Gaotang Lake

We stayed in this hotel for 8 days. The hotel is located in the new district of Changzhou. There are several bus lines at the door step of the hotel. The hotel looks quite new and very clean. The complimentary breakfast was very good. I was particularly delighted with the quality of the coffee served in the morning. Our stay in the hotel was in the mid of November. The outdoor temperature was around +10C during our stay. The lobby and the breakfast area were quite cold for someone like us from North America as we are used to some 20C indoor temperature. No heating was provided in the first few days of our stay, making in-hotel dinning quite an unpleasant experience. After my complains to the management during our evening dinning in the hotel, heating was turned on in both the lobby and the breakfast area the next day. Although our room was quite clean, there as an unbearable smell from the washroom. We had to keep the exhaust fan running 24/7 in order to lessen some of the smell. After a bit investigation, it was found that the smell came from the drain opening, both in the shower and near the toilet. The same smell was also spotted in the main washroom in the lobby. Looks like major sewage cleaning is needed.

Received great help and good service from Miranda and Joanna (Front Desk). also teh Room Service was good too.

This property has gone down hill since it opened as a Shangrila. It is now 20 years old and despite several branding changes (now VOCO an IIHG hotel) and a renovation, the service and remodel is substandard. The hotel claims it is a 5 star but the room service menu is a joke. The food is hust bad. And the inviting feeling to foreigners it once had with English speaking employees, currency exchange service, ann ATM on premises and a room service menu loaded with foreign options, there are much better options within a mile of this location including the Marriott Xinbei and the Sheraton. Both of these options are much superior.