Grand Place

Perfect location, friendly staff. Room had dust under the radiator and caulk in the shower had mold. As did the windowsill in the bathroom. Bed was comfortable. No view out the Windows and hall way was pitch black until you walked a few feet into it. Slept well. Appreciated the ceiling fan and AC.

Room was clean, but someone had jacked the heater up during a warm day, on the top floor, so the room was a sweat box on arrival. The room itself was ok, though the bathroom design was a little pokey, no where to put toiletries next to the sink, because there's no where for the towels to go, also no shelf in the shower for the toiletries, and I hate putting that on the floor. (elderly can't always reach down and pick up shampoo and conditioner.....???? They have a wall to split the shower from the toilet which makes sense, but limits elbow room. The big issue was that both the main guest lift and service lift in tower 2 broke down on the evening I stayed. The staircase is in the process of being redecorated (I think, from the bare wood battens on the walls) but the stairs in some areas are very narrow and uneven. thank the lords I'm an able man, but it would be tough for others. Getting 2 x 23kg back down 5 storeys in the morning was insane! Though I did get help for the last 23kg box. More needs to be spent on maintaining some very old equipment. Staff were great with a situation out of their control, so kudos to them for empathy and care. Hats off to Noi at the front desk.