シルクコレクションホテル & スパの口コミ

10/10 (非常に良い)

XINCHAO、東京

出張

2020 年 2 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

ハノイでの常宿にしています。旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。

2020 年 2 月に 4 泊滞在

Silk Collection Hotel and Spa Team からの返信 (投稿日 : 2020 年 3 月 4 日)

Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 (良い)

宿泊されたお客様

2019 年 12 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

スタッフはとても親切です！ベッドも快適でした。何処へも行きやすく立地は最高です。部屋に窓がないことだけがマイナスでした。

2019 年 12 月に 2 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 23 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 (非常に良い)

H.H、東京

出張, カップルで旅行

2019 年 11 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

施設についてはとても良く整備されています。

2019 年 11 月に 3 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 23 日)

Thank you for your review. All of your satisfaction is our happiness for working in tourism inside a small area but strong competition. We know in the future, we need to do much more than that. However, your encouragement will be the big spirit for all our young teams here by trying our best.

8/10 (良い)

宿泊されたお客様

2019 年 9 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

スタッフは大変良かった。

2019 年 9 月に 1 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 10 月 2 日)

ご意見ありがとうございます。またお会いしましょう

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 9 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

旧市街エリアの中で周囲にはショップや現地スーパーなど買い物に便利で、聖堂やホアンキエム湖にも近く、観光の拠点とするには素晴らしい立地です。スタッフがとても親切な方々ばかりでした。基本的に英語でしかやりとりしなかったので、日本語が通じるかは不明です。

2019 年 9 月に 3 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 9 月 24 日)

コメントありがとうございます。私はあなたがホテルで素晴らしい時間を過ごしたことを知ってうれしいです。次回お迎えするのを楽しみにしています

8/10 (良い)

宿泊されたお客様

2019 年 9 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

隣の部屋の音がかなり聞こえる部屋でした

2019 年 8 月に 2 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 9 月 6 日)

あなたの貢献をありがとう。どうもありがとうございました。次回もよろしくお願いします。

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 20 日

2019 年 8 月に 2 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 8 月 23 日)

Dear Guest, Thank you for your feedback. I hope to welcome you agian in near furture. Have a good day.

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

清掃された綺麗な室内でした。シャワーの圧やお湯も申し分なく、充分でした。隣室の音も気になりません。

2019 年 8 月に 3 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 8 月 20 日)

こんにちはあなたの貢献に感謝します。次回お迎えしたいと思います。

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 13 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2019 年 8 月に 2 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 8 月 15 日)

Dear Guest, Thank you very much for your feedback. We hope to welcome you next time. Best Regards

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 7 月に 1 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 8 月 14 日)

Dear Guest, Thank you for your feedback. I am glad to receive the best review from you. I hope you have a great time in our hotel. I look forward to welcoming you soon. Have a good day. Best Regards

10/10 (非常に良い)

宿泊されたお客様

出張, グループ旅行

2019 年 8 月 4 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

可愛らしく女性ウケするホテルでした。部屋の中も清潔感があり、湯船に浸かろうかと思うほど綺麗でした。また、早朝出発であることを告げると、朝食のテイクアウトを用意してくれていました。

2019 年 8 月に 1 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 8 月 10 日)

こんにちは、ご意見ありがとうございます。感謝します。次回もよろしくお願いします。心からヴディンセールスマネージャー

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

部屋はきれいで朝食も美味しかったです。ホテルのスタッフさんはとても親切でした。また来たいです

2019 年 6 月に 1 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 7 月 1 日)

Dear Guest, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Best Regards, Charlie Vu Sales Manager

10/10 (非常に良い)

宿泊されたお客様

2020 年 3 月 12 日

2020 年 3 月に 2 泊滞在

8/10 (良い)

D、Glasgow

カップルで旅行

2020 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Great location, breakfast was really good and staff were really helpful, would stay here again.

2020 年 2 月に 2 泊滞在

Silk Collection Hotel and Spa Team からの返信 (投稿日 : 2020 年 3 月 4 日)

Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 2 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.

2020 年 2 月に 2 泊滞在

Silk Collection Hotel and Spa Team からの返信 (投稿日 : 2020 年 3 月 4 日)

Dear Mr/ Ms. Anonymous, I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 (非常に良い)

宿泊されたお客様

2020 年 2 月 20 日

2020 年 2 月に 1 泊滞在

Ha Nguyenからの返信 (投稿日 : 2020 年 2 月 21 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 (良い)

宿泊されたお客様

カップルで旅行

2020 年 2 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.

2020 年 2 月に 1 泊滞在

Chris DOからの返信 (投稿日 : 2020 年 2 月 14 日)

Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 (非常に良い)

KK

グループ旅行

2020 年 2 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.

2020 年 2 月に 4 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 14 日)

Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2020 年 2 月 7 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return

2020 年 2 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

4/10 (不満)

宿泊されたお客様

カップルで旅行

2020 年 2 月 4 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...

2020 年 2 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Thank you for staying Silk Collection hotel and spa! Apologies for your inconvenience. We want to express our sincerest appreciation to you for having chosen our hotel Hanoi for your stay recently. It’s a pleasure for us when having you as our guests. Secondly, we also would like to apologize for all the inconvenience that you have had during the time stay at our hotel due to the room’s cleaning. We really apologies for the problem because our room cleanliness and have not checked carefully at your check-in time. After receiving your information, I did meet the housekeeping and spa team to work out with their problems. That is a big lesson for them. They asked me to send an apology to you. I hope that you can accept our saying sorry even it is late. We promise you those same situations will never happen with other guests anymore. I hope our sincere would touch your heart. In the near future, we would love to show our effort if you have the chance to come back here with us. After all, thank you for your kindness and big support. I wish you good health, success, and happiness.

10/10 (非常に良い)

BINH

2020 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2020 年 1 月に 4 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月 27 日

2020 年 1 月に 5 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 (良い)

宿泊されたお客様

2020 年 1 月 25 日

良かった点 : スタッフとサービス

2020 年 1 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 (良い)

宿泊されたお客様

出張

2020 年 1 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Goed hotel op fantastische locatie

Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).

2020 年 1 月に 3 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 (良い)

宿泊されたお客様

グループ旅行

2019 年 12 月 27 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Good location, lovely staff and the breakfast buffet was one of the better I have experienced.

2019 年 12 月に 4 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 29 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 (不満)

宿泊されたお客様

2019 年 12 月 26 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 客室の快適度

Mala relación calidad precio

El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.

2019 年 12 月に 2 泊滞在

Chris Doからの返信 (投稿日 : 2020 年 2 月 11 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 (良い)

宿泊されたお客様

家族旅行

2019 年 12 月 20 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff are what makes this hotel so good. They are both friendly and attentive.

2019 年 12 月に 4 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 23 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 (不満)

宿泊されたお客様

2019 年 12 月 20 日

良かった点 : 清潔度

気になった点 : 施設のコンディションと設備、客室の快適度

No windows.Overpriced.Great staff. Poor management

Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover

2019 年 12 月に 5 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 23 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 (良い)

宿泊されたお客様

カップルで旅行

2019 年 12 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent service. Chambre sans fenêtre, malheureusement.

2019 年 12 月に 3 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 16 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

2/10 (非常に不満)

宿泊されたお客様

2019 年 12 月 2 日

良かった点 : 清潔度

気になった点 : スタッフとサービス

Déçu

Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.

2019 年 11 月に 1 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 23 日)

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 (非常に良い)

Hristo

グループ旅行

2019 年 11 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Pleasant Stay at Silk Collection Hotel & Spa

The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.

2019 年 11 月に 2 泊滞在

Ha Nguyenからの返信 (投稿日 : 2019 年 12 月 16 日)

Dear Mr/ Ms. Hristo, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2019 年 11 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

What was unique to me was the live music at the Captain Sky Bar and the kindness of the staff.

2019 年 11 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 23 日)

We appreciated for your precious review. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do.

8/10 (良い)

宿泊されたお客様

2019 年 11 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 10 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 23 日)

Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 11 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff are all very engaging, and the location is excellent

2019 年 11 月に 2 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 23 日)

Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 11 月に 1 泊滞在

Chris Do - General Managerからの返信 (投稿日 : 2019 年 11 月 16 日)

Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Ottia posizione!

hotel in ottima posizione. Tutto il centro di Hanoi è raggiungibile a piedi. Colazione ottima sia per dolce che per salato. Molto carino anche il bar sul tetto. camere nuove e ben tenute. Assolutamente consigliato

2019 年 11 月に 3 泊滞在

Chris Do - General Managerからの返信 (投稿日 : 2019 年 11 月 16 日)

Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 (非常に良い)

Gian Luigi

2019 年 11 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 11 月に 1 泊滞在

the Customer Support Departmentからの返信 (投稿日 : 2019 年 11 月 14 日)

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future. Best regards!

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.

2019 年 10 月に 2 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 10 日)

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 (良い)

宿泊されたお客様

カップルで旅行, グループ旅行

2019 年 11 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.

2019 年 10 月に 3 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 10 日)

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 (非常に良い)

Aurora

2019 年 11 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Perfect location & amiable hotel managers

Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.

2019 年 10 月に 2 泊滞在

Customer Service Departmentからの返信 (投稿日 : 2019 年 11 月 10 日)

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

2/10 (非常に不満)

yoonin

2019 年 10 月 27 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

다른 곳을 먼저 고려하시길..

호텔 예약을 했는데 방 문제가 있다고 자매 호텔로 보내네요.. 갔거니 새로 지어서 페인트 냄새가 심하고 온수도 안나와 결국 다른 호텔로 옮겼습니다. 나름 직원들은 최선을 다하려고 했지만, 최악이었네요.

2019 年 10 月に 2 泊滞在

Chris Do - General Managerからの返信 (投稿日 : 2019 年 10 月 30 日)

Dear yoonin, Thank you for your detailed feedback via expedia.com. We are disappointed that you had a less than satisfactory experience at the Silk Collection hotel and would love to refund 100% this booking for you. Please contact with us or Expedia customer support about this case. I am Chris - General Manager will be following this case. Best regards.

6/10 (普通)

宿泊されたお客様

カップルで旅行

2019 年 10 月 27 日

良かった点 : 清潔度、スタッフとサービス

We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open. We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor. The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.

2019 年 10 月に 1 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 10 日)

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 (非常に良い)

Ban

2019 年 10 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

No regrets

Very helpful and friendly staff. Willing to go the extra mile to make sure customers enjoy their stay. Location was excellent within walking distance to most eating places and tourist attractions.

2019 年 10 月に 7 泊滞在

Chris Doからの返信 (投稿日 : 2019 年 11 月 10 日)

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 (良い)

宿泊されたお客様

2019 年 10 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

좋은 호텔이였습니다

위치는 최고 도보로 구시가지 왠만한 지역이 커버되는 최상의 조건. 직원들도 너무 친절하고 좋음. 구시가지에 있어서 그런지 방은 작음

2019 年 10 月に 4 泊滞在

Customer Services Department &Silk Collection Teamからの返信 (投稿日 : 2019 年 10 月 16 日)

Dear Mr/ Ms.좋은 호텔이였습니다 , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 8/10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

10/10 (非常に良い)

Ninik

2019 年 10 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

I and my husband stay in Silk collection hotel for

I and my husband stay in Silk collection hotel for 2 days. The room is very nice and boutique, the breakfast is nice and delicious. the staff especially Ms Ha is very friendly and helpful, they made supprise on my birthday and gave us a cute gift, that i love it. Thank you all staff at Silk collection hotel, we hope we will come back again with our family in the near future...

2019 年 10 月に 1 泊滞在

Lanからの返信 (投稿日 : 2019 年 10 月 14 日)

Dear Mr/Ms. Ninik, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 (非常に良い)

Yu Duen

2019 年 10 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

good service.

2019 年 10 月に 2 泊滞在

Lanからの返信 (投稿日 : 2019 年 10 月 14 日)

Dear Mr/Ms. Yu Duen, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 (非常に良い)

PeterB、Utah

出張, グループ旅行

2019 年 10 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Staff is friendly and works very hard to please. Location is perfectly located in old quarter.

2019 年 10 月に 1 泊滞在

Lanからの返信 (投稿日 : 2019 年 10 月 14 日)

Dear Mr. Peter, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 (非常に良い)

david

2019 年 10 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Perfect stay!

The stay at the hotel was perfect! Very nice crew that would love to help with any question or request. The location is also excellent since it is in the old quarter, pretty much close to anything by a short walking distance. The room was lovely (We stayed on the 9th floor, room 904) with a nice city view and they seemed to really think about the details. One more thing - The bar on top is really fun and has a magnificant view over the city. Thanks alot!

2019 年 10 月に 2 泊滞在

Lanからの返信 (投稿日 : 2019 年 10 月 14 日)

Dear Mr. David, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 (非常に良い)

Pamela

2019 年 9 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 9 月に 3 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 10 月 7 日)

Dear Pamela, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 (非常に良い)

Amer

2019 年 9 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

comfort

It was nice to stay there clean room wifi good

2019 年 9 月に 1 泊滞在

Charlie Vuからの返信 (投稿日 : 2019 年 10 月 8 日)

Dear Amer, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

会員なら、ログインすると世界中の 10 万軒以上のホテルが 10% 以上 OFF