2/10 (非常に不満)
Rebecca
小さなお子様連れの家族旅行
2024 年 5 月 27 日
気になった点 : 設備とサービス
We have 5 children and they put us on the 4th floor with the elevator out of service the whole weekend. There was mold in the bathroom as well as peeling wallpaper in the rooms with mold underneath. There was a large hole in the bathtub that was all rusted too. I left a message for a manager with the front desk when we checked out, I called 2 days later and spoke with a woman manager who said she never received any message and then she told me that she couldn’t refund any of my money because I booked through Expedia and if they were to refund me money then they would have to pay Expedia more money. She told me to call Expedia and make a complaint. Terrible customer service.
Rebecca
2024 年 5 月に 2 泊滞在