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ベイモント バイ ウィンダム グランド ラピッズ SW / バイロン センターの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1011 件の口コミ中 502 件が非常に良い" "
評価 8 - 1011 件の口コミ中 334 件が良い" "
評価 6 - 1011 件の口コミ中 97 件が普通" "
評価 4 - 1011 件の口コミ中 40 件が不満" "
評価 2 - 1011 件の口コミ中 38 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Rebecca

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
We have 5 children and they put us on the 4th floor with the elevator out of service the whole weekend. There was mold in the bathroom as well as peeling wallpaper in the rooms with mold underneath. There was a large hole in the bathtub that was all rusted too. I left a message for a manager with the front desk when we checked out, I called 2 days later and spoke with a woman manager who said she never received any message and then she told me that she couldn’t refund any of my money because I booked through Expedia and if they were to refund me money then they would have to pay Expedia more money. She told me to call Expedia and make a complaint. Terrible customer service.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Shelee

出張, 家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Upon check in we were informed the elevators were not working. On a holiday weekend this was inexcusable. Then there were no additional carts to move in the luggage from the car. The jacuzzi room wasn’t worth the extra money as it had a weak pressure in filling up the tub. The bed wasn’t the most comfortable and the tv was old and took its time changing channels. Everything was clean but tired looking and acting. Needs updating. Won’t be back.
2024 年 5 月に 1 泊滞在

6/10 (普通)

John

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Attached restaurant has been closed for reno for at lease 5 weeks with no known restart. Elevator service was down for repairs. Breakfast food offerings were underwhelming (except for the donuts :-)
2024 年 5 月に 1 泊滞在

6/10 (普通)

Nancy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elevator was down and will be broke for some time. Had to use stairs to 3rd floor. Wouldn't be bad but I am handicapped. They said will be down for awhile.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Anastasia

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

8/10 (良い)

Aretha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn’t need an elevator but the ones that needed too had to use stairs because the elevator has been out for two weeks.
2024 年 5 月に 4 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 (普通)

Donald

カップルで旅行
Elevators weren't working. Stairs were bare and looked like they were being renovated. Breakfast was minimal. They did have a waffle maker, toast , fruit, and small containers of yogurt.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 21 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. we are sorry the elevator was down unexpectedly and are working hard to get it taken care of. We hope to have you back with us soon!

2/10 (非常に不満)

David

小さなお子様連れの家族旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I really can't believe they didn't give you a good time. If they had already had 2 days with the elevator broken. They waited for us to arrive to tell us. And the breakfast was horrible. The worst I've seen in any hotel.
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 21 日)
We’re sorry to see your one-star rating. Our goal is always to provide an enjoyable and memorable tour, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve.

2/10 (非常に不満)

xiaoming

カップルで旅行
気になった点 : 施設のコンディションと設備
The 4 story hotel had no functioning elevator. Only a sign at the front desk. No offers of help, no extra employees. Zero concern for the customer and his experience.
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

10/10 (非常に良い)

Clayton

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The young man, Mozzy, who checked us in was phenomenal, he was a godsend but the condition of our room needed some serious repairs/renovations. The wallpaper was patched on the wall, there was clearly black mold in the bathroom, and our comforter had either food stains or coffee stains on it….just nasty.
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We are also so happy the staff was able to assist you, as well as are happy to say we have great things to come with our upcoming renovation. we hope you come visit us again!

4/10 (不満)

patricia

気になった点 : 施設のコンディションと設備
nothing was unique about the property. I was there for a week and my bedding was never changed, the elevator was out of service and had to go up and down 4 flights of stairs every day, sometimes several times a day, one of the staff was surly and another seemed to be bored all the time.
2024 年 5 月に 7 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 (普通)

Vineeth Kumar

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Elevators are not working at this property. Vending machine is also broken.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
We are so sorry the elevator unexpectedly went out during your time of travel. We are working hard to make sure everything is fixed and working properly as soon as possible. we hope you give us another try in the future.

8/10 (良い)

Meeka、South Bend

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was courteous and helpful. Location was convenient and quiet
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you Meeka for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

6/10 (普通)

Daina

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 (非常に良い)

timothy

家族旅行
Grest transaction
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank You Timothy, we hope to see you again soon.

10/10 (非常に良い)

Vinh

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Ok
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank You for your support vinh.

6/10 (普通)

Keith

家族旅行
Elevator was broken so we had to use the stairs up to the 4th floor. Breakfast was minimal and no one was attending the breakfast or cleaning tables. Running out of food. Customer service wasn’t great
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for sharing your feedback. We sincerely apologize for your experienced . We strive to provide exceptional service, and we regret that we fell short of your expectations.

6/10 (普通)

Marcel

カップルで旅行
良かった点 : 清潔度
I had a vip access, but what is it. It was still the same as the other hotels. Breakfast was not so good, orange juice was like water!
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for taking the time to rate us. I am so sorry we fell short on expectations during your stay. We try hard to make everyone feel welcome and comfortable and we fell short on that. We hope to have you back with us soon as we have many good changed to come!

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was clean and so nice! The pool was the cleanest we have ever seen at a hotel! The breakfast needs more options.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience. See you soon!

6/10 (普通)

Odette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
La cafetière ne fonctionnait pas. espace déjeuner exigu.
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

6/10 (普通)

Renee

家族旅行
良かった点 : 設備とサービス
Breakfast staff was friendly & accommodating when we asked for utensils. Cleaning staff delivered fresh towels which was a nice surprise. Decent hotel with shopping and food across the street. Pool & hot tub were great after a long day exploring the city.
2024 年 5 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank You Renee for your support, Our staff looks forward to making every guests stay are a great experience. We look forward to our upcoming changes and hope you return to experience them as well.

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value. No frills. Clean. Some carpet tears in room due to age but would recommend.
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work! I can assure you we have great things to come with our remodel, we hope you stop by again to see those changes!

8/10 (良い)

howard

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
tv not working properly
2024 年 5 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely.

8/10 (良い)

Tim、kentwood

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel for swimming and hot tub need to update the wall paper it’s peeling everywhere
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you Tim! I am very happy to say we are In the process of a full building remodel, we look forward to the future and hope you are able to visit us again to see our changes.

8/10 (良い)

Nadene

2024 年 4 月に 3 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 (普通)

alexis

家族旅行
良かった点 : 清潔度、スタッフとサービス
They did not have enough extra blankets for the rooms I had. Rust around bath fixtures- just needs updating. Staff and breakfast was very good
2024 年 4 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you Alexis I am happy to say we have a full building remodel in the works and we are all excited for the updated changes, Breakfast included! Thank you for informing me of the issues, I will be happy to talk with staff to try and prevent issues like this in the future.

10/10 (非常に良い)

Gale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay was nice. Room was clean. Could offer hot food for breakfast which would be nice. Also the Restaurant next door was closed due to remodeling. Would have been convenient if it had been open. Over all it was a good stay. And would stay again.
2024 年 4 月に 3 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you Gale! I am so sorry the pub was closed for remodel, We are working hard to make the best experience for everyone and we can ensure we have great things to come. We appreciate your support and cannot wait to see you again.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was very clean & quiet.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you Michael for your support! We hope to see you in the future.

8/10 (良い)

Viktoriya

2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

8/10 (良い)

Roberta、Honolulu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our go to place to stay when we are visiting Dorr Michigan. I gave it 4 stars only because our favorite restaurant 84th Street Grille was closed for remodeling. The breakfast is okay. It would be good if they offered hardboiled eggs or some protein.
2024 年 4 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you Roberta, I am so sorry the pub was closed, I can ensure you we are making things better for everyone. As well as updating our choices for breakfast. Thank you for all the support when you visit the area, we cant wait until you see our changes to come

2/10 (非常に不満)

Heather

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The staff were horrible.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 24 日)
Hello Heather I am Sorry you were un happy with the way our staff handled your situation. Safety is our number one priority here as well as we try to give all guests a great experience.

10/10 (非常に良い)

SANDEEP

カップルで旅行
Very neat and hospitality is excellent
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank yo so much for your support!! Our staff loves to put a smile on everyone's face. We hope to see you again soon.

10/10 (非常に良い)

Love

2024 年 2 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank You Love! Everyone at the Baymont appreciate you!

4/10 (不満)

Joe

家族旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
All flooring was missing in stairwells. Rooms were old. Touch ups of paint in bathroom didn't didn't match. Pool and hot tub closed but it was posted. Went to use fitness center and it was closed with NO posting anywhere. Hotel looked rundown from outside. Definitely in need of major facelift inside and out.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your feed back Joe, I am happy to say the Carpet is pulled up for our hotel renovation which has already started to take place, starting with that pool and fitness area as well as the restaurant next door, I can assure you we are updating and getting things to better standards, we hope that you reach back out and give up another try in the future .

8/10 (良い)

Therese

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Facilities need general replacement of tubs and carpet where they were worn Light breakfast menu was nice
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you Therese, I am happy to say everything is being replaced as our remodel is already in effect! We appreciate your feed back and really hope you visit us again!

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hot Tub Worked and pool was great and Staff was professional. Have to give Five Stars because of Tony the cleaning guy. Kept the room spotless and fresh towels and bed made.
2024 年 1 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you so much James, we greatly appreciate you input, Our staff works hard on trying to provide great service and ensure everyone's stay is a great one. we hope to see you again soon

8/10 (良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not much dining at the property as the attached resturant was closed. There was a starbucks across the street as well as outlet shopping
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you Brian for your feedback . I am so sorry you were unable to visit it the pub due to it being closed for remodel, We hope you visit us again to see the changed we are working on in the future :)

10/10 (非常に良い)

Cheryl、Goshen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff and safe area.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank You for your support Cheryl!!

10/10 (非常に良い)

Debra、traverse city

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank You Debra for all the support. We hope to see you again!

6/10 (普通)

Pamela J

I was disappointed that I did not know the pool was being renovated. One of our rooms was dirty.
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 4 日)
I am sorry your guests experience was not as you wanted it to be, the hardest part of this remodel was the fact of how much this would effect the families who were staying during that time, we want everyone to have a great experience here with us! We hope you reach out again to give us a try and checkout our changes!

10/10 (非常に良い)

Andrea

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m from the Detroit area. I loved it here! I actually booked at the knights inn hotel ( Grand Rapids) got there, and looked up other hotels immediately, and ended up here! Was so worth it. 😄
2024 年 4 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank You Andrea!!! We appreciate that! we hope all guests would have the same experience as you! When you return to the are be sure to visit again, we have good things to come! :-)

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 (不満)

Mindy

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Chose this hotel for convenience and the restaurant was closed. The pool and hot tub was also closed. Breakfast was stale.
2024 年 3 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 4 日)
I am so sorry you had not such a great experience, we are working hard to make the Baymont a better environment for everyone, please do give us another chance in the future as we have many good things to come!

8/10 (良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We like staying at this property because of the attached restaurant and lounge (but, it was closed for remodeling....had we known, may have selected a different site). We were disappointed with the sparse offerings at breakfast.
2024 年 3 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 4 日)
I am so sorry you were un aware of the Pub being closed for remodeling. We are working hard to upgrade and provide a better experience for everyone, please do give us another chance in the future, as breakfast will be upgraded as well as the hotel and pub.

6/10 (普通)

Niki

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a fine hotel for one night to get to the airport (great price, 15 minutes to airport). Room was shabby, dingy carpet with holes- could use a sprucing up with updates. Room was for five (reservation for five) but only had two queen beds. When asked about the picture of online with sleeper sofa they said they weren’t available. Not sure where the miscommunication was as we needed to sleep five. We ended up with rollaway bed for an extra $10 a night. Continental breakfast was typical and perfect for the kids before hitting the road. I can’t say I’d stay here again but if looking for an inexpensive option by the hotel this works.
2024 年 3 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 4 日)
Hello Niki I am so sorry for the miscommunication, You will be happy to hear we are in the process of a well needed remodel which also includes a better option of breakfast. I can assure you we are working hard to provide a better experience for everyone.

10/10 (非常に良い)

Muhammad

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2024 年 3 月に 4 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 4 日)
Than you for support Muhammad!! We will see you in the future :-)

10/10 (非常に良い)

Lisa

2024 年 3 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for the support Lisa!

8/10 (良い)

Tessa

カップルで旅行
良かった点 : スタッフとサービス
was a clean stay
2024 年 1 月に 1 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you Tessa! We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 (非常に良い)

Brandace

F
2024 年 3 月に 2 泊滞在
Jessicaからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your support Brandace! Visit us again soon!

2/10 (非常に不満)

Jim

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I hope you like thin walls. They are thin. You will hear people walking above you. The mattress is old and very stiff; you can feel springs in your back. The attached restaurant was shut down due to remodel same goes for the pool and hot tub. When I asked about it they responded with “ it’s on our website” we did not book on their website. She responded with “then you should have book on our actual site then and you would have known.” Pig with lipstick….
2024 年 3 月に 1 泊滞在