「I made a reservation and paid for the room for a Sunday evening stay. I travelled a day earlier, called 25 hours ahead to change the reservation, and although Ken, the front office person informed me they had availability, he would not change the reservation because I made it through Expedia. I called Diane, with Expedia who directly called Ken to authorize a waiver for my reservation change, and Ken was rude to the Expedia lady, and refused to change my date. As I travelled a day earlier, I...
「I made a reservation and paid for the room for a Sunday evening stay. I travelled a day earlier, called 25 hours ahead to change the reservation, and although Ken, the front office person informed me they had availability, he would not change the reservation because I made it through Expedia. I called Diane, with Expedia who directly called Ken to authorize a waiver for my reservation change, and Ken was rude to the Expedia lady, and refused to change my date. As I travelled a day earlier, I...
Nicolette