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Steen's Hotel

Escape to this tranquil retreat where you can unwind by the garden or grab a quick bite at the snack bar.

Choose dates to view prices

In the heart of Hamburg City Center, Steen's Hotel offers a haven of comfort with its lush garden and relaxing terrace. Unwind in the snack bar/deli or stay connected with in-room WiFi. Previous guests have praised the hotel's overall condition, making it an excellent choice for those seeking a hassle-free stay.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Parking available
  • Room service
  • Housekeeping
The current price is ￥10,217
￥10,932 total
includes taxes & fees
May 25 - May 26

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Policies

Check-in

Check-in start time: 1 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:30 PM
Front desk staffed during limited hours
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Steen's Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Steen's Hotel?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Steen's Hotel on May 25, 2026 start from ￥10,217, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 35 per day. Limited spots are available.

What time is check-in at Steen's Hotel?

Check-in start time: 1 PM; Check-in end time: midnight.

What time is check-out at Steen's Hotel?

Check-out is at 11 AM.

Where is Steen's Hotel located?

Located in Hamburg City Center, this hotel is 0.2 mi (0.3 km) from Hamburger Kunsthalle and 1.4 mi (2.2 km) from Miniatur Wunderland. Alster Lakes and Inner Alster Lake are also within 10 minutes. Hamburg (ZMB-Hamburg Central Train Station) is only a 5-minute walk and North Central U-Bahn is 6 minutes.

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Reviews

Reviews

7.2

Good

7.4

Cleanliness

8.6

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 84 out of 447 reviews
Rating 8 - Good. 175 out of 447 reviews
Rating 6 - Okay. 120 out of 447 reviews
Rating 4 - Poor. 42 out of 447 reviews
Rating 2 - Terrible. 26 out of 447 reviews

Reviews

Verified

6/10 Okay

Robert

Disliked: Staff & service, amenities
Great location to central station and attractions. No tea or coffee facilities in room Room not cleaned for duration of stay. Hotel completely unmanned. No staff present once during stay.
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Janet Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Central station and close to restaurants. Very convenient to get tour buses.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again! Easy access, Convenient location
Stayed 1 night in Jun 2025
Verified

8/10 Good

Rene' Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly good given the rating and price. The beds were comfortable, the room was clean, check-in was easy, and it was conveniently close to the train station.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, room comfort

Good value and close to train station

90s decor but clean and comfy and a big room for 3 of us. Let us leave baggage all day which was a real bonus. Very close to train station. Would use again.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Liviu Constantin

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a very very old hotel. It needs badly a renovation. On the other side it was clean. Very near to the train station.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable and spacious room really close to the station, nearny St Georg where there are loads of lovely restaurants and cafes. 15 min walk from the Rathaus so loads to see on the doorstep. The hotel was clean but we didn't see any staff whilst we were there, so had the same issue as others with check in, but fortunately we didn't have to wait too long for an answer on the phone when we called to check in at the door. We'd have preferred to see someone at reception simply because we had a broken light bulb that never got fixed, though we did send a few emails. Overall, good value for money but do be prepared for a little momentary anxiousness on arrival when no one answers the doorbell
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Talita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The whole time we were there we never saw anyone, except the cleaning lady on the last day while we were leaving… when we checked in we had to talk ti someone in the intercom, that told us the combination to a key box that had our hotel entrance key and room key. It was a self-service hotel? Other than that the room was nice, clean, comfortable, but it was just strange to never see any employees…
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Cheap for a reason

Fine if all you need is a cheap bed. Handy location for the Hauptbahnhof and city centre, but the bare minimum. No reception staff - you have to call a number to get a code for the lockbox at the door. Good luck with the dial code dialling from a non-German phone (+39 and leave out the first 0). Stairs only, no lift. No kettle/breakfast. Don't think I'll go back
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Rune

Liked: Cleanliness, room comfort

extremely central hotel in quiet street.good value

I got a bad start by checkin at 3 pm, hoteldoor was closed and dark inside. I called a couple of numbers that were listed in the door, got answer and help with the second one. A woman came and locked me in, gave me the Key to the front door and room no 9 in fourth floor. understood hardly any english or Herman. But - From then everything was perfect to me. I will not comment the carpets though :-) Room with ok size, good bed, tv, Window to open, big fan/cooler that I did not try, clean bathroom, shower with warm water. everything functioned, and for the price I paid extremely good value. 5 minutes to Hamburg hbf in quiet street (if the neighbour across the street do not start to trim the hedge early in the morningen..) Recomnend it for guests not allergic to stained carpets
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Vo-Hoang-Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY friendly and helpful staff. Would come again.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Bailey

Disliked: Staff & service, amenities
this place is not a hotel. the room didn’t have a bathroom there was one toilet in the basement. the reception is never on duty besides 1hr per day. once we got them to show up and let us in they left right away. many guests showed up later in the day and we were the only people at the entire establishment and had to tell them reception had already left for the day. this was at 2pm. they left us the keys to the entire place and just went home after they told us we had to come for check in at 2:15pm or they would not be there.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tomas Westh

Liked: Amenities
Ok
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael E

Liked: Cleanliness, staff & service
Close to the Train, thus a lot of transients. Don’t think the place has changed since the Beatles stayed there in ‘59.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

Ted

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to downtown and convenient for walking. Check in was difficult and ultimately got assistance from another guest as the front desk advertised as being open until 2200hr but it was not.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Sage

Disliked: Staff & service, property conditions & facilities
Place was OK, the fan in the room wasn’t working, lots of stairs with a weird smell Carpets were dirty But very closely conveniently located to train station
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
There is no one working at this hotel, there was no one when i arrived and no one when i left in the morning. When you arrive you need to call a local phone number, the issue is when you have an e-sim (data only) you can't make local calls, i had to chat online with hotels.com and have them contact the hotel as i waited in my car. Never understood the parking instructions so i left it in the street.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really dirty place. Bathroom sink was stuffed. Reception could’t speak English, what a joke.
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Christoph

Liked: Cleanliness
Matress was too soft.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Michael

Disliked: Staff & service, amenities
We never met any from the staff - not a single soul. Reception area was locked during our entire stay. way to access was to call a number to get the code to the keybox.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Gerd

Disliked: Property conditions & facilities
Never more
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

SERGIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There NO PERSONAL IN RECEPTION at anytime, in the page OF EXPEDIA say reception fron 8.00 till 22,30. And also we didnot have cel signal in germany or internet, IT WAS TERRIBLE
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Nicole

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
There is no registration person on-site, you must call a number to retrieve acode to access your key. The room was up 2 flights, with no elevator. The room was spacious, but the issue was the black moldgrowi g in the bathroom. It wasin numerous places on the walls and that was certainly a concern. We stayed 1 night then departed, agai , no one at registration.
Stayed 1 night in May 2025
Verified

2/10 Terrible

lars

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was moved to another hotel, because of water leakage at the Steens Hotel. The new hotel was Hotell City inn, at Hammer deich. This hotel was missing breakfast possibilities, the room was almos at the parkin lot. missing toilett and shower at the room. Missing chair. Missing light for bedside reading. Missing TV. The room was marked "Crew changing room". The toilett/shower down the corridor: The sink was blocked. And the hotell was placed without any communication to the centre of Hamburg.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

It is very close to Hauptbahnhof, however a bit old and outdated, does not qualify to be rated 3 star or even 2 star. There is no elevator, carpets are stained and loose, bathroom has dirty caulking that is peeling off. And Wi-Fi is unsecured and compromised, my iPhone warned that there may be a monitoring and recording device on network, impersonating websites and stealing data. I couldn’t access internet.
Stayed 1 night in Sep 2022