Garzareal Vacations from ￥216,429

Location of the hotel is good. Just steps away from Trevi Fountain and Spanish steps, plus lots of food options. The eggs and the cake at breakfast were too dry and the staff ran out of the mini croissants every morning.

We had a nice stay. The rooms are no-frills rooms but the beds are comfy, the A/C is strong, and the mini fridge was great to have for 4 days of travel. I appreciate how clean and tidy the room was upon arrival, and housekeeping even called the room daily asking if we needed fresh towels. Great customer service overall, from front desk to valet to housekeeping to casino floor workers. Thank you for that! Also, parking is included in their garage which was great and felt safe considering I saw a security on a bike almost every time I went to my car. Cigarette smell is strong upon entering hotel but disappeared once I was on my floor and in my room.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.