Glen Eden Ski and Snowboard Centre

we called the customer service multiple times before the check in to find out how the process works. None of the calls got answered at different times of the 2-3 days before the check in. The only time that the call got picked up is when I followed the automated voice system to make deposits after receiving an email notification. The listing advertised with on-site parking for a fee of 25CAD but they told me on the phone parking is not available so I have to find other street parking. The building security told us that they don't offer parking to short term airbnb customers. The nearest garage is about 10 minutes walk. We arrived at 4:30pm, went up stairs and still cannot find the keys. turned out the cleaning personnel was not done yet and we waited another 20 minutes till they finished. The listings include 1 king bed, one sofa and a double bed in the living room. Turned out that the double bed is very small and only about the size of a twin sized bed. We are 2 families, and it is too small for two adults. The rooms look nice on photos with french windows but in reality the shades are so bad that they barely block natural lights early morning. Overall, the experience is bad - we didn't get good rest because of so many issues with this place. I would not recommend it.

Staff are always amazing, warm and welcoming. I stay here several times a year.

Very poor communication - dirty laundry was left in the washer. Dirty dishes left. The unit wasn’t cleaned properly; Upon leaving, a large Russian man who was apparently the cleaner came into the room without our knowledge. Had not knocked or announced his entry, just unlocked the door and walked right in. I was standing there undressed, terrified. He STILL didn’t make me aware of who he was: this was well before the checkout time. So he shouldn’t have been there at all: this was an extreme safety concern and a massive privacy violation. I made the rental company aware, three emails sent and they have ignored me and avoided further contact with a proper solution. Not even offering an apology. This is a warning moving forward- I wouldn’t book with these people again. They don’t take care of their clientele or guests.