Royal Two-Bedroom Villa with Private Pool | セーフティボックス (室内)、防音設備、WiFi (無料)、ベッドシーツ
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アウトオブザブルーリゾート＆スパの口コミ

5 out of 5
アウトオブザブルーリゾート＆スパ
Aghia Pelagia, Heraklion, Malevizi, Crete Island

口コミ

8.2

とても良い

評価 10 - 32 件の口コミ中 16 件が非常に良い" "
評価 8 - 32 件の口コミ中 8 件が良い" "
評価 6 - 32 件の口コミ中 4 件が普通" "
評価 4 - 32 件の口コミ中 1 件が不満" "
評価 2 - 32 件の口コミ中 3 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Tatyana

2023 年 9 月に 9 泊滞在

8/10 (良い)

Lynne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had a lovely stay. It was end of season and the resort was only half full, they were also closing a day early so had arranged our transfer to another hotel at no cost to ourselves. In addition because of this we were upgraded. The staff were extremely helpful and welcoming. This was really useful when arranging days out (make sure you have cash!). The resort was quiet and only one Ala carte restaurant was still open (it was good). I really liked the private beach and the bar was great, especially with having light snacks as well. It was nice to get nuts etc at other bars as well when having a drink in the evening. The facilities are a little care worn, clearly some maintenance required, did worry I was taking my life in my hands with the power socket in our room, it was very loose and the sink felt a little unsteady. The food was good standard buffet, so a night after a couple of days is required. It's a very short walk to the village beach front which has sufficient choice even at this time of year. I would certainly like to go again and see what it is like at a busier time, but great if you like the piece and quiet at end of season.
2023 年 10 月に 7 泊滞在
guest relationからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear mrs Lynne,thank you very much for taking the time to whrite your comments.we will be very happy to have the chance to welcome you again.

2/10 (非常に不満)

ALLAN

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ALL STAFF WAS TERRIBLE EXCEPT FOR RECEPTION AND 1 WAITER
2023 年 10 月に 3 泊滞在

2/10 (非常に不満)

Miriam Sivan

家族旅行
Very bad service, dirty unkind
2023 年 10 月に 4 泊滞在

2/10 (非常に不満)

Itamar

2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Antonios

2023 年 10 月に 3 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Mr. Antonios, Thank you so much for taking your time reviewing your recent accommodation in our hotel. We are glad thet we were able to meet your expectations and we look forward to welcoming you once again in our resort, in order to exceed them. Kind regards, Guest Relations Department

10/10 (非常に良い)

Susan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They were able to accommodate us same day, when our other hotel was in a bad area. The staff are professional, kind, friendly and very helpful. The grounds are large and safe with May options for food and activity. Their beach access is beautiful, and a short walking distance to “Fishface” beach, which has spectacular views and sea caves. We stayed 3 days and wished we could have stayed longer!
2023 年 10 月に 2 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Mrs. Susan,Τhank you very much for your truly excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon!We truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

6/10 (普通)

Daniel

カップルで旅行
良かった点 : 設備とサービス
The amenities and beach are 5 stars. The room is 3 stars.
2023 年 9 月に 2 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear. Mr. Daniel,Thank you for taking your time to review your recent stay with us. We are content with your kind words regarding our resort's location and our welcoming staff as it's of our assets. We appreciate all you said in your comment and recognize that this is your personal opinion, which you kindly expressed.We are all in agreement that the hotel's numerous outlets require renovation, which is why our maintenance department works so hard on it. Our staff is in continual contact with all of our clients in order to fix these kinds of issues as quickly as feasible. We accept that the hotel was not recently refurbished, and as a result, certain materials deteriorate with time.Nonetheless, we truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

10/10 (非常に良い)

Sigal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was amazing the facilities, the food… but especially the people. The reception, the dining room so kind, helpful..- just everything. Thank you so much. Definitely will come back.
2023 年 9 月に 1 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Sigal,Τhank you very much for your truly excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon!We truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

10/10 (非常に良い)

ANNIE MARIE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
J'ai apprécié le confort de la chambre junior suite, son immense terrasse avec une vue panoramique sur la mer, le village d'Agia Pelagia et la montagne.
2023 年 9 月に 9 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 10 月 25 日)
Chère Mme Annie Marie,Merci beaucoup pour votre remarque vraiment excellente. Nous sommes plus que heureux de savoir que nous avons répondu à vos attentes et nous nous réjouissons de vous accueillir de nouveau bientôt!Nous espérons sincèrement que nous aurons l'occasion de vous accueillir à nouveau dans un proche avenir.En toute honnêteté,Guest Relations Department

10/10 (非常に良い)

Judith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service…thank you
From the moment you arrive you are welcomed and made to feel cared for by all of those working at reception (special mention to Stella). Marina in the customer service area was outstanding as she organized two amazing excursions and an early morning departure! Thank you to all.
2023 年 9 月に 7 泊滞在
Guest Relations Department からの返信 (投稿日 : 2023 年 10 月 25 日)
Dear Mrs. Judith, Thank you for your nice words considering your stay with us. We are more than glad that we were able to satisfy your expectations. We appreciate your kindness to our hard working staff, as it is one of our asset, always willing to help and assist our mutual guests. We take this opportunity of welcoming you once again in our resort in order to exceed your expectations this time. With kindest regards, Guest Relations Department

10/10 (非常に良い)

Rodolphe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 6 泊滞在
Guest Realtions Departmentからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Mr. Rodolphe, Τhank you very much for your excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon! We truly hope that we will have the opportunity of welcoming you back in the near future. Kindest Regards, Guest Relations Department

8/10 (良い)

Elisa

La struttura è immersa in un giardino botanico e le albe sono incantevoli
2023 年 7 月に 14 泊滞在
Guest Relations Departmentからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Ms. Elisa, Thank you for taking your time reviewing your recent stay with us. We appreciate that you enjoyed your stay and pleased with our surroundings. We look forward welcoming you in our facilities once again for another memorable stay. Best Regards,Guest Relations Department

10/10 (非常に良い)

Max

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for families
2023 年 7 月に 9 泊滞在
Manolis Th. Maris, General Hotel Manager at Out ofからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Mr. Max,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for having taken the time to share your experience. It was a pleasure for us to welcome you here. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We are very happy to know that the service which you experienced from our staff met or even exceeded your expectations. Looking forward to welcoming you back at "Out of the Blue Resort" on Crete. Best regards,Manolis Th. Maris, General Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

Allen Harold

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful views, right on the beach. Helpful staff. I lost count off how many restaurant and swimming pool options we had. Outstanding.
2023 年 7 月に 3 泊滞在
Manolis Th. Maris General Hotel Manager at Out of からの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Mr. Allen Harold, Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards, Manolis Th. Maris General Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

Amanda

カップルで旅行
Lovely location and place. The food was great and had something for everyone. Loved the beaches.
2023 年 6 月に 7 泊滞在
Manolis Th. Maris General Hotel Manager at Out ofからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Ms. Amanda,Thank you for taking the time to write this review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's food and environment. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort. Best Regards, Manolis Th. Maris General Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

loic

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 6 月に 3 泊滞在
Manolis Th. Maris, General Hotel Manager からの返信 (投稿日 : 2023 年 6 月 13 日)
Dear Ioic, Thank you for your excellent evaluation. We always do our very best to exceed our clients expectations and your positive feedback is a consistant motivations for us. We look forward to welcome you once again. Best Regards,

8/10 (良い)

Lynn

家族旅行
良かった点 : 清潔度、設備とサービス
We liked the beach and garden and general public areas and pool. The rooms were spacious but not in great condition. Also, small things were missing like teaspoon, milk and personal care products. The dispenser for hair and body was poor quality. The shower screen above the bath swing open and the floor got wet. The floor in the other shower was very slippery.
2023 年 5 月に 2 泊滞在
Manolis Th. Maris, General Hotel Manager からの返信 (投稿日 : 2023 年 5 月 19 日)
Dear Ms. Lynn, Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences. Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests. Looking forward to welcoming you back at "Out of the Blue Resort" on Crete. Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

6/10 (普通)

Sylvie

家族旅行
良かった点 : 清潔度、スタッフとサービス
Parfaite localisation, personnel poli et très avenant, cependant pour un 5 étoiles le lit était affreux et la salle de bain a besoin d’un bon rafraîchissement.
2023 年 4 月に 4 泊滞在
Manolis Th. Maris, General Hotel Manager at Out oからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear mrs Sylvie,thank you for your comments.it is realy pity ,that we did not had the chance to talk with you ,concerning your room.if we knew we would definatly help !!we hope to have thepleasure to welcome you another time !!kindest regards!!

10/10 (非常に良い)

Ioannis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent room excellent stuffs excellent food and Breakfast
2023 年 4 月に 1 泊滞在
Manolis Th. Marisからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear mr Ioannis,thank you very much .we hope to have the pleasure to welcome you again in our hotel.have a Great Day!!

6/10 (普通)

Leen

良かった点 : 清潔度、スタッフとサービス
2022 年 10 月に 2 泊滞在

8/10 (良い)

Hubert

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Ich habe zwei Zimmer gebucht.Beim Check in b kam ich das gebuchte und mein Freund ein Upgrade.( Negativ daran war das der Upgrade als viel besser und mit meinem Zimmer nicht vergleichbar ist beschrieben wurde) Dachte danach das mein Zimmer das letzte sein muss …Dem war aber nicht so.im Haupthaus,etwas älter aber o.k.Im Upgrade Zimmer funktionierte einiges nicht…Klimaanlage heizt auf 30 Grad ..Erst nach zwei Tagen durfte er das Zimmer wieder wechseln .(In dem ging nur der Safe nicht)von der einten Junior Suite in die nächste.Umgebung der Anlage ist Top .Der Hotelstrand mit Bar ist sehr gut.Das Frühstück hat keine gute Qualität.Weniger wäre mehr .Hatte zum Glück nur Zimmer mit Frühstück gebucht.Probierte dennoch einmal ein Internes Italienisches Restaurant….Top Lage ,guter Service aber Preis Leistung stimmt nicht .Essen hatte eher ein tiefes Niveau zu Top Niveau Preisen .Zu Fuss Ausserhalb der Anlagehat es aber sehr gute Tavernen und Speiserestaurants.
2022 年 9 月に 6 泊滞在
Manolis Th. Marisからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Mr. Hubert,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

6/10 (普通)

Gillian

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Dated property
The property is dated, spread out of different levels and a mixture of old and new.
2022 年 9 月に 6 泊滞在
Manolis Th. Maris, General Hotel Manager からの返信 (投稿日 : 2022 年 10 月 5 日)
Dear Mr. Gillian,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.We are sorry again that your holiday did not meet your expectations.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

Martene

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was lovely, staff were excellent and the property was beautiful!
2022 年 9 月に 2 泊滞在
Manolis Th. Maris General Hotel Manager からの返信 (投稿日 : 2022 年 10 月 5 日)
Dear Ms. Martene,Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. And thank you for the good comments about our colleagues’ service.We always work towards offering the greatest experiences to our guests, and your feedback shows us we are doing it right. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards,

8/10 (良い)

Claudio Benedetto

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Abbiamo soggiornato in questa struttura a metà Settembre, la posizione è molto comoda sia per l'aeroporto sia per gite ad Heraklion. Spiaggia privata molto bella ma piccola a Settembre non abbiamo avuto problemi nel trovare sdraio libere. L'accesso diretto al paese è apprezzabile non avrei fatto un all inclusive a sapere che il paese offrisse cosi tanti ristoranti . La Struttura non è 5 stelle è stanca e ha bisogno di manutenzione il giardino una favola il ristorante nulla da ricordare la qualità non è il massimo per una clientela italiana. C'è comunque molta professionalità lo staff è molto carino e sempre sorridente. Come vacanza gradevole.
2022 年 9 月に 7 泊滞在
Manolis Th. Maris General Hotel Managerからの返信 (投稿日 : 2022 年 10 月 5 日)
Dear Mr. Claudio,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

8/10 (良い)

Anne Laurence

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
La végétation, la propreté de l'eau...
2022 年 9 月に 7 泊滞在
Manolis Th. Marisからの返信 (投稿日 : 2022 年 9 月 24 日)
Chere Madame Anne,Un grand merci pour votre commentaire si agréable à lire! C'est un vrai plaisir de lire que vous avez passé un bon séjour et que vous avez apprécié les services que nous offrons.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un nouveau séjour, sans les limites des mesures covid. Jusque là, nous vous invitons à nous suivre sur notre page Facebook, Instagram et Twitter afin de rester à jour avec nos actualités et nos offres.Très Cordialement,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

Kim、Kew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 3 泊滞在

8/10 (良い)

Gianluca

カップルで旅行
Struttura in parte ristrutturata, la nostra camera era situata infatti nel complesso nuovo ed era molto bella, grande e vista mare. Partendo dai lati positivi, si può dire che in generale il Resort è bello, molto grande immerso nel verde e con diverse piscine e ristoranti e con una spiaggia privata con un mare stupendo e limpido, colazione molto ricca e buona nel complesso, la posizione con accesso diretto ad Agia Pelagia paesino di pescatori con spiaggia e ristorantini immerso in una riserva naturale, mare incredibile. Venendo alle note negative, la pulizia in generale è scarsa, camere non pulite bene e spazi comuni lasciati un po' andare non da 5 stelle. Inoltre anche se la spiaggia è privata e compresa nel costo complessivo è molto piccola per la quantità delle persone che popolano il resort, io ad esempio mi svegliavo tutte le mattine alle 8 per andare a prendere due lettini e la prima fila era già piena e in parte la seconda e quando si è in vacanza non è molto piacevole. Durante la giornata era solito assistere a litigi per i lettini e a proteste di coloro che scendevano in spiaggia tardi senza trovare posto. Inoltre anche se il resort è per famiglie non è dotato di spazi adult only, nemeno una piscina delle 4 a disposizione ad esempio per chi volesse, durante la giornata, avere un attimo di relax lontano dal frastuono e dalla confusione.
2022 年 8 月に 7 泊滞在
Manolis Th. Maris, General Hotel Manager at Out oからの返信 (投稿日 : 2022 年 9 月 24 日)
Dear Mr. Gianluca,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for having taken the time to share your experience. It was a pleasure for us to welcome you here.It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We are very happy to know that the service which you experienced from our staff met or even exceeded your expectations.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. Maris,General Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

William

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upscale, five star resort feel In Crete
2022 年 7 月に 1 泊滞在
Manolis Th. Maris General Hotel Manager at Out oからの返信 (投稿日 : 2022 年 9 月 24 日)
Dear Mr. William,Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. And thank you for the good comments about our colleagues’ service.We always work towards offering the greatest experiences to our guests, and your feedback shows us we are doing it right. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

10/10 (非常に良い)

SHAY

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice resort ⛵ Charming beaches and a pleasant town
2022 年 7 月に 4 泊滞在

4/10 (不満)

david

出張, カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Property need repair. Internet was very poor. Staff did not understand English well or could not bother to respond to simple questions
2021 年 9 月に 3 泊滞在

8/10 (良い)

saeed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful, expensive resort. Certain things were irksome, they refused to give any teabags or coffee sachets in room, although a tea pot was there. Shower tree was not adequately covered, one had to mop the floor after shower. Food menu was just ok
2021 年 6 月に 3 泊滞在