エグゼクティブ ルーム 2 ベッドルーム | 部屋からの景観

シタディーン インタイム シティー 杭州 (杭州馨楽庭銀泰城服務公寓)の口コミ

4 out of 5
シタディーン インタイム シティー 杭州 (杭州馨楽庭銀泰城服務公寓)
Block 4, Intime City, 380 Fengtan Road, Gongshu District, Hangzhou, Zhejiang

口コミ

9.0

とても素晴らしい

評価 10 - 59 件の口コミ中 33 件が非常に良い" "
評価 8 - 59 件の口コミ中 23 件が良い" "
評価 6 - 59 件の口コミ中 1 件が普通" "
評価 4 - 59 件の口コミ中 2 件が不満" "
評価 2 - 59 件の口コミ中 0 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Hokuto

2023 年 8 月に 1 泊滞在
Guest Serviceからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 客室の快適度
シダティーン系列とは思えないホテル
レセプションスタッフの対応が悪い。 4日間宿泊するが朝食が種類も少なく同じメニューが多い。 朝食スタッフが奥で話し込んでいる対応が遅い ロビーのトイレが使用出来ない。 ランドリーが有料で洗濯と乾燥は別、各20元必要 クリーニングが高く仕上げが間違っている。
2023 年 2 月に 4 泊滞在
Guest Serviceからの返信 (投稿日 : 2023 年 2 月 14 日)
Dear guests, thank you very much for choosing to stay in Citadines Intime City Hangzhou and sharing your experience.There are only one-bedroom have washing machine, studio and twin-bedroom need to buy Laundrette Tokens to the laundry room for use. We have fed back the restaurant problems to the relevant departments. We are very sorry for the inconvenience. We will continue to make efforts to improve and improve it to provide you with a more comfortable and home-like warm living experience, and look forward to your next visit.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋は広く清潔で、食器等も整っている。朝食も多彩でおいしかった。
2019 年 6 月に 6 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 6 月 19 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
広くて綺麗
アクセスは難しいが、周囲は巨大ショッピングモールあり困らない。 喫煙客室選べる。 指圧できるところがないのは残念。
2017 年 5 月に 2 泊滞在
Linda.Zhouからの返信 (投稿日 : 2017 年 7 月 6 日)
お客様、弊店をご選択なさるのは本当にありがとうございました。こちらにアクセスのことについて、弊店は銀泰城の東南部、拱苑路と富強路の交差点に位置し、今度もし何か必要があれば、ご遠慮なく私たちにご連絡ください(86-571-86679888)

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しく出来た広くて清潔なホテル
西湖から多少離れていますが、ホテル自体はショッピングモールの一角にあるので賑やかです。 新しく出来たシタディーンなので知名度はあまりありませんが、清潔で広くとても良い部屋でした。
Linda.Zhouからの返信 (投稿日 : 2016 年 5 月 12 日)
杭州Citadiens Intime Cityサービスアパートメントをご利用頂きまして誠に有難うございます。弊社はお客さんがご滞在を満足している事を知り、何より嬉しいと感じます。またのご来店を心からお待ちしております。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location. A shopping mall right beside it. Was extremely convenient. Loved the hotel.
2020 年 11 月に 3 泊滞在
Eden Yuからの返信 (投稿日 : 2020 年 11 月 26 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

GERALD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable and Clean Rooms, Convenient
This was my second time at Citadines Intime City Hangzhou. The room is clear and comfortable, with simple cooking facilities. Location is right next to Intimen City where you can shop and have your meals
2019 年 4 月に 3 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
房間很大,但是離西湖還有一段距離,搭車大概35元。總體還是挺乾淨的,而且設施也跟酒店差不多,還有自助早餐也是不錯的
2019 年 4 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 5 月 5 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。酒店离西湖约11KM哦。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 (非常に良い)

Suk Yee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 3 月 29 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 7 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 3 月 3 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2018 年 12 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2019 年 1 月 16 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 (非常に良い)

Sunee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 3 泊滞在
Eden Yuからの返信 (投稿日 : 2018 年 12 月 23 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

4/10 (不満)

WOOIN

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
No English speaker and gown and bathtub
There is no English speaker. They use translate app so communication is not available but not easy. Breakfast is not bad. Room is so big and there’s no gown and bathtub.
2018 年 12 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2018 年 12 月 15 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. Due to individual employees at the front desk is practicing stage, we will strengthen the English training and skills, to bring inconvenience, we apologize to you!There are instructions on bathtub, room information, part of the room did not equipped with bathtub, if you need gown, please don't hesitate to inform us in time for you to join the room free of charge.We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

GERALD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 11 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2018 年 12 月 1 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The property is located next to a large shopping mall with many good restaurants. The room is nice and clean. The only disadvantage is the lack of public transport and the nearest metro station is about 10-15 minutes away by walking.
2018 年 11 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2018 年 11 月 7 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Large and clean rooms. Feel welcomed when you are in the room.
2018 年 10 月に 2 泊滞在
Eden Yuからの返信 (投稿日 : 2018 年 11 月 7 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Sylvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 1 月に 1 泊滞在
Linda.Zhouからの返信 (投稿日 : 2018 年 1 月 25 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou. At the outset. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward welcoming you once again in one of our property.

8/10 (良い)

Calvin

良かった点 : 清潔度
2017 年 12 月に 2 泊滞在
Linda.ZHOUからの返信 (投稿日 : 2018 年 1 月 16 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward to seeing you again in Hangzhou.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
酒店Wifi速度很慢,基本不能使用。 酒店内空调设定的恒温,不能自行调节。白天房间里会有些闷热。 地理位置因为在城西银泰,所以周边购物很方便。
2017 年 12 月に 4 泊滞在
尊敬的宾客, 感谢您入住我们公寓,我们公寓杭州城西核心板块城西银泰城内,购物、饮食、娱乐都非常方便。关于您在入住期间网络的问题是因为网络设备正在调试阶段,绝对不是网络的常态,现在已恢复正常,对此向您表示歉意。我们房间内的空调都是中央空调,每个房间内都有空调面板,可以自行调试温度。非常感谢您的意见与支持,我们会更加努力,提高我们的服务,期待您的下次光临。

10/10 (非常に良い)

BIK KING

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 11 月に 3 泊滞在
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us.We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Paula、Seattle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very nice hotel.. half hour bus ride to West Lake
This hotel is a little out of the way but right in the biggest shopping center I ever saw.. The apartment was snug and cozy with our own frig, stove and dishes. We had a great time.
2017 年 9 月に 6 泊滞在
Linda.Zhouからの返信 (投稿日 : 2017 年 11 月 15 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou. At the outset. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward welcoming you once again in one of our property.

8/10 (良い)

Alex、Hong Kong

Nice Cozy hotel
The sliding closet door in our room was broken and could not be opened.
2017 年 8 月に 3 泊滞在
Linda.Zhouからの返信 (投稿日 : 2017 年 9 月 14 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us.We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area.but the subway will be open station is near our hotel in end of this year,it's will be quite convenient to travel. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Ebba

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury and fresh hotel
The stay at the hotel was a great experience. I stayed at the hotel for three weeks. The room was very nice, clean and modern. The employees was friendly, helpful and their English was okay. The gym and breakfast was also good, but I missed some healthy alternatives as unsweeted yoghurt or more bread options.
123からの返信 (投稿日 : 2017 年 4 月 17 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. Please be assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. We were delighted to have you stay with us and appreciate. We look forward to seeing you again in Hangzhou.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice Hotel
Citadines Intime, Hangzhou has most of the thing traveller asked for. Room is good and big. comes with fully function kitchen . A little difficult to locate since I arrived late at night. Hotel is part of a huge shopping Mall. I walked around the mall during the day almost empty but it alive on weekend. Bad point is the location. No train station and taxi. need frontdesk to help call for taxi booking. The room price included only one breakfast which I think I would prefer doing without with a cheaper room rate. Breakfast per pax about USD10 I think
Linda.Zhouからの返信 (投稿日 : 2017 年 4 月 1 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area.sometimes it's difficult to call taxi at the rush hour,but we can call the taxi for you . We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Saubere, große Hotelzimmer
Sehr hilfreiches und aufmerksames Personal, wir wurden sogar vom Hotel zu unserem Kunden gefahren, weil wir kein Taxi bekommen haben. Sehr guter Kaffee zum Frühstück. Sehr gutes Italienisches Restaurant nebenan. Absolut empfehlenswert!
123からの返信 (投稿日 : 2017 年 4 月 1 日)
Sehr hilfreiches und aufmerksames Personal, wir wurden sogar vom Hotel zu unserem Kunden gefahren, weil wir kein Taxi bekommen haben. Sehr guter Kaffee zum Frühstück. Sehr gutes Italienisches Restaurant nebenan. Absolut empfehlenswert!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel and location
Stayed 3/12-3/15. Situated in a large shopping center the hotel is one of the grouped buildings. Access to food, transportation and sites. Hotels are large and cleanly. Feels like a studio apartment. Front desk staff went the extra mile to help out a American visiting. (Joy and ladon at front desk)
Linda Zhouからの返信 (投稿日 : 2017 年 4 月 3 日)
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
適合商務及家庭旅遊的時尚公寓
酒店整潔、簡單、時尚、房間足夠採光,地點方便,旁邊有大型商場,不同風格餐廳,價格合理,值得一提,保安很好,附近也沒有品流複雜的問題!
General Managerからの返信 (投稿日 : 2017 年 1 月 5 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。感谢您对我们的长期支持与信任。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临,祝您新年快乐,生活愉快。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Close to Mall, clean and comfortable
Stay at this hotel multiple times. Very clean and comfortable. Like that it is in the same property as one of the biggest mall in Hangzhou.
General Managerからの返信 (投稿日 : 2017 年 1 月 5 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou .Thank you for your long-term support and trust in our property.We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

Kit Ling

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
前台服務員很主動提供服務
General Managerからの返信 (投稿日 : 2016 年 11 月 30 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的夸奖是对我们服务团队的鼓励,我们对此深感欣慰。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
General Managerからの返信 (投稿日 : 2016 年 11 月 30 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

TIEN HO、nice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
superb
nth to complain
General Managerからの返信 (投稿日 : 2016 年 11 月 30 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

MAGGIE

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
地點不錯,旁邊是大型商場,逛街吃飯都方便!但原停車入囗封了,車子停泊有點小不便!房間舒適,對出差的人會是不錯選擇! 清潔工有點小懶,不是每天拖掃洗手間的地!其他沒什麼好挑剔的!
General Managerからの返信 (投稿日 : 2016 年 11 月 30 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。对于您提到服务员在打扫房间的细节问题,我们也非常重视,我们酒店相关部门将加强房间的卫生及细节方面的工作。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临,祝您生活愉快。

10/10 (非常に良い)

Yawei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient and clean hotel with spacious room
I like the spacious room and the little kitchen
General Managerからの返信 (投稿日 : 2016 年 11 月 3 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service . We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good, above average
Pleasant stay, rooms were big and the decor was nice as well
Linda Zhouからの返信 (投稿日 : 2016 年 11 月 2 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Yun Chen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
舒適乾淨便利的酒店
房間大 格局舒適 床舒適
General Managerからの返信 (投稿日 : 2016 年 11 月 2 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 (非常に良い)

Shuang、香港

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
房间不错,位置稍远
新酒店,稍有装修的味道,房间布置不错,很大,因为新装修所以也很舒适。床稍小。就是位置在西北区,适合于想游玩西溪湿地的朋友,离西湖就稍远了。
General Managerからの返信 (投稿日 : 2016 年 9 月 22 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓。我们公寓虽然很新,但是已经运营了2年,装修气味是很少的,可能您这次入住的是刚做过日常维修的客房,如您下次入住有遇到这样的问题可以及时反馈给我们,我们会马上进行处理。我们酒店是位于杭州城西的核心地段银泰城内,离杭州西湖25分钟车程,离京杭大运河及西溪湿地,杭州植物园都比较近,居家旅行的最佳选择。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 (良い)

Angela、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Spacious and roomy service apartment
Very comfortable, spacious and had a separate living area.
General Managerからの返信 (投稿日 : 2016 年 9 月 9 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

HK visitor、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, staff very helpful although English is limited
Linda.ZHOUからの返信 (投稿日 : 2016 年 5 月 18 日)
Dear guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel location. We highly appreciate your comprehension for staff English issue. At the same time, we will focus on this issue continually and enhance staff English training. Look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and great but inconvenient location
The hotel was great and clean, but it was too far from everything. Staff could be friendlier.
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel room and its cleanness. Regarding the hotel location, we are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area in the City. As option, we would like to recommend you the city subway which crosses most of sight spots but no worry to meet traffic mass. We also noticed your comments regarding staff attitude, please trust us that we do look upon the guest service very much. Next time, please do not hesitate to indicate to our Guest Service Manager if you feel uncomfortable during the stay. At the same time, we will focus on this issue continually and enhance staff service consciousness and friendly. Look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Frank、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
An Excellent Hotel
The location is good because it is very near the MTR station and the room and it's services are very good. I will recommend to my friends.
123からの返信 (投稿日 : 2016 年 6 月 25 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

Jofei、Taiwan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location
Good location in the shopping center building. Many famous restaurants to choice. No local bus stop nearby, but easy to call taxi to famous sightseeing area. Good choice if you are in business trip, but a little away from famous sightseeing area, not too convenient to go if you want to select local bus/bicycle.
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area. For those areas not nearby, we would like to recommend you traffic tool of subway as well because it is more convenient and faster, and no traffic mass issue. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Monica、Miami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Hotel
This was a business trip but the hotel was very conveniently located to the city.
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Jiaming、杭州

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
definitely choose here next time
AMAZING EXPERIENCE
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

Bo、Singapore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and clean hotel room but poor breakfast.
Overall it was a nice stay and the helpful counter staff upgraded the room for us after we complained. However there were some issues about the information provided by Hotel.com. Firstly, not every room has deep-soaking bathtub, the description about the room should be specific. Secondly, the hotel only provided one person breakfast and we had to pay 60 RMB for another person, which was not indicated. Last but not least, it was not easy to get taxi in Hangzhou, luckily the counter staff called taxi for us.
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Write your comment.Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou .We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are sorry for bathtub issue and number of free breakfast issue you mentioned. In our property website, we did mention number of free breakfast based on different room type and mentioned there is shower or bathtub in the room. Thank you for pointing out this to us and we will contact Hotels.com to revise some conflict information. Meanwhile we are happy to have met your other expectations in service and quality standards. Look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

MEI CHUN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

Steven

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

Ching

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 (良い)

KIHONG、경기도 용인, 대한민국

良かった点 : 客室の快適度
가장좋은건 편의점이 호텔 바로 옆에 있다는거.. 물론 많지는 않지만 한국제품들이 좀 있었습니다. 위치는 좋았지만, 택시가 호텔앞까지 바래다 주지 않고, 큰쇼핑몰 앞에 내려다주었습니다. 처음엔 좀 당황했습니다. 건물이 새거라 객실은 깔끔 하고 좋았지만, 물청소를 하지 않는지 지난번 손님이 엎지른 물자국이 남아있어서 좀 아쉬웠습니다. 호텔 프론트는 제한적으로 영어사용을 하였습니다. 모든 직원이 영어를 할 수 있는 것은 아니었습니다.
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel location and room cleanness. We highly appreciate your comprehension for staff English issue. At the same time, we will focus on this issue continually and enhance staff English training.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
123からの返信 (投稿日 : 2016 年 7 月 16 日)
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 (非常に良い)

Ng

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
123からの返信 (投稿日 : 2015 年 10 月 24 日)
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并给予好评。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。