10/10 (非常に良い)
Georgina Ilona
グループ旅行
2026 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at HOM since they opened, years ago. It had become a tad tired, last time I stayed there, but they have renovated and the entire place looks great. The rooms were very reasonable - especially as it was spring break - clean, super comfortable beds. The sheets were actually a bottom fitted sheet - nice. Lots of pillows and light duvet. The A/C actually worked well. There was a fridge and a microwave. New faux wooded floors and a little seating area made it nice. One of the things I like is they put roll down shades, so no light leakage (of course door cracks and infinite glowing lights in rooms are everywhere today) Common area was pleasant and inviting and breakfast was very nice. Great coffee, real half and half, the staff kept their eye on the food and service areas and it was clean and stocked.
The ultimate compliment is for the customer service. I had made a mistake with my reservation, thought I was going to end up with two rooms at the last minute. Sierra (I hope I spelled her name right) helped me via text. At that time, I'd asked for the name of the person who helped me, but they just said "glad to help" When I checked out, I wanted to find out who this person was, because nowadays, helpfulness like that is rare. She happened to be there and remembered the situation. The young woman was so pleasant and helpful. I could've seen this situation turn into "too bad, you messed up, can't help" Instead, she cared and helped. What an asset!
Georgina Ilona
2026 年 3 月に 3 泊滞在