Graen Vacations from ￥112,693

I didn't realize this property has a virtual front desk. It worked fine. There was a 2 min wait when I arrived but it was easy to do (just like an airline kiosk but it's a video call with a real agent). The motel is VERY nice. It's a 10 or so unit motor court with very newly redone units. Nicely furnished and appointed. My only confusion was the amenity kits at the lobby are extras. I wasn't sure if I needed to grab what I needed for my stay (You don't). I would have liked 2 things different for my room. The window shutter didn't close fully and there was a lot of light leak from the outside. And the bedside lamps are a glass shade so they have pretty direct light. That's a style point. I would absolutely stay here again. It's super convenient and I am glad to know about it.

Great place to stay with fair rates. Coffee and water provided is awesome. Not a huge fan of virtual checkin but it works

I had to cancel 2 nights of a 4 night reservation and they were very gracious and returned 2 nights charges.

The coffee machine didn’t work and that’s not good! This can’t be happening!

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.