Many thanks for your feedback dear Mr. Tanaka. We are excited that you fully enjoyed your stay at our hotel. We hope to welcome you soon again. Best regards,Dorothée Reception
10/10 (非常に良い)
Jun
出張
2022 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Jun
2022 年 6 月に 2 泊滞在
Célineからの返信 (投稿日 : 2022 年 6 月 20 日)
Dear Sir,
We just want to thank you for your great review you made about your stay. We are glad to know you enjoyed our hotel so much. It will be a pleasure to welcoming you again in the near future.
Best Regards
10/10 (非常に良い)
YUJIRO
出張
2022 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel
YUJIRO
2022 年 5 月に 4 泊滞在
Célineからの返信 (投稿日 : 2022 年 6 月 14 日)
Dear Sir,
Thank you for your great review you made about your recent stay with us. We are glad to know you appreciate our hotel so much. It will be a pleasure to welcom you again in the near future.
Best Regards
Dear Customer, thank you for your nice comment. We are happy that your stay is well spent. Your satisfaction is our greatest achievement. We look forward to welcoming you back our etablishment.
Cordially
到着した時、先に受付で他の人を対応していました。
こちらに気付いても何も声をかけずに無視。海外ではよくある事なので、こちらもあまり気にせずいましたが、前の人の対応が終わっても声をかけて来なかったのには少し驚きました。こちらから声をかけると、無愛想なままの対応。
帰りも同じで、先客が終わっても他の仕事をしたりしていて、子供にもニコリともしてくれません。格別悪くはなかったですが、随分無愛想な受付が印象的でした。
The receptionist didn't talk to us even after they finish the costumer. We were carrying our luggages and we were looking at the receptionist at the counter. It was obvious enough that we were waiting for checking in. The same thing happened again when we checked out. It wasn't a "bad" stay, but not very pleasant.
Jackie
10/10 (非常に良い)
Jake
2024 年 4 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the decor, nice touches in the room to feel traditional Swiss. Location is excellent, literally around the corner from the lake. Had self-controlled AC.
Jake
2024 年 4 月に 2 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Jake,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Cinira
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Charming Swiss vibe close to everything in the city. Loved the authentic fondue experience at the restaurant. Train station is a 10minute walk.
Cinira
2024 年 4 月に 4 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Cinira,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Daniel
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Helpful friendly staff, good food , clean room and a comfortable bed
Daniel
2024 年 4 月に 1 泊滞在
Pierreからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear clientTThank you for your great review about your stay. We are delighted that you enjoyed our hotel, a stone's throw to from Leman lake and city center, and our typical Swiss restaurant with live music. It will be a pleasure to welcome you again in the near future.Wish you a very nice day.Best Regards
10/10 (非常に良い)
trevor
家族旅行
2024 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was absolutely fantastic, and the restaurant in the hotel was quite pleasurable
trevor
2024 年 3 月に 3 泊滞在
Célineからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Sir,Thank you for your great review about your stay. We are delighted that you enjoyed our hotel, a stone's throw to from Leman lake and city center, and our typical Swiss restaurant with live music. It will be a pleasure to welcome you again in the near future.Wish you a very nice day.Best Regards
10/10 (非常に良い)
Andy
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Andy
2024 年 3 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Mr Johnson,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your so much for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Alonso
2024 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alonso
2024 年 3 月に 2 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Mr Perochena,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you and your family again for a next stay.Best Regards
10/10 (非常に良い)
Bethan
カップルで旅行
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely restaurant & breakfast area!
Bethan
2024 年 3 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Bethan,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel and our restaurant.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Favor
小さなお子様連れの家族旅行
2024 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and clean space! I plan to revisit next time I'm in Geneva!!
Favor
2024 年 3 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Ms Lee,Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you and your family again for a next stay.Best Regards
10/10 (非常に良い)
Philip
カップルで旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The upgrade to the larger suite was lovely, plus birthday surprises as well.
The dinner in the restuarant was superb, and everyone should do the fonsue cooking lesson, so much fun and cheese.
Philip
2024 年 3 月に 2 泊滞在
Célineからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Sir,We just want to thank you for your great review you made about your recent stay with us. We are delighted that you enjoyed our charming hotel with our special attention for birthday as well as your cheese cooking class with dinner in our restaurant. We are happy that you keep good memories of Swiss hospitality and we hope to have the opportunity of welcome you again during a future stay in Geneva.Wish you a very nice day.Best Regards
8/10 (良い)
Klaus
2024 年 3 月 12 日
Klaus
2024 年 3 月に 1 泊滞在
Célineからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Sir,Thank you for your great review you made about your recent stay with us. We are glad to know you appriciate our hotel. It will be a pleasure to welcome you again in the near future.Best Regards
10/10 (非常に良い)
Fanny
2024 年 3 月 10 日
Fanny
2024 年 3 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Ms Connolly.We would like to thank you for your stay wit us and we hope you had a nice trip back home!Thank you so much for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
2/10 (非常に不満)
Brett
家族旅行
2024 年 3 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rude staff. Loud music from bar until late 1am. Room were not what I asked for. Room temp was over 80 degrees I. Both rooms.
Brett
2024 年 3 月に 1 泊滞在
Célineからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Sir,First of all, we would like to thank you for having chosen the Edelweiss for your reservation in Geneva and for having taken the time to give us your feedback.Your comment was brought to our attention and wish to assure that te comfort and the satisfaction of our Guests are our outmost priorities.We was really sorry to read that the professionnalism and availility of the staff didn't meet you expectation as well unusual music and warmth in the roomsWe would like to apologize most sincerely for your experience and assure you that is not typical of your normal services. Thank you for your valualble comments which allow us to improve the quality of our services. Hoping this communication receives your favorable consideration. We look forward to having the opportunity of welcoming you again in the near future.Best Regards
10/10 (非常に良い)
Sally
家族旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean and inviting. Linens in excellent condition. Water and chocolates placed in side table for us. Sofa bed was made up, ready to use which was very much appreciated. Would recommend hotel.
Sally
2024 年 2 月に 2 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Sally,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank you for your great review you made about your stay. We are glad that you enjoyed your stay and have taken good note of your impression about our hotel . Your feedback motives us to improve. It would be a pleasure to welcome you again for a next stay. Best Regards
10/10 (非常に良い)
ROSA MARIA
2024 年 2 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ROSA MARIA
2024 年 2 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Rosa Maria,Thank you for your great review you made about your stay. We are glad that you enjoyed your stay . Your feedback motives us to improve. It would be a pleasure to welcome you again for a next stay. Best Regards
10/10 (非常に良い)
Lynne Whipple
2024 年 2 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel, great staff, delicious breakfast and dinner. Room are most attractive and comfortable.
Lynne Whipple
2024 年 2 月に 2 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Ms Whipple,Thank you for sharing your comments about your recent stay with us. We are delighted that you had a very pleasant stay at Edelweiss's hotel. It will be a pleasure to welcome you again for a next stayKind regards
10/10 (非常に良い)
Helen
出張
2024 年 2 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
It was a cosy and quaint hotel. Very typical Swiss feel. Very friendly and helpful
Helen
2024 年 2 月に 2 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Helen,Thank you for your great review you made about your stay. We are glad that you enjoyed your stay with us Your feedback motives us to improve. It would be a pleasure to welcome you again for a next stay. Best Regards
6/10 (普通)
Tanja
2024 年 2 月 10 日
Tanja
2024 年 2 月に 6 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Madam,Thank you for sharing your comments about your recent stay with us. We are delighted that you had a very pleasant stay at Edelweiss's hotel. It will be a pleasure to welcome you again for a next stayKind regards
10/10 (非常に良い)
Gail
カップルで旅行
2024 年 2 月 8 日
It was ideally positioned for our City Break and the staff couldn’t do enough for us. Great memories have been made.
Gail
2024 年 2 月に 5 泊滞在
Célineからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Sir,We just want to thank you for your great review you made about your recent stay with us. We are delighted that you enjoyed our hotel and our location near Leman lake and city center. The whole team is happy to have contributed to your satisfaction. Look forward to having the opportunity of welcoming you again in the near future.Wit our Best Regards
10/10 (非常に良い)
valerie
出張
2024 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
valerie
2024 年 2 月に 3 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Valerie,We would like to thank you for your stay with us, thank you for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Amy
2024 年 2 月 3 日
Amy
2024 年 2 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Amy,We would like to thank you for your stay with us and we hope you had a nice trip back home!Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
DIANE
2024 年 1 月 30 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Très bel hôtel avec personnels accueillant
DIANE
2024 年 1 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Diane,We would like to thank you for your stay with us and thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Shen Min
2024 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff was friendly and helpful, room looks like it was remodeled, quite new, location was good: walkable to lake and old town
Shen Min
2024 年 1 月に 1 泊滞在
Célineからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Madam,Thank you for your great review you made about you recent stay with us. We are delighted that you enjoyed our hotel completely renovated, close to Leman lake and city center. It will be a pleasure to welcome you again in the near future. We wish you a very nice day.Best Regards
10/10 (非常に良い)
Mauricio
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mauricio
2024 年 1 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Mauricio,We would like to thank you for your stay at the hotel Edelweiss and thank you for sharing your great review about your stay.We look forward to welcome you next time.Kind regards
10/10 (非常に良い)
Hyden
2024 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, helpful staff, spacious room
Hyden
2024 年 1 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear sir,Thank your for sharing your great review about your stay. We are glad that you enjoyed your stay with us and we have taken good note of your impression about our hotel.It will be a pleasure to welcome you again for a next stay.Best Regards
10/10 (非常に良い)
Jill
2024 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel and staff
Jill
2024 年 1 月に 3 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Jill,We would like to thank you for your stay at the hotel Edelweiss and thank you for sharing your great review about your stay. We are glad that you enjoyed your stay with us. Your feedback motives us to improve. It would be a pleasure to welcome you again for y next stay.Best Regards
8/10 (良い)
Russell
家族旅行
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient hotel from the train station. Lovely beds and good location
Russell
2024 年 1 月に 1 泊滞在
Fikretaからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Russell,We would like to thank you for your stay with us and thank you for sharing your great review about your stay. We are glad that you enjoyed your stay with us. Your feedback motives us to improve. It would be a pleasure to welcome you again for y next stay. Best Regards