Location is great and view of downtown was wonderful. The condo, however, was very lacking. It was clean and the staff was wonderful and very helpful. This condo is badly in need of updating. The living room furniture was not comfortable at all. Had only one working light in the queen bedroom. There was only one chair on the balcony. No knob on the closet. It reminded me of a college dorm room that had been well used. The saving feature of this condo is the view of downtown. We were able to watch the ball drop and all the fireworks on New Year's Eve from our balcony. The staff was excellent, the condo not so much.
Rebecca T.
2021 年 12 月に 3 泊滞在
4/10 (不満)
Charlotte C.
2021 年 6 月 18 日
良かった点 : 清潔度
Not what I expected
Our Condo was supposed to be bedding for 6 but the couch was totally horrible and so no one could sleep there, the chair in the living room was broken down and miserable. The king size bed was so bad that we had to put covers to prop up the head area so we didn’t have to lay downhill. The dishwasher wouldn’t shut and had water in the bottom that smelled soured. The refrigerator wasn’t cool enough to keep our drinks very cold. Knob on closet was broken and pulled off every time I tried to open it. 1 coffee cup for 4 adults and 4 plates for 6 people..I mean really! Plus the hot tub was lukewarm and the elevator didn’t work when we were leaving so had to carry everything down 4 flights of stairs! Such a disappointment.. and to top it all off the bear cabin was a condo not a cabin. 1 good thing I can say is the location was great for the kids to go walking to downtown Gatlinburg.
Charlotte C.
2021 年 6 月に 3 泊滞在
4/10 (不満)
Josh M.
2021 年 6 月 14 日
気になった点 : 清潔度
Floors was dirty light was out couldn’t get anyone to help with anything an
Floors was dirty like hadn’t been swept or mop in weeks I let my grandson down for min when we got there an had to change his clothes cause he was dirty an clothes was black from all dirt on top of the lamp all was blown light bulbs balcony light didn’t work overall was poor an bad experience an I will never stay at gatlinburg chateau again an this was just little trip too plan for the big one in month so just lost my bussiness an if I don’t get some kinda discount or refund of some kind I will be done with vrbo to