2/10 (非常に不満)
Jacqueline
2025 年 9 月 10 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディショ ンと設備
We tried to check in to this property and no one was there. We waited 20 minutes for him to arrive. He was very friendly and pleasant. But no lights were turned on making this a dark and cold feeling 'welcoming' experience. We were shown our way to our room up the dark staircase (again, no lights). It was outdated (I realize this is an old hotel...this was outdated in a tired way). The place smelled stale. We decided not to stay here despite having booked two nights there. We had not even brought our luggage in. We had not spent more than 2 min in the room. John had already left the property thereby not allowing us to talk about cancelling directly. We were the only ones in the building. It felt isolated and remote.
We called and spoke with him and he understood. We talked with them again the next day asking if we could get any refund on our two night stay. They said they would talk and see what they thought was fair. We did not get any refund so I guess they thought zero was fair. We understand given that we booked through Expedia and were beyond the cancellation timeframe. But we paid for 2 nights in a place we were in for 10 minutes.
Regarding the area, be aware that this area/town is very remote. And quiet except for the noisy bugs (cicadas?).
We travel globally. The fact that we wouldn't spend a night here even though we prepaid says a lot. That being said, I believe the owners to be friendly people.
Jacqueline
2025 年 9 月に 2 泊滞在