- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome extremely professional and kind!!! Rose at the front desk was FABULOUS!!! She made sure everything was excellent!!!
Located in Gatlinburg, Country Inn & Suites by Radisson, Gatlinburg, TN is in the city center. Ripley's Believe It Or Not Museum and Titanic Museum are cultural highlights, and some of the area's popular attractions include Gatlinburg Sky Lift and Gatlinburg Space Needle. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Area & Amusement Park are not to be missed. Our guests appreciate the hotel's central location.
This hotel looks nothing like the picture depicts. The pool area is so disgusting. When you walk into the pool area the smell of wet dog and b.o. hits you right in the face. There is no ventilation. The pool is not clear rather cloudy and has debris and hair floating in it. Don't ask the staff to clean it they will tell you it's up to the pool guy who comes every 2 or 3 days. The floor in the pool area hasn't been scrubbed in months, it's gross. During our stay I found a cockroach in the pool area (I took a picture so I am not lying) after that we never visited the pool. There were no amenities due to Covid. The floor in our hotel room bathroom was also gross. When the floor towel got wet it turned brown with yuck from the floor. The blankets are thin and barely cover the top of the queen size bed. The staff is not friendly. If the parking lot is full you have to park 2 blocks away in an unlit lot where you cannot see your vehicle and walk to the hotel. I contacted expedia and the hotel regarding my issues and was told oh well nothing we can or will do. Will never stay here again.