フロント

ハノイガーデンホテル&スパの口コミ

3.5 out of 5
ハノイガーデンホテル&スパ
3B Cha Ca street, Hoan Kiem District, Hanoi

口コミ

9.6

最高に素晴らしい

評価 10 - 119 件の口コミ中 99 件が非常に良い" "
評価 8 - 119 件の口コミ中 14 件が良い" "
評価 6 - 119 件の口コミ中 4 件が普通" "
評価 4 - 119 件の口コミ中 0 件が不満" "
評価 2 - 119 件の口コミ中 2 件が非常に不満" "

9.6/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

MASASHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

6/10 (普通)

HIROSHI

2023 年 7 月に 3 泊滞在

6/10 (普通)

Miho

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月に 1 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
まずロケーションは最高でした。旧市街の真ん中にあって、周囲を散歩するだけでも楽しかったです。 ホテルは古いためややインフラは脆弱でしたが、こじんまりとしてスタッフの皆様がとてもフレンドリーで、それだけでも大満足でした。 最終日のフライトが早いのを心配してくれて、朝食のお弁当まで持たせてくれました! 併設のスパも良かったです。 是非また利用したいです。
2019 年 8 月に 4 泊滞在
Kevin Hoang (Mr.) - Hotel Managerからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Mrs. Yukiko Kajigai, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff and breakfast to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

KOZO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スタッフの対応がひじょうに気持ち良く楽しい旅をさせていただきました。大大満足のスタッフさんでした。
2019 年 6 月に 4 泊滞在
Thanh Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 6 月 20 日)
Dear Mr. Kozo, Thank you very much for taking your valued time to share your truly experience here after your stay with us on June 2019. We are so happy and proud of serving you at best service to get your highest rating and comment. We will try our best to make all of our valued guests feel like staying at home away from home and family atmosphere. On behalf of all team, I would like to express our deepest thanks to you once again and we do hope to have chance welcome you back soon when you return in the future. Best regards,

10/10 (非常に良い)

Manami、Tokyo, Japan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is great, it is in the middle of the old market and you can go to Hoan kiem lake within 10 min by walk. It was pretty practical especially when it was boiling hot outside, you can just come back to the hotel and take some rest during the day. The staff were great too and tried so hard to help us out/answer to our requests. You can also reserve Cycro tour and Halong bay tour at the reception with the special price! We would love to come back again when we are around :)
2019 年 4 月に 4 泊滞在
Kevin Hoang - Hotel Manager.からの返信 (投稿日 : 2019 年 5 月 17 日)
Dear Ms. Manami, With our sincerest thanks for sharing your excellent comment here after your stay with us. We are all so happy and proud of serving you and making you feel like at home away from home for your Hanoi trip. We hope to have chance welcome you back our little hotel each time you come back Hanoi for travel or business. All the best wishes to you and wish you always together.

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 7 泊滞在
Mai Le (Ms.) - Customer Service Manager.からの返信 (投稿日 : 2019 年 5 月 2 日)
Dear Beloved Guests, Thank you very much for taking your valued time to give us your excellent review here sharing your real opinion with us after your -stay during Apr 2019. We are so happy and proud of serving you at highest standard of service and make your stay most comfortable like at home. We do really hope to have chance welcome you back when you manage to return soon with more and more friends or your family members. We would like to send you all the best wishes from your young team. Best regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 3 月に 3 泊滞在
Mai Le (Ms.) - Customer Service Manager.からの返信 (投稿日 : 2019 年 5 月 2 日)
Dear Valued Customers, Thank you very much for taking your valued time to give us your excellent review here sharing your real opinion with us after your stay with HGBH. We are so happy and proud of serving you at highest standard of service and make your stay most comfortable like at home. We do really hope to have chance welcome you back when you manage to return soon with more and more friends or your family members. We would like to send you all the best wishes from your young team. Best regards,

10/10 (非常に良い)

HIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
口こみを書けとうざい。
2019 年 3 月に 1 泊滞在
Mai Le (Ms.) - Customer Service Manager.からの返信 (投稿日 : 2019 年 4 月 23 日)
ヒロさん、 2019年3月の滞在中、貴重なご意見をお寄せいただきありがとうございました。 あなたの優秀なレビューは、私たちの若い従業員が、私たちの最愛のゲスト全員が私たちのサービスに満足しているように、そして家にいるような気分にさせるためのより良い動機です。 もう一度ありがとうございました。 また近いうちにお会いできる機会を楽しみにしています。 宜しくお願いします、

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
滞在にはとても満足しています。
2回目の口コミです。 一泊したあとハロン湾の一泊ツアーに参加してからまた一泊しました。 2回目に泊まったあとの感想です。 ホテル前の道は週末のナイトマーケットの通行止の範囲外なので、24時間タクシーも横付けできるし良かった。日曜深夜便に合わせて空港へ行くためにGrab でタクシー手配しているところにスタッフさんが声かけてきてくれたので、一緒にスマホ見ながら手配してもらい、呼んだ車が来るまで一緒にいてくれて安心できた。もちろん荷物運んでくれた。 スタッフは笑顔もサービスも素晴らしいし全く不満はない。 荷物も1回目チェックアウト後翌日チェックインまでと、2回目チェックアウト後深夜便に向けてまで、快く預かってくれた。遅い時間なので他のお客さんはロビーにいなくて、ロビーでパッキングし直せたし助かった。 ただ、謎のサービスが1つ。1日あけて一泊ずつ二回宿泊したのだけれど、チェックインした後に出かけている間に、明日の天気予報とお菓子2つ入れといてくれるサービス。チェックイン後 出かけている間にわざわざ部屋に入ってするほどのサービスなのかなと思った。チェックイン前にできるのでは? それからアンケートの依頼がしつこすぎる感じがちょっと面倒くさい。 2回とも紙にも書いたのに、さらに家に帰ってきても直接メールが来て、予約サイトの方の評価もさらに依頼されてくるので、どれか一つで良くないですか?って感じ。 そんなに何回も評価する必要があるのか疑問。サービスをもっと良くしたい意気込みは感じるけど、しつこすぎる感じが残念。 とはいえ、ホテルの立地、スタッフ、コスパはとても良いと思うので、また行くことがあれば必ず泊まります。
2019 年 3 月に 1 泊滞在
Mai Leからの返信 (投稿日 : 2019 年 3 月 11 日)
お客様各位、 最近一緒に泊まることを選択していただきありがとうございます。 私たちはあなたの建設的なレビューに感謝します。 それが言われているので、私達はあなたのフィードバックを前進させることを確かめるでしょう。 私達はそれらの間違いが私達の将来のゲストのために消されるのを確実にしたいです。 もう一度、あなたのフィードバックをありがとう。 私達は近い将来あなたに役立つもう一つの機会があることを願っています。 良い一日を! Yours sincerely, Mai Le Customer Service Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
道路側じゃない部屋にまた泊まりたいです。
バルコニー付きのスイートに泊まりました。他の部屋を見ていないのでどれだけ豪華なお部屋なのかわからないけれど、ドアを開けたらいきなり四角いただの部屋で、キングサイズのベッドがあり、どっしりした1人がけのソファがあり、丸テーブルあり、スイートっぽさはない普通の部屋。 口コミで道路の騒音がうるさいのはわかってたし、外が見える方に期待してこの部屋を選んだから仕方ないと思っているけど、窓が二重窓でも夜遅くまでうるさかった。一階のレストランは全く気にならなかったので、おそらくこの部屋だけが道路側でここ以外は気にならないかもしれない。部屋に耳栓があったけど、使っても耳の違和感で安眠できるとは思えないので使ってないです。チェックアウト後にアンケート依頼があり、安眠できたかの答えに出来なかったと答えたら、外の騒音だと理由を言ったにもかかわらず謝られた。うるさいのはホテルの落ち度ではないので謝る必要はないと思う。 初めてのベトナムで、バルコニーから見る騒々しい道路を眺めるのはなかなか興味深いし、それは良かった。でも次からは眺めがなくていいから奥の方の安い部屋に泊まると思う。 到着時にスタッフみなさんが笑顔で出迎えてくれますが、一斉にみんな話しかけてくれて、全くどれも聞き取れず笑ってしまった。 フライトナンバーを連絡していたにもかかわらず、到着予定時刻に2時間半遅れたことに対してなんでって聞いてくるのが理解できなかった。フライトは1時間遅れたけれど調べればわかるし、入国審査に時間がかかることはその国の状況だから把握してるだろろうし、米朝会談もあり道路封鎖もあちこちであったから、ちょっと考えればわかるのではないかとおもった。2時間半、全員集合で玄関で待機してたならごめんね。でも全て不可抗力です。 泊まった部屋は301でしたが、洗面所の水の勢いが激しいので、水を出す時に細心の注意が必要です。うっかり忘れると水が飛び散るだけですが。 朝食は美味しいし、量も満足できると思う。 バイキングの品数はさほど多くないけど、別にフォーや卵料理各種、パンケーキ、フレンチトーストを全部オーダーでます。狭いながらもゆったりできます。 立地も素晴らしい。旧市街のど真ん中、ドンスアン市場、ナイトマーケット、ビールストリート、ホアンキエム湖、徒歩圏内でハノイを満喫できます。
2019 年 2 月に 1 泊滞在
Mai Leからの返信 (投稿日 : 2019 年 3 月 11 日)
お客様各位、 私たちのために非常に詳細なレビューを残すのに時間をかけてくれてありがとう。 私たちはあなたが私たちの中心部のロケーション、美味しい朝食と広々とした部屋を高く評価して知って幸せです。 その上、私たちはあなたにメインストリートに面しているバルコニー部屋の騒音のための私達の心からの謝罪を送って欲しいです。 空港で待っていて申し訳ありません。 彼らは会議のために多くの通りを閉鎖したので交通量が混雑することを恐れていたので我々はあなたがより早く出発するべきであると提案した。 我々は常にあなたの建設的なフィードバックを心にとめておき、より良いサービスのために前向きに変化するよう努めます。 もっと素晴らしい経験をして、すぐにあなたに会えることを願っています。 Your sincerely, Mai Le Customer Service Manager

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフの対応がとにかく良かったです!とても親切でハノイの観光地や美味しい食堂など細かく教えてくれます。 朝の朝食も種類も多く、フォーなども食べれますしフルーツやデザートもあります。 コスパ最高だと思えるホテルでした!ハノイに泊まるならこのホテルをお勧めします!
2019 年 2 月に 3 泊滞在
Mai Leからの返信 (投稿日 : 2019 年 3 月 11 日)
お客様各位、 Garden Boutique Hotel&Spaですばらしい経験をさせていただき、ありがとうございます。 それはあなたが快適で清潔な部屋、おいしい朝食と丁寧なスタッフを楽しんだことはとても素晴らしいです。 私たちは間違いなく皆さんにあなたの素敵な言葉を共有します。 私たちはすぐにまたあなたに会えるのを待つことができません。お客様各位、 Garden Boutique Hotel&Spaですばらしい経験をさせていただき、ありがとうございます。 それはあなたが快適で清潔な部屋、おいしい朝食と丁寧なスタッフを楽しんだことはとても素晴らしいです。 私たちは間違いなく皆さんにあなたの素敵な言葉を共有します。 私たちはすぐにまたあなたに会えるのを待つことができません。 Your sincerely, Mai Le Customer Service Manager

2/10 (非常に不満)

Mufyn、Phnom Penh

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
概ね従業員はいいけど、水の噴出事件2回、スパのブッキングミスで20分以上待たされて、しかもミスを認めなかった事件が1回、韓国人の夜中の大騒ぎ1回。部屋をアップグレードしてスパの割引してくれたけど、体験は最悪だった。 手書きのカードでマネージャーは謝ったけど、やはり2度と選ばないホテル。
2018 年 12 月に 2 泊滞在
Mai Le, Customer Service Managerからの返信 (投稿日 : 2018 年 12 月 19 日)
Dear Mufyn! We are sincerely sorry that your stay with us was not up to your expectations regarding the water problem. Rest assured that this problem has been seriously discussed among our team to make sure it won't reoccur in the future. It is a real shame that despite our efforts to quickly handle the problem, we couldn't live up to your liking. Anyway, please accept our sincere apology and thank you so much for praising our team. We hope to have another chance to welcome you back and turn your experience around. With the warmest regards from Mai Le, Customer Service Manager!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテルスタッフの対応がとても素晴らしかった。
2018 年 11 月に 3 泊滞在
Mai Le, Customer Service Managerからの返信 (投稿日 : 2018 年 11 月 30 日)
Dear Valued Guest! Thank you very much for posting such a wonderful review and giving us a top rating. We are so glad to hear that you very much enjoyed every category of your stay, especially our friendly staff. We are all delighted by your kind words. We sincerely hope that if you return to Hanoi someday, we will have the honor of welcoming you back to our beloved Hanoi Garden Boutique Hotel & Spa. With the best regards from Mai Le, Customer Service Manager!

10/10 (非常に良い)

Henry

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great hosts
2024 年 3 月に 4 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ich komme sehr gerne wieder.
Wunderbar in der Altstadt gelegen, so dass man zu Fuss viele Sehenswürdigkeiten, Restaurants und was es sonst noch zu sehen gibt erreichen kann. Die Ausstattung des Zimmers war top in Design und Präsentation. Ich komme gerne wieder.
2024 年 1 月に 1 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

2/10 (非常に不満)

Mario

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible
Worst service ever. Did not get the room we booked. The pictures are misleading and even though the description of the picture is the name of the room - that is not what you are getting. The window handle was broken and unable to close - nobody cared to even try to fix it or change our room even when we asked 3 times. When we tried to talk to the staff about our concerns, they were ignoring it and changing the subject. When I asked to talk to the manager, they said they would contact her but never actually did. The only good thing about the hotel is the location, but there are many other in the same area and much better service for same price
2024 年 1 月に 2 泊滞在
Ben nguyenからの返信 (投稿日 : 2024 年 1 月 22 日)
I would like to take a moment to thank you for choosing to stay at our hotel. Your presence was greatly appreciated, and it was our pleasure to have you as our guest.I understand that your experience with us may not have been up to your expectations. Please accept my sincerest apologies for any inconvenience or discomfort caused during your stay. At our hotel, we strive to provide our guests with exceptional service and an unforgettable experience, and it appears that we have fallen short of that goal in your case.Please rest assured that we will take this feedback seriously and work to improve in the areas where we fell short. We value your opinion and would love to have the opportunity to make it up to you in the future.Once again, thank you for staying with us. It was a pleasure having you as our guest, and we hope to have the chance to welcome you back soon.Best regards,

10/10 (非常に良い)

David

Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 (良い)

Ann Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cute little hotel. Friendly staff
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Pepita

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, nicely decorated, good service.
This was a nice little hotel. The sheets were clean and the pillows were nice. The room was large and nicely decorated. We’d moved from a cheaper hotel and this one was a relief from the other. The location was good in another part of Old Quarter that we hadn’t explored so that was fun too.
2023 年 3 月に 1 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 (非常に良い)

Larry

2023 年 1 月に 1 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 (非常に良い)

Sabita

10/10 (非常に良い)

Jenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay in October
Absolutely fantastic value. Service from the staff, especially Chloe, was just as good as 5 star hotels in America. They took care of our day trip and travel bookings, making things incredibly easy for us. They even helped us with travel after we left their hotel! The room was big, clean, and pleasant, perhaps a bit dated. But there was nothing lacking!
2022 年 10 月に 2 泊滞在
Dear Jenny, からの返信 (投稿日 : 2022 年 12 月 16 日)
Dear Jenny,I'm supprised to receive you review cause its been a while since you flew out. You just made our day here. Thank you so much!!!!!!Wish you have a lovely Christmas party with your whole family!!!!Best regards!Chloe' Vu.

10/10 (非常に良い)

Yannik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very hospitable and the pick up option from the airport was nice. I find booking taxis through the hotels to be better in Vietnam. That way you don't get scammed. Very responsive through WhatsApp. They let me hang out in the lobby and store my bags even though I checked out the day before while waiting for a bus. Thanks for the hospitality!
2022 年 11 月に 2 泊滞在
Dear Amanda,からの返信 (投稿日 : 2022 年 11 月 26 日)
Dear Amanda,We're so glad to know that it was a pleasant stay you had with us!!Thank you so much for your kind review. It will be a big gift for all of our staffs!!Goodluck on your ahead journey!!!Take care,Chloe' Vu.

10/10 (非常に良い)

Sharon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Unequivocal recommendation
Delightful spotless boutique hotel in the heart of the old quarter Extraordinary service and warmth Made ya feel totally at home. We just loved it Couldn’t have been better
2020 年 1 月に 2 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

8/10 (良い)

Isabella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff was amazing. Room was great, they ipgrad
2020 年 1 月に 1 泊滞在

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Herzlicher Empfang und best location!
Alle Mitarbeiter des Hanoi Garden Boutique Hotel waren so unglaublich aufmerksam, hilfsbereit und freundlich, so etwas habe ich selten erlebt. Wir haben uns sehr wohl und willkommen gefühlt. Die Lage ist sehr zentral und man kann sehr viele Sachen von dort aus viele Dinge zu Fuß erledigen. Im Hotelzimmer gibt es viele Aufmerksamkeiten und sogar Zahnbürsten. Die Kissen und Bettzeug waren auch sehr angenehm. Im Spa wurden wir auch auf angenehmste Weise behandelt und ich würde dort jederzeit wieder einchecken - DANKE!
2019 年 12 月に 2 泊滞在
Ben Nguyenからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear valued customer, We highly appreciate you compliments. Thank you for making our day today. Your comments give us at huge encouragement to keep up doing our job. We thank you so much once again!Best regards from all of our staff. Hanoi Garden Hotel and Spa.

10/10 (非常に良い)

CEDRIC

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I recommend
Nice hotel well located and very friendly staff
2020 年 1 月に 3 泊滞在
Kris Vu (Mr.) Customer Service Managerからの返信 (投稿日 : 2020 年 1 月 7 日)
Dear Mr. Cedric and your family Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay at friendly hotel in old quarter
Wonderful stay as this new hotel. Amazing location, lots of great places to eat in very ocal area. Great neighborhood, felt very comfortable walking around at all times. Hotel clean, super comfortable beds and great breakfast, Spa a lovely bonus on site. However what made this trip was the amazing staff, delightful, chatty, knowledgeable and went out of their way to make our stay very special. Appreciated upgrade to bigger room after our trip to Halong bay - couldn't recommend this hotel more!
2019 年 12 月に 3 泊滞在
Kris Vu(Mr.) Customer Service Managerからの返信 (投稿日 : 2020 年 1 月 8 日)
Dear Mrs. Kathryn, Thank you very much for taking the time to leave us a lovely review for your recent stay with Hanoi Garden Boutique Hotel & Spa during January 2020 I am so pleased that you were satisfied with your stay with us and found that our staff, bed's quality, and breakfast to be amazing. We always really appreciated your sharing directly by words while you were staying at our hotel which helped us a lot to look at ourselves and improve every detail to make sure bringing the best service and care to all of you, Making Garden Boutique Hotel & Spa-like your home away from home. We wish all the best to you and wish that having another chance to welcome you to our hotel each time you plan to come back Hanoi. Warm regards,

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay in Old Quarter
Wonderful stay, attentive staff and great location. Felt comfortable in the area all times of day and great places to eat close by. Would highly recommend
2020 年 1 月に 2 泊滞在
Kris Vu ( Mr.) Customer Service Manager からの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Kathryn, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be attentive, great location. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff gave us warm and personalised welcome. A few we would like to highlight: Lucy, Chloe, Chris (Oscar) and Spa Manager, and of course the crew whome we did not get to meet. Staff here are friendly and approachable and that made up for the less than expected state of the property itself. Honestly, the building is old and nothing much is done to it, considering the number of other similar properties around the area for visitors to choose from. What distinguished this hotel is obviously the staff. I must also share that the Spa treatment is good. Therapists knew what they were doing. Will come back for the Spa.
2019 年 12 月に 2 泊滞在
Kris Vu (Mr.) Customer Service Manager からの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Jenny and your lovely family,Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your visit to us, and found our staff to be friendly, also mentioned our spa-quality, and especially highlighted our teams such as Lucy, Chloe, Kris (me) and Spa manager. I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor the next visit to us. With my sincere thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review Warm regards,

10/10 (非常に良い)

JohnW、Calgary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff: Kris, Chloe,Lucy and the rest of the great people that made our trip so fantastic! Thayer went out of their way to fulfill any issues we had and showed us different tours that we could do. This property is in the heart of the Old Quarter. It was the best vacation that we have had in our 55 years. Vietnam people are so helpful, friendly and just so hard working. We will be back again and again! Thank You so much 😊
2019 年 12 月に 5 泊滞在
Kris Vu( Mr.) Customer Service Managerからの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Mr. John, Thank you very much for taking the time to leave us feedback with regards to your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am so pleased that you enjoyed your trip, and found our staff and our location to be wonderful. In addition, thanks for highlighting our team such as Chloe, Lucy and me. . With my deepest thanks for selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

jenny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
would recommend
Was very pleasantly surprised with such great service. Upon arrival we were greeted personally with tea and lots of help and suggestions by the staff who offered their time abundantly. Greetings every morning with a surprise attachment to our door with candy and personalized notes/wishes to us including weather details made every morning special. I can not detail just how good the staff had exceeded our expectations from organizing and coordinating our Halong Bay excursion to just about every other activity we had in Hanoi including a heart felt sendoff by all the staff who all escorted us out to the taxi when leaving. Always conscientious about our needs and accommodating, I would give the staff 6 stars out of 5 if I could. Special thanks to Mai, Chloe, Chris, and Meme
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

SOON YOON

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tip top service
Kris from front desk is very helpful, and make our stay very pleasant.
2019 年 11 月に 4 泊滞在

10/10 (非常に良い)

giyoung

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
추천해요
다른 곳에서 2박 후 여기서 2박 했어요 비슷한 가격대인데 이 곳이 전반적으로 더 좋았습니다 로비 분위기부터 스파도 좋았고 조식 중 쌀국수와 오믈렛 괜찮았습니다 매일 밤 방문앞에 작은 노트와 캔디선물도 소소한 기쁨이었네요 공항까지가는 차도 여기서 예약해서 갔는데 차 탈 때 배웅까지 해주셨어요 시간대마다 스탭이 바뀌지만 모두 친절합니다
2019 年 11 月に 2 泊滞在
Kris Vu (Mr.) Customer Service Manager からの返信 (投稿日 : 2020 年 1 月 10 日)
기린 씨, 하노이 가든 부티크 호텔 & 스파에서의 최근 체류에 대해 피드백을 남겨 주셔서 감사합니다. 나는 당신이 우리를 방문하는 것을 즐거워하고 당신을 행복하게 만든 많은 것들을 발견하게되어 매우 기쁩니다. 호텔에서 직접 공유 한 서비스 기본 설정에 대해서도 감사 드리며, 다음 방문을 조정할 수 있습니다. 하노이 휴가를 위해 호텔을 선택해 주셔서 감사합니다. 저희에게 멋진 리뷰를 남기는 데 관심과 관심을 가져 주셔서 감사합니다. 따뜻한 안부

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
만족함...
위치, 고객응대, 조식등 전반적인 서비스 만족했음... 하노이를 간다면 재방문 의향 있음...
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

Chao ming

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
超棒的住宿,飯店很貼心~ 而且要離開越南是清晨4點,飯店還幫忙準備了簡易的早點。讓人感覺很舒服、溫馨 飯店內的spa也價格實惠哦
2019 年 10 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Well located in the old quarter and walking distance to what I'm looking for.
2019 年 10 月に 1 泊滞在
Best regards, Mai Le/Ms. Hotel Managerからの返信 (投稿日 : 2019 年 10 月 23 日)
Dear Sir or Madam, Thank you very much for your kind praises to our hotel location. As one of our strengths, our location is a highlight to choose from! Besides excellent customer service, rich buffet breakfast, authentic spacious room types served by a dedicated young team. Once again, Thank you very much for your stay with us, we look forward to welcoming you back, to please your feeling again!

10/10 (非常に良い)

or

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff
We stayed at the hotel for two nights, the hotel staff were great and very helpful. Welcomed us with drinks and a snack. Good spot for people who want to be in walking distance (15 minutes) from the center but not in the middle of the “mess”.
2019 年 9 月に 1 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Mr. Or, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

8/10 (良い)

JIN-RU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
服務人員非常親切,很貼心的旅店
這次入住在2樓的四人房,房間燈光昏暗沒有對外窗但整體空間算寬敞,浴室非常大!服務人員非常親切和貼心,早餐也滿多元,整體CP值很高還可直接在旅館裡做Spa,如果房間能在有特色一定給5顆星!
2019 年 9 月に 2 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Ms. Jin-Ru, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

Kipil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 3 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Mr. Kipil, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
직원들의 친절한 응대가 가장 좋았습니다. 주변 관광지와 먹거리 찾아다니기도 편한 좋은 위치의 호텔이었네요
2019 年 9 月に 4 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
친절하고 센스있는 스텝들에게 감사
호텔 찾기는 좀 힘들었습니다. 입구가 작아서 처음에 그냥 지나쳤거든요. 그리고 샤워기 수압도 약해서 샤워하는 시원함이 부족했습니다. 하지만 리셉션 직원분들이 너무 친절하셨어요. 마지막날엔 체크아웃 후에 짐 맡기고 관광을 하였는데, 관광 후에 돌아와서 샤워도 가능하다고 알려주시더군요. 땀 많이 흘려서 꿉꿉할 게 뻔했는데 너무 친절하고 센스있는 서비스였습니다. 덕분에 샤워하고 택시 불러서 정말 쾌적하게 공항으로 돌아갔습니다. 아침 식사도 소소한 뷔페 외에 메인 메뉴를 주문 받아주는데, 쌀국수, 오믈렛, 바나나 팬케익, 프렌치 토스트 다 맛있었어요. 좀 걷긴 해야하지만 하노이 기찻길 가까와서 좋았고, 퍼짜쭈엔도 가까와서 좋았습니다. 다음에 하노이 가면 또 방문할 것 같아요. 그때도 또 관광 후에 샤워할 수 있게 해주세요~ 단, 수압은 좀 센 방으로 주세요^^
2019 年 8 月に 2 泊滞在
Kevin Hoang (Mr.) - Hotel Managerからの返信 (投稿日 : 2019 年 10 月 12 日)
Dear our beloved customers, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff to be wonderful. I am also very pleased to read that you had an amazing time with us and have taken advantage of our central location. As we are located in the heart of Hanoi Old Quarter it is easy to access all most interesting tourist spots like best restaurants, great shopping options and some of Hanoi's top attractions. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,

6/10 (普通)

INBAE

良かった点 : スタッフとサービス
보통
그냥 그래요. 싼 가격엔 다 이유가 있지요. ^^
2019 年 8 月に 1 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 9 月 7 日)
Dear Mr. Inbae, Thank you very much for taking your time to review us here right after your 1 night stay with us this August 2019. We truly valued your suggestion while you were staying with us and very happy that you rated us with Very Good rating in the Feedback Form before you left but we are so sad when you rated us here with average rating only. Or you might rate this for wrong hotel while you were staying in too many hotels during your trip to Hanoi? This happened usually with us. On behalf of Team, I would like to express our sincere thanks to you for staying with us and enjoyed it. We wish all the best to you and hope to have another chance to welcome you back for your future return. Warm regards,

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff really stand out at this hotel, they go out of their way to be helpful especially during check in when informing you about the area and things to do. The rooms a big with very comfortable beds. The only thing I would say is that the showers in the bathroom could use some refurbishment. The location is also amazing, just one street over from the night market. We will definitely stay here again in our next visit to Hanoi.
2019 年 8 月に 2 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 8 月 31 日)
Dear Our Beloved Guests, Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am so pleased that you enjoyed your visit to us, and found our service and staff to be wonderful. I certainly also appreciate the service preferences which you shared with us directly at the hotel during the stay, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review! Warm regards,

10/10 (非常に良い)

GYEONGSUK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
너무 만족합니다
너무만족했던 숙소랑 처음으로 후기까지 쓰게되네요 숙소는 좁은골목에 위치해있지만 안으로 들어서면 친절히 직원분 맞아주시고 숙소는 패밀리 였는데 화이트톤으로 너무너무 깨끗하고 넓고 3일동안 너무 만족했네요 매일아침 청소랑비품도 교체해주시고 조식도 매일 조금씩다르게나오고 메뉴판에서 주메뉴는 고르게 되있어서 더욱좋았었고 너무맛있어서 3일동안꼬바고박 챙겨먹었네요
2019 年 8 月に 3 泊滞在
Kevin Hoang (Mr.) - Hotel Manager.からの返信 (投稿日 : 2019 年 10 月 12 日)
Dear Mrs. Gyeongsuk Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa. I am very happy that you enjoyed your visit to us and found our staff, breakfast to be wonderful. I am also very pleased to read that you had an amazing time with. With my sincere thanks for you selecting our hotel for your Hanoi holiday, and for your care and attention in leaving us a lovely review! Warm regards,