Exterior

Reviews of Best Western Plus Burlington Inn & Suites

2.5 out of 5
Best Western Plus Burlington Inn & Suites
2412 Queensway Drive, Burlington, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1008 reviews" "
Rating 8 - Good. 341 out of 1008 reviews" "
Rating 6 - Okay. 78 out of 1008 reviews" "
Rating 4 - Poor. 24 out of 1008 reviews" "
Rating 2 - Terrible. 25 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff easy check in and out.
Stayed 1 night in May 2024
Response from Front Desk on May 26, 2024
Hello Jana,We are so glad that our staff made such a wonderful impression upon you. They are incredible at what they do.Hope we see you again soon!Thanks,

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was suitable and comfortable. We thought the staff were busy vacuuming in the hallway a little too early as we had just arrived in the wee hours of the morning. The exercise room was good. The breakfast was great
Stayed 2 nights in May 2024
Response from Front Desk on May 26, 2024
Hello Douglas,We are glad you enjoyed the room and that it was comfortable. We will be reminding housekeeping that vacuuming has to be done after a specific time in the morning. We are thrilled that you enjoyed breakfast!Hope we see you again soon!Thanks,

6/10 Okay

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
First the good. It has a good location for connecting to the surrounding areas; the check in was a breeze. The bed was reasonably comfy. The not so good. They don’t provide daily housekeeping unless you are there multi days and then they require 24 hours notice. The bathrooms have been recently renovated but there is no place to put shampoo or soap in the large walk in shower, which is a bit strange. You have to leave on toilet or travel to the sink area to fetch. Also, avoid the rooms on the first floor near the kitchen area as they prop the door open while they prepare breakfast resulting in mixed cooking smells wafting in your room at 5:30 AM. We were in #101 and it was not a nice experience.
Stayed 4 nights in May 2024
Response from Front Desk on May 26, 2024
Hello George.So glad you enjoyed the location and that our staff made check in so easy. We are glad you got one of the recently renovated rooms and using your feedback I will ensure that we will be getting a ledge so it is convenient for all our guests to say. I'm surprised you didn't enjoy the smells coming from the kitchen. Most of our guests look waking up to cooking eggs and bacon. See you again next time!Thanks,

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk on May 26, 2024
Hello Maria, We appreciate the time you took to create your review and we hope we see you again soon!Thanks,

10/10 Excellent

Bruce

Stayed 1 night in May 2024
Response from Front Desk on May 25, 2024
Hello Bruce,We appreciate your incredible review and the time you took to make it.We do hope you will come back again soon!Thanks,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right next to a freeway.
Stayed 2 nights in May 2024
Response from Front Desk on May 25, 2024
Hello David,You are correct, we are right next to the highway so it is super easy to find us.We hope you stay with us again soon!Thanks,

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money!
Stayed 2 nights in May 2024
Response from Front Desk on May 22, 2024
Hello Dorothy,We can't say enough how much we appreciate your review.Thank you for taking the time and we hope we see you again soon!

10/10 Excellent

Madalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 1 night in May 2024
Response from Front Desk on May 22, 2024
Hello Madalla,We can't say enough how much we appreciate your review.Thank you for taking the time and we hope we see you again soon!

10/10 Excellent

Brett

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and the breakfast was great!
Stayed 3 nights in May 2024
Response from Front Desk on May 22, 2024
Hello Brett,We pride ourselves on our cleanliness and are glad you noticed! Breakfast is such a labour of love for our staff and we're thrilled you thought it was great.See you again next time!Thanks,

8/10 Good

Les

Clean. Efficient Check in and out. Decent breakfast in a bright clean breakfast room.
Stayed 1 night in May 2024
Response from Front Desk on May 22, 2024
Hello Les,We are so glad we made such a wonderful impression upon you during your stay. Hope we see you again soon!Thanks,

10/10 Excellent

Lucila

Very clean and spacious room.satisfying breakfast too.
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Hello Lucila,We are so very glad you enjoyed your stay with us. I know when I started I also thought the rooms were very spacious. I'm glad our housekeeping staff made such a wonderful impression upon you.Hope we see you again soon!Thanks,

8/10 Good

Debora

Traveled with family and small children
Liked: Staff & service, amenities
The building needs some good cleaning. Elevator tracks full of dirt and grit. Also pull out couch not very good legs let go and the mattress slipped down so far
Stayed 1 night in May 2024
Response from Front Desk on May 6, 2024
Hello Debora,We appreciate the heads up, I will be setting housekeeping on those tasks immediately. I am glad to see that overall you did enjoy your stay with us. Please come again soon!Thanks,

8/10 Good

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent enough.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 6, 2024
Hello Kayla,We appreciate your incredible review, we hope you come and see us again soon!Thanks,

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 6, 2024
Hello Kendall,We appreciate your incredible review, we hope you come and see us again soon!Thanks,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Hello Susan,We appreciate your incredible review, we hope you come and see us again soon!Thanks,

6/10 Okay

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I don't know how to review this experience. The place was fine, the staff were nice BUT my son's bike was stolen from the bike rack in front of the hotel only hours after we arrived. That's pretty negative although I'm not sure how much blame the hotel bears. It was locked.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 6, 2024
Hello Kari,We are so sorry to hear of the misfortune you experienced while at our hotel. We do appreciate your understanding that we can't control everyone who comes near the hotel. We are glad you enjoyed your stay and the staff made such a wonderful impression upon you.We do hope you will give us another chance to impress you again in the future.Thank you,

8/10 Good

Hari, Burlington

Stayed 2 nights in Apr 2024
Response from Front Desk on May 22, 2024
Hello Hari,We can't say enough how much we appreciate your review.Thank you for taking the time and we hope we see you again soon!

8/10 Good

KIMBERLY

Stayed 1 night in Apr 2024
Response from Front Desk on May 18, 2024
Hello Kimberly,We are so appreciative of your wonderful review! Thrilled to see you enjoyed your time with us.Come back again soon!Thanks,

10/10 Excellent

Peter, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Hello Peter,We appreciate your wonderful reservation and we hope you come back again soon!Thank you,

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Staff, especially the late afternoon and evening staff were very cordial and helpful.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 29, 2024
Hello Mark,We are so glad that our staff made such a excellent impression upon you. Its really my favourite part about the hotel. Everyone is so helpful and cheerful it's wonderful to come into work.Hope we see you again soon!Thanks,

8/10 Good

John Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean unit, good service. Recommended.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Hello Mr. Patton,We appreciate your wonderful review and thank you for recommending us to others.We hope we see you again soon!Thank you,

6/10 Okay

Hillary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Hello Hillary,We want to thank you for your review, we do hope you will come and visit us again soon!Thanks,

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Hello Kelly,We appreciate your incredible review, we hope you will come and see us again soon!Thanks,

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice.pool was great hottub was nice and hot. Breakfast was very good.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 23, 2024
Hello Rhonda,We are really glad to hear that you enjoyed complimentary breakfast and all of our amenities. We do hope you will come and see us again soon!Thanks,

6/10 Okay

Catherine

We stayed Wed to Monday morning. Our room (226) had a handicapped shower. There was mold or what looks like mold at the corners on the floor. We did not use the shower until Saturday. However there was a constant wet spot around the drain. It was only after a few days did we see water dripping from one of the shower heads...it may be traveling down from the upper floor. There were 3 hockey teams of young people in the building and they had rented out 20 rooms. Knowing that we were there for 5 nights the desk should have put us on the top floor at the end of the building to minimize the noise quality generated by these kids. ON Friday night 12 young men, all about 16 yrs old, standing outside our door were talking to their friend in the room across ours,...I had to ask them to take the party elsewhere. They were seeing to their friend who had broken his collarbone and they were singing happy birthday.....at 22:45 these boys finally left just after 23:00 hrs, but I had to pull my "respect your elders" speech before they would all together leave. There was a little bit of attitude there. I did not see any parents around. When we left Monday morning, the front desk said all they can do is inform the parents, about any behavior.....we did not complain BUT I WOULD recommend that parents be told each visit to supervise more closely as not to disturb other paying clients.
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Hello Ms. Worth,We appreciate your candor and will be sending our maintenance department to 226 for re-caulking our shower. We do occasionally have teams within our hotel. I can tell you that each team room signs a waiver when they enter regarding behaviour and quiet hours. I'm so sorry that they kept you awake. In the future please contact front desk regarding any noise issues. Our desk is manned 24 hours and our highly capable staff are always available to help with any issues.We do hope you will give us another chance to impress you in the future.Thank you,

8/10 Good

Peggy

Liked: Property conditions & facilities
Check in was slow. Overall, was great property.!!
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
Hello Ms. Mcgregor,We are glad to see that you enjoyed your stay. We appreciate the kind words regarding our property.We apologize for the slow check in service. Harmony is one of our newest members of staff and she is still working on her skills.We hope we see you again soon!Thanks,

8/10 Good

Cheryl

Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Hello Cheryl,We appreciate your incredible review, we hope you come and see us again soon!Thanks,

2/10 Terrible

Wendy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Said it was non smoking and it smelled of smoke and it was concentrated in the bathroom. Had to keep the window open. Terrible smell for a non smoker
Stayed 5 nights in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Wendy,We are so sorry, we are a non-smoking hotel. You stayed with us for several nights and I do wish you had brought this to the attention of front desk. We would have gotten you a more appropriate room. I have since taken down the room number and we will be setting it out of service so we can get it cleared out.Thank you for bringing it to our attention.We do hope you will give us another chance to impress you in the future.Thank you,

8/10 Good

melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very pleasant and fast
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Melody,We are so glad to hear that you enjoyed your stay! Our staff are my absolute favourite part of our hotel. They all go above and beyond.Hope we see you again soon!Thanks,

8/10 Good

Seung Hwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Seung,We are so glad to see you enjoyed your stay, we hope we see you again soon!Thanks,

8/10 Good

zain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay at the western plus. The staff was very nice and friendly. The room was clean and comfortable. The pool was clean and warm. The breakfast was very nice as well lot of breakfast items such as bread, mini croissants, bagel, eggs, sausage, home fried potatoes, Greek yogurt, and I really like the idea of making your own waffle. Overall for a 2 star hotel. I would rate it as 8.5 / 10. Until next time western plus!!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Hello Zain,We can't thank you enough for your incredible review! Our staff are really the most amazing part of the hotel. But we are happy to provide breakfast with a plethora of options and the pool for relaxing.We hope we see you again soon!Thanks,

8/10 Good

Wendy

Business traveler
Liked: Cleanliness, property conditions & facilities
It was close to where I had to work
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 10, 2024
Hello Wendy,We are so glad to hear you enjoyed your stay, it's always nice when it's conveniently located.Hope we see you again soon!Thanks,

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 10, 2024
Hello Dennis,Thank you for your incredible review, we appreciate you taking the time to let us know.We hope we see you again soon!Thanks,

8/10 Good

Subramanian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. There was squeaking noise in bathroom fan which can be repaired.
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 3, 2024
Hello Subramanian,We appreciate your wonderful review. We will also get maintenance to take a look at the bathroom fan right away. Thank you for making us aware.We hope we see you again soon!Thanks,

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a no slip shower mat
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Jeff,We appreciate your review and are so glad you enjoyed your stay with us. We are getting renovated in the new year and will be adding shower mats!We hope you stay with us again soon!Thanks,

8/10 Good

Kendra, Kapuskasing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet when I stayed. Easy access to 403
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Kendra,We are thrilled you enjoyed your stay with us! We pride ourselves on being a quiet hotel even though with the easy access to the highway.We do hope you will stay with us again soon!Thanks,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great service, great price!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Hello Victor,We so appreciate your review, thank you for taking the time. We are proud of our great services and great prices!We do hope you will stay with us again soon!Thanks,

4/10 Poor

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was a very noisy team of girls that were so loud we were unable to use the pool area then kept us awake at night. Staff were not effective in responding to noise issue. I was there the night before a running race and this contributed to very poor race day. Also breakfast area is NOT safe for food allergies. Foods are allowed to mix haphazardly.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Ms. Layton,We apologize for the issues you incurred during your stay. We appreciate you letting us know we will be retraining staff on techniques to keep noise down so all the guests can enjoy a good nights sleep. We do hope you will give us another opportunity to impress you in the future.Thank you,

6/10 Okay

murray

Traveled with family
Hotel is old and plain jane type
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Mr. Murray,I have good news, we are getting renovated this year. We are very excited to begin so our guests can have a more unique experience when staying with us.Thank you,

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable beds, clean and friendly staff
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Kim,We are so glad to see you enjoyed your stay with us. We are always hearing wonderful things about our beds. Our staff are what we are really know for and we are so proud of them and all the effort they put in to put our guests at ease.Thanks,

8/10 Good

Shelley

I liked the facilities and the staff and would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 25, 2024
Hello Shelley,We are so glad that you enjoy our hotel and that you would love to stay with us again. We would love to see you back!Thanks,

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, bed comfortable, staff friendly, it was a pleasant stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Hi Patricia,We are so very glad to hear that you enjoyed your stay with us. Our staff are the reason we have so many people coming back again and again!Hope we see you soon.Thanks,

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Front Desk on Mar 22, 2024
Hello Andrea,We appreciate your wonderful review and hope that you come and stay with us again soon!Thanks,

8/10 Good

JAYDEN

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Hello Jayden,Thank you for your incredible review, we appreciate you taking the time to let us know.We hope we see you again soon!Thanks,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very clean / and close to many restaurants.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 18, 2024
Hi Elaine,We are so glad that you enjoyed your stay so much with us. We are extremely proud of our housekeeping staff and how they keep everything tidy.We hope you come back again soon!Thanks,

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and having the mini fridge and microwave was very convenient. Breakfast was amazing. The tub pooled a bit down the center and didn’t drain - only thing that was a “miss”.
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Hi Cameron,We really appreciate your review. We are happy to have all our amenities and I am a huge fan of staying at a hotel with breakfast, so glad we could impress you. I also appreciate you letting us know about the tub, I have taken your room down and am sending maintenance to make sure we don't have that issue again. Please always let our staff know if they can do anything to make your stay that much better.Hope we see you again soon!Thanks,

8/10 Good

amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, safe, but outdated. The beds are not bad but the walls you can hear everything
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
Hello Amber,We want to thank you so much for your review. We are extremely proud of our housekeeping staff and all they do to keep the whole hotel clean.We hope we see you again soon!Thanks,

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Hello Robert,What an incredible review, we appreciate you taking the time to provide it.We hope you stay with us again soon!Thanks,

4/10 Poor

Joan Ebanehita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed on the ground floor. Bathroom reminded me of my birthing suit at the hospital. Clean, functional but outdated.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 11, 2024
Hello Ms. Ebanehita,We are sorry to see you didn't enjoy your stay with us. We are getting renovated this year and will look forward to a more updated look.Thank you for your review.