We had no bed for my son to sleep in. Then they were planning to charge us for a rollaway after we paid for 5 guests, but only gave us a room for 4 guests. They told us they would bring a rollaway up to us. Didn't tell us till later it was another charge.
They wouldnt work with us. They charged $10 per person to swim with us. My 3 yr old grandson found a screwdriver in the couch and could of gotten seriously hurt. The check out people were so rude. I started talking nice but by the time we were done I had to get firm and they still didn't work with us. ALL the staff was unfriendly including the cleaning staff. The room was so small for 5 guests, (parents and 3 teenagers). It was so uncomfortable. We left early Sunday morning because of it. The screens on the windows were all ripped and our window wouldn't close.
The sauna wouldn't get hot and there was no hot tub. They covered it up with a carpeted board. The complimentary breakfast area was so small. We couldn't sit together as a family because the tables sat 2 people. Our stay was the most enjoyable stay ever. The check in lady was dressed c sloppy looking. So imprudent
unprofessional. This is the worst hotel in Green Bay WI. I do not recommend this hotel at all.