2/10 (非常に不満)
Jeannette
家族旅行
2025 年 7 月 29 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was probably the worst booking I have ever made. Location is nice, close to Yosemite. However, it already has a late check in at 4:30 and they weren't ready until 5:00. When I mentioned the inconvenience due to having kids I was told 4:30 is “the earliest” they’re ready. When I asked if we could use the pool while we waited, I was told no, that would be a liability. Once we finally got into our hotel our TV didn’t work. They have direct TV, but ours wasn’t set up. It wasn’t glitching, the monitor was quite literally not linked. When I called the front desk I was told the tech guy leaves at 5:00, so there is nothing they could do. Yet, I didn’t even get in my room before that time. When I asked if I could switch rooms, or be reimbursed I was told there was nothing they can do. Again, I have kids. We are not an iPad family, so having no TV wasn’t great. Once we finally made it to the pool, the spa was down. This hotel is rundown and overpriced and the customer service is horrible.
Jeannette
2025 年 7 月に 1 泊滞在