2/10 (非常に不満)
David
家族旅行
2025 年 8 月 13 日
気になった点 : 清潔度、施設のコンディションと設備
GOOD: Food in associated restaurant was good.
BAD:
1: I thought I requested one accessible room, but your website was not clear. The hotel person i spoke with a few days before arrival said it was on ground floor and, if memory serves me correctly (perhaps?), that a wheel chair could roll into this room. However, there were two steps to get into the room, which proved VERY difficult for our 90 yr old relative. Furthermore, the shower had a step up of approx 10 inches, Disappointing!
2: On arrival, outside temp was ~ 15 degrees, and the rooms were about the same temp. Radiators were off, staff didn't seem to know how to switch them on. they did eventually switch on at night, but it's unnacceptable for a room charge of 125 pounds to have no way to heat the room - in Scotland!
3: Initially we could see only ONE bath towel, between three adults. We requested a couple more and were given one OK and one ripped, almost threadbare towel.
4: The curtains in both rooms appeared to be dirty, old with a few hangars off leaving gaps.
5: BRIGHT light outside the door we could not switch off. The dirty, worn out roller blind didn't cover the door window, so people could see in and we had virtually no sleep, as it seemed like it was daylight in the room.
6: The toilet seat in the pensioners room was loose and therefore a clear danger to a pensioner.
7: For 125 pounds i expected a phone
8: Plenty of cobwebs in both rooms. This hotel definitely not 4*, worse than a bothy.
David
2025 年 8 月に 2 泊滞在
