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Reviews of Kempinski Hotel Hangzhou

5 out of 5
Kempinski Hotel Hangzhou
No.66, Lishui Road, Gongshu District, Hangzhou, Zhejiang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 2 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

HUAZHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, gym, pool are highlights here
Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Stayed 5 nights in Jul 2021

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Stayed 1 night in Jan 2021
Response from Alexander Pichel General Manager on Jun 7, 2021
Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from EZ on Jan 11, 2021
尊敬的宾客您好：感谢您选择杭州远洋凯宾斯基酒店，并与我们分享您的入住体验。很高兴您对我们酒店环境和服务感到满意并给予我们满分的点评。如今各地严寒，出行请您注意保暖。诚挚祝福，Alexander Pichel酒店总经理

10/10 Excellent

Richard Tan SC

Stayed 1 night in Dec 2019
Response from EZ on Jan 11, 2021
尊敬的宾客您好：感谢您选择杭州远洋凯宾斯基酒店，并与我们分享您的入住体验。很高兴您对我们酒店环境和服务感到满意并给予我们满分的点评。如今各地严寒，出行请您注意保暖。诚挚祝福，Alexander Pichel酒店总经理

10/10 Excellent

Suk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Bedroom
Lobby
Lobby
Stayed 2 nights in Oct 2019
Response from General Manager on Nov 18, 2019
Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. Hotel's swimming pool and Spa will opening soon. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Alexander Pichel General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Alexander Pichel酒店总经理 on Oct 19, 2019
尊敬的客人您好：请接受来自杭州远洋凯宾斯基酒店的致意！感谢您与我们分享入住体验反馈。很高兴您对此次入住体验感到满意。我会与团队分享您对酒店的积极评价。您的肯定对我们至关重要。我们会努力确保酒店的服务和设施都维持在高品质水准。再次感谢您的体验反馈，也期待您再次光顾我们酒店。诚挚祝福，Alexander Pichel酒店总经理

10/10 Excellent

Stine

Liked: Cleanliness, property conditions & facilities, room comfort
Flinke ansatte, nydelig rom
Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Stayed 1 night in Nov 2023

10/10 Excellent

Kim Chun

Stayed 1 night in Sep 2023

10/10 Excellent

Kim Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店內設施，房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區，總體來說非常舒適。
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺不错的，服务态度也很好，下次来还会定
Stayed 2 nights in Apr 2021
Response from Alexander Pichel 酒店总经理 on May 31, 2021
尊敬的宾客，您好！这里是来自杭州远洋凯宾斯基酒店的诚挚问候！感谢您留下如此专业及全面的点评，我们一直致力于为宾客提供更为贴心、细致的服务。德国品牌的凯宾斯基酒店集团拥有百年历史，希望我们的欧式奢华服务可以给您带来不同的感受体验。 诚挚祝福

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Feedback
第一次來杭州家庭旅遊，因之前入住泰國Kempinski感覺後好，得知杭州Kempinski剛開業不久，特意來住幾天試試。 酒店大堂精致，但較小。Check-in時前台服務員表情很木納，沒有笑容。 房間潔淨，但浴缸設在大床隔壁，設計不方便住客使用，因每次用後房間地板會很濕。 大堂吧設計優美，但有些地板看起來已很陳舊，不像只開業一個多月的酒店。 早餐不錯，很多選擇。感覺自助晚餐應該也不錯(因已安排很程，這次沒品嘗) 。 泳池是最好的一環，但住客要穿過餐廳才能去到，不方便。 因酒店位置在滴滴上有誤差，每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環，希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺，酒店不錯，但服務上個別員工有待改進。
Stayed 4 nights in Aug 2019
Response from General Mangaer on Sep 2, 2019
尊敬的客人您好 感谢您下榻杭州远洋凯宾斯基酒店！ 感谢您能提醒我们注意到本次入住的不快体验，对于不愉快的经历，我深感歉意。对于您所体验到的服务不足，我已将此事和有关部门主管分享，以提高服务水平，确保我们的标准始终得到遵守。 同时，感谢您对酒店早餐和泳池的喜欢，我们会努力确保酒店的服务和设施都维持在高品质水准。 我希望在不久的将来再次欢迎您的光临，并让我们向您展示酒店真实的服务水准。 - Franz Richter 酒店总经理

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Stayed 3 nights in Jul 2019
Response from General Manager on Aug 2, 2019
Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. Hotel's swimming pool and Spa will opening soon. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Franz Richter General Manager