

10/10 (非常に良い)

Ngaatendwe Racheal

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 7 泊滞在
Ikeからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Racheal Thank you for you most important time.RegardsEisenhowerGuest Relations Manager

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備
Not very clean and no air conditioning
2023 年 2 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 2 月 24 日)
Thank you very much for your feedback . It would be good for us if you had included your name to check on your previous room. RegardsEisenhower.Guest Relations Manager

8/10 (良い)

Nancy

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 2 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2023 年 2 月 15 日)
Dear NancyThank you very much for your time to share with us your recent stay experience.RegardsEisenhower Guest Relations Manager

10/10 (非常に良い)

Tiffany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel, great staff, excellent location!
Ike からの返信 (投稿日 : 2023 年 11 月 6 日)
Dear TiffanyThank you very much for your important time.RegardsEisenhowerGuest Relations Manager.

10/10 (非常に良い)

Thomas

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The restaurant service especially in the bar lounge must be improved.
Ikeからの返信 (投稿日 : 2022 年 12 月 18 日)
Dear ThomasThank you very much for your valuable time to share with us your recent stay experience.Management will definitely look into bar service .Regards Eisenhower Guest Relations Manager

4/10 (不満)

Dakui

出張, カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
We checked in at around 19:30, when I wake up in the moring, empty the bowels but can't find toilet paper ! It's terriable, never meet such kind of thing in the past
2022 年 12 月に 1 泊滞在
lkeからの返信 (投稿日 : 2022 年 12 月 13 日)
Dear Dakui Thank you very much for your feed back. Management apologieses for this mishap, which is not acceptable at all.All necessary steps will be taken to ensure such mishaps will not recur in future. RegardsEisenhower Guest Relations Manager

10/10 (非常に良い)

Tejinder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is very cosy and you feel like at home . Staff is very friendly and helpful. I will definitely stay here again .
2022 年 11 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2022 年 11 月 19 日)
Dear TejinderThank you very much for your important time to review your recent stay with us. RegardsEisenhower Guest Relations Manager

4/10 (不満)

Lorretha

Food was terrible throughout Resturant management needs to be changed as soon as possible. I was very disappointed ☹️
2022 年 11 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2022 年 11 月 16 日)
Dear LorrethaThank you very much for your time and important feedback. Management will ensure all is done and avoid any substandard products from our kitchens.We look forward to welcoming you back soon.Regards.EisenhowerGuest Relations Manager .

6/10 (普通)

Lorretha

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
2022 年 11 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2022 年 11 月 13 日)
Dear LorettaThank you very much for taking your most valuable time. We look forward to welcoming you back soon.RegardsEisenhower

2/10 (非常に不満)

Philip

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its a poorly maintained property with smelly bathrooms and worn out carpets. Overall, a pretentious place which does not offer value-for-money.
2022 年 10 月に 4 泊滞在
Ikeからの返信 (投稿日 : 2022 年 11 月 2 日)
Dear PhilipManagement regrets to learn your stay was not enjoyable as expected of us. Please accord us a second chance and would ensure your stay is as comfortable and memorable as possible .Kind Regards Eisenhower Guest Relations Manager .

6/10 (普通)

Hilary

出張, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Was given a room that had a dated look and feel. How ever the staff was excellent
2022 年 10 月に 1 泊滞在
Ikeからの返信 (投稿日 : 2022 年 11 月 4 日)
Dear Hilary Thank you for your important time to give us feedback on your recent stay. We regret to learn that we didn't meet your room expectations and sincerely apologize.We look forward to welcoming you back soon.Regards.Eisenhower.Guest Relations Manager

4/10 (不満)

Janice

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
People were friendly
2022 年 10 月に 3 泊滞在
Ikeからの返信 (投稿日 : 2022 年 10 月 30 日)
Dear Janice Thank you very much . Will you please provide more details if time permits you.Regards Eisenhower Guest Relations Manager