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"Quick to check in, very welcoming and near to the station . "

"very friendly staff made us feel truly welcome. It was very lovely"

"Staff with pride in their role and enjoyable to chat with! Thank you Alex and Rochelle and the team."

"Love the place,very friendly"

"Hotel is terrific with a lovely diversity of staff from a host of nations. Friendly and helpful. Food was lovely and the spa facilities were great too. Parking is very expensive so beware! Pre book and discount where you can!"

"Stayed for 1 night in a junior suite with our 2 teenage daughters, plenty room seperated by a slight partion wall for a bit of privacy, nice clean and comfortable."

"This was a single room for one person, it was very clean and comfortable. Staff were very helpful when I asked for advice. I particularly liked night time security at the hotel. As a single women I did feel safe. So all truly appreciated thank you. "

"staff were brilliant overall a comfortable stay the TV options were lacking "

"Always loved The Mal for its quirkiness, 17yo daughter was impressed. Cool decor, DJ in the bar, comfy rooms with air con. Only quibble is there was only 1 very flat pillow per bed, daughter nabbed the spare, i could have done with another and Im sure they would have provided but we were tired and i cluldnt be bothered to ask! Some better quality pillows wouldn't go amiss. Bedside tables a little tired looking and a spot behind the bathroom door had not been cleaned. "