Av. Constitucion, Plaza del Sol, Frente al Mall del Sol, Guayaquil, Guayas
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Santiago Galárraga - General Manager on May 8, 2024
Dear Mr. Pierce, Receive a warm greeting from Sheraton Guayaquil Team. Thank you for taking the time to rate your recent stay with us. We are glad to have met your expectations. It will always be a pleasure to have you back. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on May 8, 2024
Dear Mrs. Matute,Receive a cordial greeting from the Sheraton Guayaquil team, thank you for sharing your comments with us, we are glad to have met your expectations during your recent stay with us.We can not wait to have you back. Best Regards, Santiago Galárraga C. Gerenal ManagerSheraton Guayaquil Hotel.
Response from Santiago Galárraga - General Manager on May 8, 2024
Dear Mr. De Gregorio, Receive a warm greeting from Sheraton Guayaquil Hotel. We are concerned about your rating regarding your stay with us and we regret not having met your expectations.We hope you can visit us on a second occasion so that we can provide you with the excellent service you deserve.Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
I will definitely be stayed here again. The staff especially were wonderful. They speak better English than me with Spanish plus they wrre so helpful.
The shopping mall next door is a big bonus.
Donna
Stayed 1 night in Mar 2024
Response from Santiago Galárraga - General Manager on Apr 9, 2024
Dear Mrs. Hansen, Receive a warm greeting from Sheraton Guayaquil Team. We are grateful from your comments, since it inspire us to keep working hard in order to give the best service to our guest. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel.
Response from Santiago Galárraga - Gerente General on Apr 9, 2024
Dear Mrs Groves, Receive a warm greeting from Sheraton Guayaquil Family. Thank you for taking the time to share your comments with us. It was a pleasure to have you on our property, we hope you can come back soon. Best Regards, Santiago Galarraga C. General Manager Sheraton Guayaquil Hotel
Long layover between flights. This hotel offered late checkout of 4 PM and shuttle to airport which worked well for our late night flight. Nice shopping mall across the street which offered something to kill the time while we waited.
Lois
Stayed 1 night in Feb 2024
Response from Santiago Galárraga - General Manager on Feb 29, 2024
Dear guest, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your experience with us. We are glad that your stay was as expected and hope you can come back soon. Best Regards, Santiago Galarraga C. General ManagerSheraton Guayaquil Hotel
The rooms were clean and the hotel was beautiful. It had great amenities and the shopping mall being in walking distance was a plus.
Guisela
Stayed 2 nights in Feb 2024
Response from Santiago Galárraga - General Manager on Feb 23, 2024
Dear Mrs. Machase, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your comments with us. It is a great pleasure to know that we have met your expectations. We hope you can come back soon. Best Regards, Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Feb 21, 2024
Dear Mrs. Intriago, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for sharing your comments with us, it make us happy to know that our dear guests enjoy their stay. We can wait to have you back. Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel.
10/10 Excellent
MILLER A
Feb 4, 2024
Liked: Property conditions & facilities
Everything else was excellent
MILLER A
Stayed 1 night in Feb 2024
Response from Santiago Galárraga - General Manager on Feb 4, 2024
Dear Guest, It is a pleasure to greeting you from Sheraton Guayaquil team. We are glad to know that you enjoyed your recent stay with us. We hope you can come back soon. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Clean and comfortable. Airport transfer easy and quick. Contacted hotel a few days before arrival with our flight info and their transport was waiting for us!
Kyle
Stayed 1 night in Jan 2024
Response from Santiago Galárraga - General Manager on Feb 2, 2024
Dear Mrs. Solomon, It is a pleasure to greeting you from Sheraton Guayaquil Hotel. Thank you for sharing your comments and experience with us. We are glad to know that your expectations were met and we hope you can come back soon. Best Regards, Santiago Galárraga C. General ManagerSheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Feb 2, 2024
Dear Mr. Petersen, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your comments with us. It will always be a pleasure to have in our property. Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Feb 2, 2024
Dear Mr. Andrew, Receive a cordial greeting from the Sheraton Guayaquil Hotel. We appreciate you sharing your experience with us, we are happy to know that we met your expectations on your recent stay.We hope to have you back soon. Best Regards, Santiago Galarraga C. General Manager Sheraton Guayaquil Hotel
10/10 Excellent
Jaime
Jan 27, 2024
Jaime
Stayed 1 night in Jan 2024
Response from Santiago Galárraga - General Manager on Apr 9, 2024
Dear Mr. Orellana, Receive a warm greeting from Sheraton Guayaquil Hotel. We thank you for taking the time to rate our service. It was a pleasure to have you. Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Jan 17, 2024
Dear Mr. William, Receive a warm greeting from Sheraton Guayaquil Hotel. We thank you for taking the time to rate our service. We hope you can come back any time soon. Best Regards, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Best hotel staff around. I had very pleasant interactions with bellman and reception staff. Super stay.
Charles
Stayed 1 night in Dec 2023
Response from Santiago Galárraga - General Manager on Jan 4, 2024
Dear Mr. Charles, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your experience with us. It was a pleasure to have you on our property. We hope you can come back soon. Sincerely, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
10/10 Excellent
Carlos, Jamaica Estates
Dec 13, 2023
Liked: Cleanliness, staff & service, amenities
Very friendly staff
they remembered me from prior stays...
Carlos
Stayed 1 night in Dec 2023
Response from Santiago Galárraga - General Manager on Dec 26, 2023
Dear Mr. Molina, Receive a warm greeting from Sheraton Guayaquil Family.We are glad we have met your expectations, it make feel that we are doing our job well. We hope you keep coming back. Best Regards, Santiago Galarraga General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - Gerente General on Dec 26, 2023
Estimado Señor Vega, Reciba un cordial saludo de parte de Hotel Sheraton Guayaquil. Para nosotros es un placer poder conocer como le fue en nuestras instalaciones. Nos alegra saber que cumplimos con sus expectativas y esperamos con ansias su pronto regreso. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Response from Santiago Galárraga - Gerente General on Dec 26, 2023
Estimada Señora Villon, Reciba un cordial saludo de quienes conformamos Hotel Sheraton Guayaquil. Nos alegra conocer como estuvo su experiencia con nosotros y esperamos que nos pueda visitar pronto. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Response from Santiago Galárraga - General Manager on Dec 6, 2023
Dear Mr. Gray, Receive a warm greeting from Sheraton Guayaquil hotel. We are happy to receive your review and know that we have met your expectations. Best Regards,Santiago Galárraga C. Gerenal Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Dec 6, 2023
Dear Mrs. Bonk, Receive a warm greeting from Sheraton Guayaquil Hotel. We appreciate your comments, which help us to keep giving the best service we can. We can not wait to have you back. Saludos cordiales, Santiago Galárraga C. General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Dec 6, 2023
Dear Mr. Ulloa, We thank you for your comments. It makes us happy to know that we have met your expectations. We hope you can come back soon. Best Regards, Santiago Galárraga General ManagerSheraton Guayaquil Hotel
The hotel should be better. Large rooms...but not warm. Stark. Clean and comfortable. But just kind of cold and unfriendly. The front desk and staff are wonderful. Stark contrast to the feeling or vibe of the hotel.
Lawrence
Stayed 2 nights in Nov 2023
Response from Santiago Galárraga - General Manager on Dec 6, 2023
Dear Mr. Lawrence, Once again we apologies for not having met your expectation during your last stay with us. We assure you that we are working to improve the aspects that you indicate to us. Best Regards, Santiago Galárraga General ManagerSheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Nov 6, 2023
Dear Mrs. Peacock, Receive a warm greeting from Sheraton Guayaquil Hotel Team. Thank you very much for rating your stay with us. We hope she can come back again soon.Best regards, Santiago GalarragaGeneral Manager Sheraton Guayaquil Hotel
As safe as you can get near this area. Well protected with armed guards. Cross the bridge and you are on the largest shopping mall of the city.
Rodolfo
Stayed 3 nights in Oct 2023
Response from Santiago Galárraga - General Manager on Nov 6, 2023
Dear Mr. Lauterbach, Receive a warm greeting from Sheraton Guayaquil Hotel. We are very happy to know that your stay with us met your expectations. We hope you can come back soon. Best regards, Santiago Galarraga General Manager Sheraton Guayaquil Hotel
Quit, safe, close to airport, type of room, shuttle bus
Steve
Stayed 1 night in Oct 2023
Response from Santiago Galárraga - General Manager on Nov 6, 2023
Dear Mr. Thomas, Receive a warm greeting from Sheraton Guayaquil Hotel. We thank you for your comments, which are very important to know how our guests' experience was.We hope you can come back soon. Best regards, Santiago Galarraga Gerente General Hotel Sheraton Guayaquil
8/10 Good
Ufredo
Oct 22, 2023
Ufredo
Stayed 2 nights in Oct 2023
Response from Santiago Galárraga - Gerente General on Nov 5, 2023
Estimada Señora Ledesma, Reciba un cordial saludo de quienes conformamos Hotel Sheraton Guayaquil. Para nosotros es un verdadero gusto haberle podido recibir en esta su casa en la ciudad. Esperamos que la próxima vez que nos visite pueda ver que hemos mejorado. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Response from Santiago Galárraga - General Manager on Nov 1, 2023
Dear Mr. Thomas Simpson, Receive a warm greeting from Sheraton Guayaquil Hotel. We are very happy to know that you enjoyed your last stay with us. It will always be a pleasure to have you on our property, we really hope you can come back any time soon. Best regards, Santiago Galarraga General Manager Sheraton Guayaquil hotel
The rooms r great , staff very helpful, great to have airport shuttle , very happy to recommend this hotel and it's services
Steve
Stayed 1 night in Oct 2023
Response from Santiago Galárraga - General Manager on Oct 16, 2023
Dear Mr. Thomas, Receive a warm greeting from Sheraton Guayaquil Hotel. We thank you for your comments and for letting us know that we have met your expectations. We will be very happy to welcome you back to our facilities soon. Best regards, Santiago GalárragaGeneral Manager Sheraton Guayaquil Hotel
4/10 Poor
Willem
Business traveler, Traveled with partner
Sep 20, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room 905 has a water leak in the wall, has broken tile in the bathroom. Aircondition kicks on ever minute very loud ,that will not let you sleep.Not Sheraton worthy !!
Willem
Stayed 1 night in Sep 2023
Response from Santiago Galárraga - General Manager on Oct 3, 2023
Dear Mr. Verhagen, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience you had in our facilities, we assure you that this is not a reflection of the service we wish to provide to our dear guests. We have reviewed this room to give it thorough maintenance so that these situations do not occur again.We are very sorry for the inconvenience you had in our facilities, we assure you that this is not a reflection of the service we wish to provide to our dear guests. We have reviewed this room to give it thorough maintenance so that these situations do not occur again.We hope you can give us a second chance so you can see that we have improved.Kind regards,Santiago Galarraga General Manager Sheraton Guayaquil Hotel
8/10 Good
Josefina
Sep 18, 2023
Liked: Cleanliness, staff & service
Pool and facilities were closed.
Josefina
Stayed 2 nights in Sep 2023
Response from Santiago Galárraga - General Manager on Sep 19, 2023
Dear Mrs. Coloma, Receive a cordial greeting from those of us who make up Hotel Sheraton Guayaquil. It was a pleasure to have received you in our facilities, we regret that our pool has not been available due some remodeling works that we began on July, in order to improve the experience of our guests.We hope you can visit us again so you can enjoy this completely renovated area.Sincerely, Santiago Galárraga General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Sep 19, 2023
Dear Mrs. Rojas, Receive a warm greeting from Sheraton Guayaquil Hotel. We thank you for choosing us as your option for accommodation in Guayaquil. We are very happy to have met your expectations.We hope that you and your family can come back soon. Sincerely, Santiago Galárraga General Manager Sheraton Guayaquil Hotel.
Response from Santiago Galárraga - Gerente General on Sep 19, 2023
Estimado Señor Hartos, Es un gusto saludarle de parte de la familia Hotel Sheraton Guayaquil. Estamos muy contentos de recibir su valoración en base a su experiencia en su ultima estadía con nosotros. Es de gran satisfacción que hayamos cumplido con lo que esperaba, es por esto que le esperamos nuevamente en una próxima oportunidad. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Response from Santiago Galárraga - General Manager on Sep 19, 2023
Dear Mr. Bogue, Receive a cordial greeting from those of us who make up Hotel Sheraton Guayaquil. It is a great pleasure for us to welcome you to our facilities and know that we have met your expectations, which is our main objective. We hope you can come back soon. Best regards, Santiago Galárraga General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Sep 19, 2023
Dear Mr. Gray, Receive a warm greeting from Sheraton Guayaquil Hotel. We are glad that you enjoyed your stay with us. We hope you can come back soon, it will be a pleasure. Best Regards, Santiago Galárraga General Manager
La limpieza del hotel fue excelente y el personal muy bueno, desde los de seguridad y empleados, todos muy educados
Muy buen hotel, la comida excelente
Gracias por hacer nuestra estadia muy placentera
MERY
Stayed 1 night in Aug 2023
Response from Santiago Galárraga - Gerente General on Aug 24, 2023
Estimada huésped, Reciba un cordial saludo de quienes conformamos la familia Hotel Sheraton Guayaquil. Queremos extenderle nuestro profundo agradecimiento por habernos elegido como una de sus primeras opciones de alojamiento y expresarnos que su visita con nosotros cumplió con sus expectativas. Esperamos con ansias su regreso. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Very quiet, large mall across the street, easy to/from airport.
PHILIP
Response from Santiago Galárraga - General Manager on Aug 24, 2023
Dear Mr. Vanwiltenburg,Receive a cordial greeting from the Hotel Sheraton Guayaquil. We are glad you took the time to let us know how your experience was at our property.We hope you visit us next time.Kind regards, Santiago Galárraga General Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - General Manager on Aug 14, 2023
Dear Mr. Vanwiltenburg, Receive a warm greeting from Sheraton Guayaquil Hotel. We appreciate your comments as we are glad to know that the passion that our staff puts into their work on a daily basis is recognized by our guests.We can not wait to have you back soon. Best Regards, Santiago Galárraga General ManagerSheraton Guayaquil Hotel
10/10 Excellent
MICHAEL
Aug 10, 2023
Liked: Cleanliness, amenities
The staff is excellent
MICHAEL
Stayed 1 night in Aug 2023
Response from Santiago Galárraga - General Manager on Aug 12, 2023
Dear Mr. Feist, Receive a cordial greeting from Sheraton Guayaquil Hotel team. It will be always a pleasure to have you on our property, we are thankful for your comments, and we hope to have you again soon. Best Regards, Santiago Galarraga General Manager Sheraton Hotel Guayaquil
Most convenient location, outdoor pool.
Plenty of restaurant options ( near by and at "Mall del Sol". Free airport shuttle a plus!
Jhasmina
Stayed 1 night in Jul 2023
Response from Santiago Galárraga - General Manager on Aug 12, 2023
Dear Mrs. Jahsmina, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for taking the time to share your opinion about your last stay with us. We hope you can come back soon. Best Regards, Santiago Galarraga Gerenal Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - Gerente General on Aug 12, 2023
Estimada Srta. Mural, Es un gusto saludarle de parte del equipo de Hotel Sheraton Guayaquil. Muchas gracias por expresarnos su calificación en base a su experiencia con nosotros, fue un verdadero placer recibirle y esperamos que pueda volver pronto de nuevo. Saludos cordiales, Santiago Galárraga Gerente General
10/10 Excellent
Luis
Jul 30, 2023
Luis
Stayed 1 night in Jul 2023
Response from Santiago Galárraga - Gerente General on Aug 23, 2023
Estimado Señor Chilan, Reciba un cordial saludo de quienes conformamos Hotel Sheraton Guayaquil. Para nosotros es de gran agrado recibir su apreciación de nuestros servicios, nos alegra que hayamos cumplido con sus expectativas y esperamos con ansias su pronto regreso. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
Response from Santiago Galárraga - General Manager on Jul 17, 2023
Dear Mr. Enrique, Receive a warm greeting from Sheraton Guayaquil Hotel. We appreciate your comments, which are a fundamental part of our improvement process. At the same time, we want to express our concern for not having met your expectations.We assure you that we will do everything possible to improve the aspects that you indicate to us.We hope you can visit us next time so you can see that we have improved.Sincerely,
Excellent. Service always happy to staying at the Sheraton
FERNANDO
Stayed 1 night in Jun 2023
Response from Santiago Galárraga - Gerente General on Jul 11, 2023
Dear Mr. Fernando, Receive a warm greeting from Sheraton Hotel Guayaquil. Thank you to take the time to share your comments about your stay at Sheraton Guayaquil, it is always a pleasure to have you on our property, we hope you can come back soon. Best Regards, Santiafo Galárraga General ManagerSheraton Guayaquil Hotel
10/10 Excellent
Damon Madison
Jun 12, 2023
Damon Madison
Stayed 2 nights in Jun 2023
Response from Santiago Galárraga - Gerente General on Jul 11, 2023
Dear Mr. Damon, Receive a warm greeting from Sheraton Hotel Guayaquil.We are grateful for you score, it is a pleasure to have you on our property. We can not wait to have you soon again. Best regardsSantiago Galarraga General Manager Hotel Sheraton Guayaquil
Response from Santiago Galárraga - Gerente General on Jul 11, 2023
Dear Mr. Miles, It is a pleasure to greet you, we are thankful to see that you enjoy your stay at our property. We will be glad to have you back soon. Best Regards, Santiago GalarragaGeneral Manager Sheraton Guayaquil Hotel
Response from Santiago Galárraga - Gerente General on Jul 11, 2023
Estimada Srta. Jelitza, Reciba un cordial saludo de quienes conformamos Hotel Sheraton Guayaquil. Agradecemos que nos haya compartido su calificación en base a su estadía con nosotros, nos alegra haber cumplido con sus expectativas y esperamos que pueda visitarnos muy pronto de nuevo. Saludos cordiales, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil
You can tell the hotel is run down, used to be well taken care of, but now it is like a two star hotel
Mark
Stayed 1 night in May 2023
Response from Santiago Galárraga - Gerente General on Jun 9, 2023
Dear Mr. Mark, Receive a warm greeting from Sheraton Guayaquil Hotel team. We are very sorry for the inconvenience, be assure that we are going to take the corrective measures to improve our guest experience. Thank you for your comments, which help us to notice the thing that we need to take care of.Best Regards, Santiago Galárraga General Manager Sheraton Guayaquil Hotel
The bed was comfortable and the service attentive.
Donna
Stayed 1 night in May 2023
Response from Santiago Galárraga - Gerente General on Jun 9, 2023
Dear Ms. Donna, Receive a warm greeting from Sheraton Guayaquil Hotel. Thank you for your comments, they inspire us to continue providing the best service to our guests. We can not wait to have you soon. Best Regards, Santiago Galárraga Gerente General Hotel Sheraton Guayaquil