All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room we stayed was very comfortable and clean. The service is great and the staff are friendly. The apartment is conveniently located between old quarter and west lake, but far enough to not to be bothered by the honking of their city life.
Justine
Stayed 6 nights in Oct 2017
Thank you Justine for staying with us and gave us wonderful review.
I'm very looking forward to seeing us again
I went to Vietnam 3 times so far. The reason I choose this apartment is high rated stars from previous reviewers. It won't take much time to realize this place isn't a good place to stay overall. There is a broken shower and asked for a fix. It's never been done although they promised to fix it after 2 days. Every time I took a shower using akward way of shower head that water coming from side where broken hole is. Sometimes they skip room cleaning. Security guard(old man) seem nice but not helpful at all due to no English speaking. The one thing I like this place is not noisy and spacious relatively. Facility need to be renovated in many ways.
Con
Response from Bich - host of the house on Apr 4, 2018
First of all, we are terribly sorry about all of the inconvenience that caused you. And we will learn by experience to provide more detail about the direction to use all of the equipment inside the room.
As you know New Gate Apartment is a self service apartment so that's why we don't have front desk or manager in there. I have my number on the first floor and also in every room for our guest to call if need anything emergency.
I hope you could understand there are some misunderstanding between us. And again we are sorry and hope to have chance to serve you again.
Excellent choice for a couple looking for a nice space and to be away from the bustling old quarter,but close enough to walk there. Really nice area by the lake and surrounded by a lot of local food. Safe and clean! Thoroughly enjoyed our stay!
Stella
Stayed 3 nights in Dec 2017
Response from Bich - host of the house on Apr 5, 2018
Thank you for your lovely review Stella,
I hope to have chance to serve you guys again
Room was very clean and modern. Staff there wwas so kind so that we enjoyed staying there. If you are considering staying near tay ho lake then this hotel should be highly recommended .
Tolles Apartment in idealer Lage zwischen der überlaufenen Altstadt und dem hippen Viertel am Westlake. Gute lokale Restaurants (Pho Cuon probieren!) und ein Congs Caphe sind um die Ecke. Mit einem Grab Bike (buchbar über eine App) kommt man für wenig Geld überall hin. Die Wohnung war tiptop, hatte Superbettwäsche, schnelles Wlan und sogar einen Whirlpool. Alle waren sehr freundlich! Beim nächsten Mal werde ich es wieder buchen!