Great Banyan Tree Tours

An absolute place of utter luxury and wonderful attentive staff across the entire Island resulting in an amazing vacation

I’ve traveled to several different countries as a solo traveler, and I had higher expectations for Maldives. The service was decent. Some of the excursions were a little overpriced. There was a dirty mop smell near entrance where the mini bar was located. I thought housekeeping would have done something about the smell considering it was very strong. The chef at Tex Mex during the morning shift makes great food according to the menu. When I went back in the evening on my last day to purchase the same meal, the Nachos were completely different from what I had in the morning and it was difficult for me to finish the food (didn’t want to waste it). I did inform two staff members at the restaurant and the waiter asked if I wanted another one and I told her it would still come out the same because of the chef who’s cooking the meal. So all in all I paid for a meal I didn’t enjoy. This was the case for the items in the mini freezer, when I arrived I was told that the drinks in the freezer were complementary. When I went to grab a drink that turned out to be alcohol, I took a sip and it wasn’t good so I disposed the rest of the drink and I told the housekeeper this and I was still charged. In that same freezer I found something that appeared to look like mold on two of the alcohol bottles, and that could have contributed to the dirty mop smell I smelled around that area. I wasn’t aware that I was suppose to get VIP amenities during my stay, it sure didn’t feel like a VIP stay.

Staff was superb, especially Vineesh for airport pick up. Everyone we encountered greeted us with a smile and 5-star service (much better than the resort in which we stayed at). Thank you for making our stay near the airport so wonderful and accommodating for our baby.