Gornji Grad Vacations from ￥220,256

Great location in the heart of the old town, right next to the river and within easy walking distance of all the main attractions. There are plenty of excellent restaurants and bars nearby. The hotel was very clean, and the air conditioning worked exceptionally well. The bed was a little too soft for our liking and quite noisy when moving. Also, the bedside lamp couldn’t be used because the only available power outlet was needed for charging our devices. Our biggest disappointment was the room allocation. We had specifically contacted the hotel beforehand to confirm a room with a private bathroom, but on arrival we were given a room with a shared bathroom because, we were told, the private bathroom had broken. We understand that unexpected maintenance issues can happen, but the way the situation was handled was disappointing. We had to insist that this was not acceptable, especially after receiving prior confirmation. The initial response was simply that “things get broken,” delivered with a dismissive attitude. Only after we pressed the issue were we given an upgraded room with a private bathroom. Overall, the location and cleanliness were excellent, but the customer service when dealing with the room issue could have been handled much more professionally.

I paid for a double room and i was given a twin bed. But this was still not the real problem. It was August and I obviously booked for Air conditioning. When entering the room i saw only a Fan which was quite inadequate. Then the carpet smelt bad. You can imagine how the combination of these two aspects didn’t ensure any good rest at all at night. The position of the hotel is ok, especially if you are in the middle of a longer journey. And that was exactly our situation. One night was tolerable, more than One I would for sure have asked for explanations.

Tout est parfait dans ce magnifique site! La nourriture du restaurant est délicieuse!

Clean room, but the showers weren’t great. Decent for the price though