Vladimir Rodriguez- Director of Operationsからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear Minoru, Thank you very much for your rating of 8 out of 10. We are glad you enjoyed your stay with us. Please let us know if there is anything else we can do for you at this time. We hope to see you again when your travels bring you back to the Fremont area.Thank you, Vladimir Rodriguez
10/10 (非常に良い)
Feifei
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Employees are friendly, facilities are quite new and location is convenient
Feifei
2024 年 5 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us, we are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you Lillyan for your 5 out of 5 review. We hope to see you again soon!
10/10 (非常に良い)
Shawn
2024 年 5 月 11 日
Extremely comfortable bed , great lite blocking shade , even tho in a busy area was very quiet in the room polite and attentive staff
Shawn
2024 年 5 月に 1 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
8/10 (良い)
Divya、Sugar Land
2024 年 5 月 9 日
Divya
2024 年 5 月に 1 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Wendy
出張
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the staff’s professionalism
Wendy
2024 年 4 月に 1 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Bai、Great Neck
家族旅行
2024 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room is big and location is close to restaurants and food markets
Bai
2024 年 4 月に 5 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Ju
2024 年 4 月 13 日
Ju
2024 年 4 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
YU-EN
2024 年 4 月 1 日
YU-EN
2024 年 3 月に 6 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Mickee
2024 年 4 月 1 日
Mickee
2024 年 3 月に 1 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
4/10 (不満)
Stone
家族旅行
2024 年 3 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The service here is abysmal. The receptionist at the front desk is incredibly rude. Despite asking her three times for assistance, she didn't even acknowledge me.
Stone
2024 年 3 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time out of your day to give us a 2-star review about your experience staying here with us, we apologise about any inconvenience you may have experienced while staying here with us , I hope you can give us another chance to provide you with the exceptional customer service as we always do, we would love to accommodate you again when you are in the Fremont/Milpitas area!
8/10 (良い)
Recher、Brea
カップルで旅行
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and new. Good design bathroom. Would come back anytime
Recher
2024 年 3 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Xing
2024 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Xing
2024 年 3 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Lillyan
2024 年 3 月 17 日
Lillyan
2024 年 3 月に 2 泊滞在
Faisal A.からの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you Dorjbal for your kind words about our hotel staff and your 5 out of 5 review. We hope to see you again soon!
10/10 (非常に良い)
Ryan
2024 年 2 月 18 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Birthday trip
From check in to check out, everything was amazing. Front desk staff made us feel like we knew each other from wayyyy back. Although my 49ers didn't win Superbowl, they had a watch party and I enjoyed it.
Ryan
2024 年 2 月に 3 泊滞在
Laura C. からの返信 (投稿日 : 2024 年 2 月 18 日)
HI Ryan, Thank you for taking the time in sharing your experience with us. We're so glad to hear that you have enjoyed your stay. We take pride in what we do here at the Hilton Garden Inn and strive to make every guest experience memorable as possible. We look forward to seeing you again on your next trip!
Thank you Eric for the 5 out of 5 review score. We appreciate you staying with us and we hope your travels bring you this way again soon!
10/10 (非常に良い)
Dung
2024 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
Dung
2024 年 2 月に 2 泊滞在
Faisalからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area !
10/10 (非常に良い)
MEI-YAO
出張
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MEI-YAO
2024 年 2 月に 7 泊滞在
Laura C. からの返信 (投稿日 : 2024 年 2 月 15 日)
Hello, Thank you so much for taking the time to share your rating with us. We are so happy to know that you enjoyed your stay. We look forward to seeing you again on your next visit.
10/10 (非常に良い)
steven
家族旅行
2024 年 2 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Very clean and well managed hotel. Service was good. I would definitely stay at this place when I’m in town.
steven
2024 年 2 月に 1 泊滞在
Laura C.からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Steven, Thank you so much for taking the time in sharing your feedback. I am so glad to hear that you were able to enjoy your stay while here. We take pride in what we do to ensure quality of service is up to par with our guest expectations. We look forward to seeing you again on your next stay! Take care.
Thank you so much Bill for your 5 out of 5 review score. Thank you for staying with us and we hope to see you again soon!
10/10 (非常に良い)
Ahmad
出張
2024 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thx for the great work
Ahmad
2024 年 2 月に 1 泊滞在
Faisalからの返信 (投稿日 : 2024 年 2 月 4 日)
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .
10/10 (非常に良い)
Christian
出張, カップルで旅行
2024 年 2 月 3 日
Nice hotel, very clean, no complains
Christian
2024 年 2 月に 1 泊滞在
Faisalからの返信 (投稿日 : 2024 年 2 月 4 日)
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .
Thank you Karina for your 5 out of 5 review. Thank you for staying with us and we hope to see you again soon!
10/10 (非常に良い)
Kevin
2024 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kevin
2024 年 1 月に 2 泊滞在
Faisalからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for taking the time out of your day to give us a 5 star review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 (非常に良い)
Jeremy
家族旅行
2024 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very clean and friendly staff hotel
Great staff! Very friendly and clean. I prefer to stay here for when I’m in town with my son for 49ers games
Jeremy
2024 年 1 月に 2 泊滞在
Laura C. からの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for your feedback. We're so happy that you were able to enjoy your stay. Our staff takes pride in what we do and we always strive to deliver the utmost memorable experience. We look forward to seeing you again on your next trip.
4/10 (不満)
An
グループ旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
The service and staff were great. However, the bathroom had this smell of Sewage. When I told the person at front desk, she said that they knew exactly what that smell was.. I was like if you knew the room smelled like that, why would you allow a customer to book the room and say nothing about it?
Thank you An for your kind feedback on the service and staff. I apologize for the odor in your room and I have already begun following up on this so that this does not happen again. Thank you for bringing it to our attention.
Thank you Song for your 5 out of 5 review! I hope your travels bring you back to see us again soon!
10/10 (非常に良い)
Robert
家族旅行, グループ旅行
2024 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet location
Great location and quiet stay for visiting relatives...
Robert
2024 年 1 月に 1 泊滞在
Faisalからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for taking the time out of your day to give us a 10 out of 10 review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you so much for your 4 out of 5 Review of our hotel. I apologize that the air conditioner was noisy. I hope that your travels bring you back to the area so that we can accommodate you in a quieter room.
Thank you so much Amruta for your 4 out of 5 review! We hope your travels bring you back soon!
8/10 (良い)
Amruta、San Diego
家族旅行
2023 年 12 月 28 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This place is clean, quiet and looks relatively new. The only negative experience we had was when we tried to get some complimentary coffee at check out on 28th early morning. The lady at the breakfast station (same one who was there on 27th morning when we had breakfast there) was rude and lazy. When we asked for some coffee, she just lied that the coffee wasn’t available that early. The front desk guy was nice and helped us out.
Thank you Amruta for your 4 out of 5 review and your feedback on the Coffee situation. We will be sure the follow up on that and I am glad to hear that the front desk attendant was able to help you. We hope to see you again soon!
Thank you Biyu for your 5 out of 5 review and I hope your travels bring you back this way again soon!
2/10 (非常に不満)
Shannon
ペット同伴の旅行, カップルで旅行
2023 年 12 月 24 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
I was really disappointed to learn upon checking in that there is a pet fee of $75. I booked my room at the Hilton on Expedia and there was no mention of the $75 fee when checking out. It just said pet friendly. Extra charges should be more obviously stated. Won’t stay here again because of this.
Thank you Betty for your 5 out of 5 review. We hope to see you again soon.
2/10 (非常に不満)
Kimberly
2023 年 12 月 18 日
良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
Incorrect reservation caused frustration delays an
Reservation was not correctly processed so I had to make another one which incurred another deposit. Additional days were discussed several times during my checkin and I trusted it was completed. Housekeeping entered my room even though the do not disturb sign was in the door. I wasn’t allowed to check in my belongings until I did an entire reservation
Kimberly, I truly apologize for the inconvenience you had with the reservation and your stay. We strive for excellence and I truly regret that we fell short in this case. Thank you again for your feedback and I will share it with our team.
10/10 (非常に良い)
Maureen
2023 年 12 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is well managed. Very friendly front desk personnel, hotel is clean and new, bedroom well kept, very clean bedsheets. Comfortable bed, not too soft. Great location walking distance to restaurants and supermarkets. Highly recommended.
Thank you so much Maureen for your very kind words and the 5 out of 5 review. I hope we get to see you again real soon!
10/10 (非常に良い)
YANG
2023 年 12 月 17 日
YANG
Faisalからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you Mr. Yang for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are please to hear that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont / Milpitas area.
10/10 (非常に良い)
Jasper
カップルで旅行
2023 年 12 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome final stay of our ultimate West USA roadtrip. Great to reach, awesome base for some great visits. Fantastic team, great food and we were able to see the Heisman Trophy Ceremony at the bar. Would book it again in a heartbeat!