Fukuoka Castle

This is NOT a place for you if hygiene is important!! The hygiene is not up to standard and not for Japan. It feels the management have tried to cut operation costs and hygiene has been sacrificed. Bad: - Bins are only emptied at the end of your stay attracting crockaches. In summer rubbish begin to smell if you had food. This does not work well with a hotel offering a full functioning kitchen (as people would be cooking) - We were given one roll of toilet paper for a four night stay for a four bedder. We were told we have to buy more toilet paper ourselves. - We found and killed several crockaches in the bathroom and the living room. - The bathroom ceiling fan and curtain rod and curtain had mold on it. - Toilet paper holder was broken, unsure of intentions to fix . - A towel had yellow spots on it Good: Quiet street, can sleep well. Aircon is good. Water pressure is good Management responded quickly to our request and sent someone to clean the bathroom the next day. The shower curtain was changed. However that is only a temporary fix. I think management should invest in doing a deep clean of the room before leasing out to the next customer.

The blanket is smelly and the beds are very small. The room is not possible to accommodate 8 adults and 4 kids as indicated ( only 2 queen sized beds and 4 small sized single beds). Besides, only one toilet and washroom was available. It took hours for us to take term bathing every night. Check in is very uneasy. The check-in ID was incorrect, and the operator can hardly communicate in English. Tissue ran out on the second day, but no refill was available. Don’t know how to dump the garbage, and no instruction. Our garbage bin was full for the whole time. We stayed fours nights with 6 adults and 4 kids. It was very crowded and uncomfortable. This room is extremely over-priced, given the space, zero facility and no refill or cleaning on everything. Disappointing!