Luxury Studio Suite, 1 King Bed, Non Smoking (Whirlpool) | Living area | TV
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Reviews of Gold Star Inn & Suites

2 out of 5
Gold Star Inn & Suites
605 Gold Star Highway, Groton, CT

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1002 reviews" "
Rating 8 - Good. 265 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 133 out of 1002 reviews" "
Rating 2 - Terrible. 139 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Very nice place to stay, I had quite a good sleep for $70, it was safe and comfortable.
Stayed 1 night in May 2024
Response from Chet on May 24, 2024
thank you for your feedback.

10/10 Excellent

Dilraj, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and nice
Stayed 1 night in May 2024
Response from Chet on May 13, 2024
thanks for staying at gold star inn & Suites. we appreciate your feedback...

10/10 Excellent

Stajonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room
Stayed 2 nights in May 2024
Response from Chet on May 11, 2024
Hi Stajonna, thanks for choosing us and sharing your feedback.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Chet on May 11, 2024
Hi Adrian, Thankyou so much for your review of our hotel. Hope you will visit us again

2/10 Terrible

Bryce

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room windows were stuck open and broken and wouldn’t close.. room door to the suite and walls in the suite had holes in them some had patches covering them walls weren’t painted.. the heat nor AC worked so we froze the night a way..it wasn’t what was advertised I was very disappointed especially with the great price we got it at..
Stayed 1 night in Apr 2024
Response from Chet on May 7, 2024
Hi Bryce we are so sorry for your inconvenience. we will try our best for future guest.

10/10 Excellent

Hannah

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Chet on May 7, 2024
thank you so much for your review of our hotel. i am pleased to year you enjoyed your stay with us. we value your feedback. we hope you will visit us again.

8/10 Good

Mackenson

Traveled with partner
Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Chet on Apr 30, 2024
Dear Mack thank you for sharing your feedback

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay again if in the area. Good price.
Stayed 1 night in Apr 2024
Response from Chet on Apr 29, 2024
Hi Jennifer.. we appreciate the review. we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time you are in the area.

6/10 Okay

julio

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Chet on Apr 30, 2024
Hi Julio thank you for your feedback.

10/10 Excellent

Bryce

Stayed 1 night in Apr 2024
Response from Chet on May 11, 2024
Hi Bryce, Thankyou so much for your review. hope you visit us again

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly, room was clean and pleasant. Hallways and lobbies smelled of smoke.
Stayed 1 night in Apr 2024
Response from Chet on Apr 14, 2024
Hi Shelley, Thankyou for your feedback. we will try to improve for your next visit

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very secluded and quiet
Stayed 1 night in Apr 2024
Response from Chet on Apr 13, 2024
thanks for staying at gold star inn & Suites. we appreciate your feedback..

8/10 Good

Pedro

Stayed 1 night in Apr 2024
Response from Chet on May 2, 2024
thank you for the stars

2/10 Terrible

Holly, north haverhill

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very, very dirty. sticky stuff on the floor. Shower never got warm enough to get in. holes in the walls. Looked like someone tried to break down bathroom door at some point and they tried to slap a piece of wood up not covering the whole thing used sheet rock screws six of them. We thought about leaving, we were just there to go to Foxwoods and thought we are just sleeping here. Checked for bedbugs so thought what the Heck. You get what you pay for it was only 80.00 for the night.
Stayed 1 night in Apr 2024
Response from Chet on Apr 9, 2024
Hi holly .we are so sorry for your inconvenience. we will try our best for our future guest.

6/10 Okay

Erica

Traveled with partner
Disliked: Staff & service
I did not like that they didn’t have breakfast and the laundry was dirty even after washed
Stayed 2 nights in Apr 2024
Response from Chet on Apr 8, 2024
thank you for your feedback. we will try our best for our future guest.

8/10 Good

Carol

Could use some up grades. It’s very livable as is. That would only raise the cost.
Stayed 1 night in Apr 2024
Response from Chet on Apr 3, 2024
we appreciate your feedback.....

2/10 Terrible

Margin

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Ceiling was leaking from an 8x8 hole.. owners thought giving me a bucket to catch the water was acceptable. Asked a refund. They refused until I stated I would contact Expedia and provide photos and videos of the damaged ceiling and bucket full of water.
Stayed 2 nights in Mar 2024
Response from Chet on Mar 26, 2024
Hi margin we are so sorry for your inconvenience.

6/10 Okay

Robie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are in serious need of maintenance and upgrading.
Stayed 3 nights in Mar 2024
Response from Chet on Mar 25, 2024
Hi Robie thank you for your feedback. we are so sorry for your inconvenience .we will try our best for our future guests.

10/10 Excellent

Sheila

Stayed 1 night in Mar 2024
Response from Chet on Apr 13, 2024
thanks for staying ai gold star inn & Suites. .thanks you for your feedback..

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chet on Mar 19, 2024
we appreciate your feedback .

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities
Nice place for the money
Stayed 2 nights in Mar 2024
Response from Chet on Mar 22, 2024
thank you for your feedback.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chet on Mar 5, 2024
thank you for your feedback..

8/10 Good

Agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility but needs update, specially bathroom shower, but the room is clean no smell, hallway clean, but the staff needs to smile and make us feel we are welcome to their property
Stayed 1 night in Mar 2024
Response from Chet on Mar 3, 2024
thank you for your feedback....

8/10 Good

Dominique

Liked: Property conditions & facilities
Good time with the room I have and we are going to get a room for the weekend next weekend
Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

8/10 Good

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Feb 2024
Response from Chet on Feb 27, 2024
Hi Jess thank you for taking the time to tell us about your experience at Gold Star inn & Suites. we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area)

10/10 Excellent

Dominique

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Chet on Feb 27, 2024
Dear Guest thank you for great review. we appreciate your feedback...

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the uniqueness of the motel. The room I had was clean and lighting was great. Your staff were really nice and always there when you need them. I would rate my stay a number 10. I recommend every one to stay here. You wouldn't regret it..
Response from Chet on Feb 22, 2024
Dear Guest thank you for great review. we appreciate your feedback..

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, new fridge & microwave, comfy bed. Will stay again for sure, Thank you.
Stayed 2 nights in Feb 2024
Response from Chet on Feb 22, 2024
Hi Nancy thank you for staying with us. we appreciate your feedback...!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smell as we entered the facility
Stayed 1 night in Feb 2024
Response from Chet on Feb 22, 2024
thanks for staying at Gold star inn & Suites!

10/10 Excellent

gail

Stayed 1 night in Feb 2024
Response from Chet on Mar 21, 2024
thanks for staying at gold star inn & Suites .we appreciate your feedback..

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location of this hotel is great for attending events at the Connecticut Casinos. There is shopping and restaurants in the area. The hotel was quiet and easy to access the rooms. As for the room, it was clean and very roomy. I thought I reserved a non-smoking room, but I did not (according to my app). I only had a few issues - the room did smell like smoke, thankfully it was cigarettes and nothing else. I purchased air freshener and spray and dealt with it due to my mistake, the bathroom door did not have a lock or latch to keep door closed and the hotel door did not have a safety chain or latch however it did have a bolt in the door. I did feel safe and comfortable but do wish there was something else on the door. I would return to this hotel if I needed a place in the area.
Stayed 2 nights in Feb 2024
Response from Chet on Feb 13, 2024
Hi Denise thank you for your feedback. we are so sorry for your inconvenience.........

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property everytime I go to foxwoods or mogehan sun, mystic...its close to all.... luv this hotel despite it being a little outdated, prices for rooms are affordable and always clean when I stay... staff are always welcoming...
Stayed 1 night in Feb 2024
Response from Chet on Feb 13, 2024
Dear Christin ..thank you for taking the time to tell us about your experience at Gold Star inn & Suites .we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area )

10/10 Excellent

Melissa, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in area
Stayed 1 night in Jan 2024
Response from Chet on Mar 15, 2024
Dear Guest thank you for great review. we appreciate your feedback..

2/10 Terrible

Samantha

Stayed 1 night in Feb 2024
Response from Chet on Feb 8, 2024
Hi Samantha we are so sorry for your inconvenience.

10/10 Excellent

Amy

Disliked: Property conditions & facilities
Pros:The staff are very friendly and accommodating. It's very quiet, even with so many people there. I think the rooms could use a good updating, tho. There was water damage in the floor and wall around the ac in the bedroom, no TV in the "living room", only one burner worked on the stove. The water from the shower head was weak and the water didn't get hot unless you turned it all over he way to that side, then you end up scalding yourself.
Stayed 1 night in Feb 2024
Response from Chet on Feb 6, 2024
Hi Amy thank you for your feedback.

10/10 Excellent

Jess

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff are nice
Stayed 1 night in Jan 2024
Response from Chet on Jan 28, 2024
Hi jess thank you for staying with us. we appreciate your feedback...

4/10 Poor

Erica

Stayed 1 night in Jan 2024
Response from Chet on Jan 26, 2024
Hi Erica thank you for your feedback.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chet on Jan 23, 2024
Thanks for staying at Gold Star Inn & Suites!

2/10 Terrible

Tammy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was our second time staying There was no heat room was freezing and the Stove only 1 burner worked..
Stayed 2 nights in Jan 2024
Response from Chet on Jan 23, 2024
Hi Tammy we are so sorry for your inconvenience.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from Chet on Jan 16, 2024
Dear Gail thank you for staying with us. we appreciate your feedback....

4/10 Poor

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ceiling above our bed leaked for both nights of our stay, ceiling yellow water damaged, carpet wet must have mold. No one ever attending the desk to report to, very disappointed and unhappy supposed to be a romantic get away…
Stayed 2 nights in Jan 2024
Response from Chet on Jan 15, 2024
Hi Timothy thank you for your feedback .we will try our best for our future guests.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chet on Jan 15, 2024
Hi Jess thank you for staying with us. we appreciate your feedback. ...

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chet on Jan 15, 2024
Dear guest thank you for great review we appreciate your feedback....

8/10 Good

Greg

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
no internet, no cable tv, no room service, nothing... never will stay here again
Stayed 1 night in Jan 2024
Response from Chet on Jan 11, 2024
Dear guest we are so sorry for your inconvenience.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Chet on Jan 28, 2024
Dear guest thank you for great review we appreciate your feedback.........

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chet on Jan 10, 2024
Dear Christina...thank you for taking the time to tell us about your experience at Gold Star inn & Suites .we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area )

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve stay
There was only one issue and that was the door lock. The extra door slide had no matching part so there was no back up lock in case anyone tried to come into our room and we mentioned it at the desk on leaving. Otherwise the sheets smelled very clean and bed was comfortable. Room was clean too.
Stayed 1 night in Dec 2023
Response from Chet on Jan 6, 2024
Dear thank you for your feedback.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Bare-minimum stay
This motel & room were bare-minimum. Outdated, no coffee pot, cheap linens & furniture. It provided us a place to shower and sleep, that's what we were looking for. Wasn't dirty but definitely not cleaned that well, either.
Stayed 2 nights in Dec 2023
Response from Chet on Jan 6, 2024
Dear guest thank you for your feedback.....