2/10 (非常に不満)
robert
家族旅行
2025 年 12 月 28 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We only was in room for about 15 to 20 mins tops . Had a mildew smell I went to the desk clerk they gave me a can of air freshener to spray . Went and turned on ac unit smell was unreal . Got to looking and found that ac unit was full of mold and nasty growth have video to prove . Went back downstairs asked for another room and they refused because of being booked thru Expedia . I was then cursed at by the desk clerk have on video and they refused to give. A refund because I booked with Expedia so had to leave and rent a room somewhere else but I have lost my entire money paid for that room . My son has asthma so it was extremely tough on him ruined our trip cost
Us $233 for another room plus I lost the money for this room horrible experience never been treated so bad by a motel . Manager was suppose to call me at 10
Am which hasn’t happened I called back and they said he is off until Monday but they do not give refunds when booked by Expedia . They actually punished us for using the Expedia service because refused to give us another room or refund because we used Expedia .
I’m calling health department , better business bureau and consumer affairs in the morning we go up and drove home from the other motel this morning because we spend half the night looking for another room . Total
LETDOWN !!!!!
robert
2025 年 12 月に 1 泊滞在
