朝食 (郷土料理)、毎日提供 (1 名様 18.00 MYR)
利用可能日を確認

ループ オン リース ホテル ペナンの口コミ

3 out of 5
ループ オン リース ホテル ペナン
29 Leith Street, George Town, Penang

口コミ

8.0

とても良い

評価 10 - 53 件の口コミ中 19 件が非常に良い" "
評価 8 - 53 件の口コミ中 21 件が良い" "
評価 6 - 53 件の口コミ中 7 件が普通" "
評価 4 - 53 件の口コミ中 5 件が不満" "
評価 2 - 53 件の口コミ中 1 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Super

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close by everything within five minutes walking distance
2024 年 5 月に 2 泊滞在

8/10 (良い)

Nuzhat Tasnim

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was overall a good experience, but I would have liked it better if they could have shared plates for the room.
2024 年 3 月に 4 泊滞在

8/10 (良い)

Wai Meng

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The only negative were the bath towels. They smelled like they were smoked and with an odd smell to it.
2024 年 1 月に 4 泊滞在
Rajからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the bath towels has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Comfortable bed, friendly reception. The only cons is the check in time, 3pm was a bit off. They should think about readjusting that rules.
2023 年 12 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We're sorry to hear that you had a long wait time for your room and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 (良い)

RYAN K K

2023 年 9 月に 3 泊滞在
Rajからの返信 (投稿日 : 2023 年 10 月 20 日)
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review on Agoda. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

6/10 (普通)

Kenneth

良かった点 : 清潔度、スタッフとサービス
Excellent location in terms of convenience to shops and food. Hotel staff is extremely polite and friendly. However, sound insulation is not the best both from hallway and next door. All in all, may consider depending on the price again.
2023 年 10 月に 4 泊滞在
Rajからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、スタッフとサービス
Never again
Lost my hotel room card and admitted during check out. Was charged RM20 for it, which I didn’t mind since it was my fault I misplaced it. No receipt for that either. Handed the frontdesk staff a RM100 note. She returned me 20 pieces of RM1, and notes amounting to RM80 in total. When I asked what she meant by that, she took the notes back and handed me a RM20 note instead. The contempt in her response was disappointing. And I haven’t even started on the room.
2023 年 7 月に 2 泊滞在
Rajからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 (不満)

CHUNG CHING

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Rajからの返信 (投稿日 : 2023 年 11 月 24 日)
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

8/10 (良い)

Milena

2023 年 6 月に 3 泊滞在
Rajからの返信 (投稿日 : 2023 年 11 月 24 日)
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

4/10 (不満)

Hiu Tung Joe

気になった点 : 施設のコンディションと設備、客室の快適度
房間完全沒有清潔
2023 年 3 月に 3 泊滞在
Rajからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the room has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. . We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

10/10 (非常に良い)

Gerald

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Für die Preisklasse war alles super
2023 年 1 月に 13 泊滞在
Rajからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk Admin

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 1 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 7 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

2/10 (非常に不満)

Andria

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Thankfully I only book for 1 night as the room was really small and had a bad stain on the bedsheet and the wall had bad moldy water mark when the hotel is claimed as refurbished. The car park is super narrow and small which I have no idea how a car park is being created that way.
Rajからの返信 (投稿日 : 2023 年 1 月 7 日)
Thank you for taking the time to share your feedback on Expedia and for choosing to stay at Loop on Leith, Your Trusted Local Companion, during your visit to Georgetown, Penang. Your feedback is of great assistance in the improvement.Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. We sincerely apologize for all that transpired during the course of your stay especially pertaining to the cleanliness standards and lack of parking. I will be sure to address these shortcomings with the respective team concerned. Please be so kind to contact me personally, via email, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.

8/10 (良い)

ADNAN KASHOGI

小さなお子様連れの家族旅行
Is ok
2022 年 9 月に 2 泊滞在
Owner Repからの返信 (投稿日 : 2022 年 10 月 14 日)
Dear Adnan,Thank you for taking time to share your feedback. We are glad you had a good stay and found the Hotel to be good. We hope to welcome you back again soon. Thank you

6/10 (普通)

Hew Jhee

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Sound proofing is bad.. I think when is peak season.. can get all kinda noise from others room.. other then that, location is just too good
2022 年 4 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good for the price paid.Very good location.
2021 年 5 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
Good location at the city centre with easy access to many cafes, restaurants and bars.
2021 年 4 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Faizal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 2 月に 1 泊滞在
rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Farah Syahierra

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 1 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 (普通)

JULIANA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
A lot of improvements can be made. During our stay we got Magenta room and it’s not as spacious as in the picture on the website which is what I’d expected. The lobby was full with pile of towels and bedsheets. Parking lot is quite limited. Unfortunately when we wanted to have bath, the heater did not function well as the water wasn’t hot enough and my husband got fever but the front desk staff was at least willing to send a pail of hot water to us since there was no maintenance staff on duty. Hope they can improve it.
2020 年 12 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 (非常に良い)

NURUL AMIRAH

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love the concept Decorations all are is perfect
2020 年 9 月に 2 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Mark、KL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice and new. Good check-in process. Small but cosy room. The mattress was a little too firm for my liking but overall a good stay.
2020 年 8 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 2 月 3 日)
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Improvement Required & Limited Parking Space
Clean hotel, but improvement required for the receptionist in the morning session during my checkout time. She don't even checked and refund my deposit until the time I remind her. This shouldn't happen as you should check all the details and info when dealing to your guest. And important point for those who drive there, the parking at the hotel area is very limited. we forced to park overnight at the open carpark opposite hotel which cost us rm30 per night.
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang

10/10 (非常に良い)

WOEI YANG

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
nice hotel
it is comfortable and very clean!
2020 年 7 月に 4 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Miew chee

2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

VInogran

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

8/10 (良い)

HY、KL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Design of the hotel looks very trendy, strategic location, there's convenient store and restaurant within walking distance. Free parking available too!
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 (普通)

Jayakumar

良かった点 : 清潔度
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

10/10 (非常に良い)

Faizal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Rajからの返信 (投稿日 : 2023 年 1 月 19 日)
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!

6/10 (普通)

Eddy、Ipoh

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location of the property is good, within walking distance to many eateries and attraction. Traffic isn't heavy at this hotel.
2020 年 3 月に 2 泊滞在
Janet Tanからの返信 (投稿日 : 2020 年 3 月 25 日)
Dear Eddie Thanks for staying at LOOP on Leith. We look forward to your return in the near future.

10/10 (非常に良い)

Zowie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Great service and very friendly.. just that the walls were a little thin...
2020 年 2 月に 1 泊滞在
The team at Loop On Leithからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Zowie, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 (良い)

Emad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good for short stays. A day or two tops
Good value for the money. Food offered during breakfast is extremely limited to Malaysian food! No cheese at all for example!
2020 年 2 月に 1 泊滞在
The team at Loop On Leithからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Emad, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Not sound-proof, clothes hanging place too limited, no tissue paper.
2020 年 1 月に 1 泊滞在
Jasvin Singh からの返信 (投稿日 : 2020 年 2 月 3 日)
"Dear guest, We are sorry to hear that your stay was less than satisfactory. We have shared your comments with our project teams and will continue to improve the experience at our hotel. We hope to have another opportunity to have you back with us on your next visit to Penang! Best regards, The team at Loop On Leith"

6/10 (普通)

宿泊されたお客様

カップルで旅行
The cafe had a very nice ambience, and was cosy. Good choice of food for buffet breakfast.
2020 年 1 月に 1 泊滞在
Jasvin Singh からの返信 (投稿日 : 2020 年 2 月 3 日)
Dear Guest, Thank you for your kind words for our restaurant team! We look forward to having you back with us very soon! Best regards, The team at Loop On Leith

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loop on Leith George Town
Location was very convenient for food & Heritage areas. Overall good value for money and will stay there again next time
2020 年 1 月に 3 泊滞在
The team at Loop On Leithからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Peter, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 (良い)

Susie Mulyati

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2020 年 1 月に 2 泊滞在
The team at Loop On Leithからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Susie Mulyati, We are glad to read we were an important part of your Penang experience! We look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 (良い)

Jenny

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable & Cosy Boutique Hotel
Hotel was new and clean, accessible location and they catered to a birthday surprise for my mum upon request. Friendly staff, always looking for feedback for improvement in all areas. It would be good if the breakfast mains can be changed on some days to provide more variety in choices. But do keep up the good work and keep striving for improvement!
2020 年 1 月に 4 泊滞在
The team at Loop On Leithからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Jenny, Thank you for your kind comments and we are all glad to read you had an amazing stay with us! Thank you for choosing Loop on Leith and we look forward to having you stay with us on your next visit to Penang! Best regards,

8/10 (良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We were backpackers . All the way frm southern travel by bus . We reach there early in the morning but few days before , i already make a phone call to get our early checkin , as the staff said , we could get our room at 11am . But then , we need to wait up to 2pm . i can tolerate with anything causes but i already make a phone call , i told them already . I know its holiday , but i called . I let your staff know , my time arrival , request early checkin as we are so tired . But nevermind . Pls dont do that again to your other customer . Everything was excellent , the room , hotel , thank you .
2019 年 12 月に 2 泊滞在
The Team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 29 日)
Dear Anonymous, Thank you for your kind comments and feedback. We thank you for sharing your situation and please rest assured that our team were doing their very best to prepare your room for you. While we regret we couldn't start your stay with us on the right note, we hope we made the rest of your stay as comfortable as possible. Kindest regards,

6/10 (普通)

YL、Kuala Lumpur

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We booked a room with special request providing clean room. When we checked in, they gave us room number 213, and the room didn't clean up at all from previous guest ( we have proof) When we called the staff, they asked us to come down lobby instead of asking their staff to comfort us or accompany us for the incidents. They didn't apology at all (even after check out), and kept silent, gave us another room 111. We was so disappointed after few hours to arrive Penang with this welcome. We are looking forward that the staff should be more professional (please give them training - at least on how to say sorry to guest for the incidents) . The room's facilities are new, modern, automatically. Location is excellent. Overall, the hotel is excellent with the price. It would be greater if the staff know how to resolve the issue.
2019 年 12 月に 2 泊滞在
The Team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear YL, Thank you for your kind comments on our rooms and our unparalleled location! We truly appreciate your feedback on your stay and it is with valuable words like yours that we can motivate and develop our new team to be better. We thank you again and hope for an opportunity in the future to regain your trust in our teams' ability to make your stay at Loop a memorable one!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perhaps it’s new, just opened in November 2019, the place is clean and what else? Looks new. The best thing about this place is its location. Close to most of the tourist spots and eating places. Walking distance ( just turn a corner) to Love Lane and Chulia Street. 15 mins walk to China House and to Komtar. And so many places are close. A great location. The property itself is functional, although small room, we only used the room to sleep anyway. Great place to chill out over a few days. Will stay again. Hope they can keep up with the cleanliness.
2019 年 12 月に 2 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Anonymous, Thank you for your encouraging words and we are glad to read that we made your stay in Penang even more enjoyable. We look forward to welcoming you back on your next adventure in Penang!

10/10 (非常に良い)

Merali、Atlanta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brand new hotel with great location. All the staff were great, starting from front-desk, security, office-staff and restaurant staff. Hotel Manager went out of his way to meet and welcome us, which is rare. Good breakfast, side from not having black tea. Will definitely come back.
2019 年 11 月に 7 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Merali, Thank you for your kind words and we are glad we made your stay delightful. We look forward to having you back with us soon!

8/10 (良い)

Albert、Singapore

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
This is a newly open hotel. All items are new & good. -But the rain shower mounting was loose in both of our connecting room. -The hot shower system took longer time to heat up & the water heater tank capacity is small. Once the heated water in the tank used up , you will get cool water for shower. - Room sound proofing was bad. - Reception staffs efficiency & knowledge need to be improved
2019 年 11 月に 1 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Albert, Thank you for your kind comments and feedback. Please rest assured we have our project teams working on the comments you have made during our opening phase. We hope to have you back with us soon for an even better stay!

8/10 (良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Heritage area, place still new n a bit dusty, breakfast need to be improve
2019 年 11 月に 1 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Anonymous, Thank you for your feedback! As the hotel is newly opened, we are continuously working to make your next stay with us even better! We look forward to your return!

8/10 (良い)

Yeen Ching

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Yeen Ching, Thank you for your lovely rating and hope your stay with us was lovely! We hope to welcome you back soon!

4/10 (不満)

Henry

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2019 年 11 月に 1 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Henry, Thank you for your lovely rating of our hotel and we hope to see you back very soon!

10/10 (非常に良い)

Lee

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We love the feel and functionality of this room despite it being small. Location wise is perfect to venture out to the streets and alleyway. Top marks for the service especially the wonderful surprise on my birthday. Will definitely be back to enjoy more of it.
2019 年 11 月に 1 泊滞在
The team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear Lee, Thank you for your glowing comments on our location and unique rooms! Thank you for choosing to celebrate your birthday with us and we hope to have you back with us for more special occasions!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good accomodation. New property and helpfull staffs. Strategic location. Buffet breakfast. Easy access.
2019 年 11 月に 1 泊滞在
The Team at Loop on Leithからの返信 (投稿日 : 2019 年 12 月 27 日)
Dear D, Thank you for sharing your glowing review of our hotel! We hope to continue to impress you on your future stays with us!