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"Exceptional service and very clean property!"

"Clean good breakfast"

"It was nice, could have been more clear where things were. Staff was nice, "

"Friendly staff always makes the difference!"

"Viejo"

"I reserved an accessible room with roll-in shower. The room was spacious enough to use a power wheelchair easily. My problem with the room is that it wasn't on the 1st floor. If there is a fire and evacuation is needed the elevators are not recommended. Handicap accessible rooms should be on ground floors."

"It was fine just for over night. Just our egg breakfast was cold"

"I picked this location because I was only in town for 3 nights to see my youngest daughter receive her first Holy Communion. The location was close to my ex wife’s house and from the pictures and description it fit my needs at a reasonable cost. They did agree to accommodate my possible late arrival because of a flight delay which was nice. That was about it though. To start, the lock on the sliding glass doors was not easy to lock and didn’t seem very secure, the ability to open up the room to nature was a plus. Second, walking barefoot on the floors turned your feet black so they probably don’t mop. And third, my biggest complaint. It was advertised or told that the pool was not open. One of the reasons I picked this place is so I could take my kids swimming. From a distance the pool seemed fine, the pool deck appeared to be new and the water looked clean. So after a morning hike and lunch we proceeded into the pool area, gates where unlocked, and was about to get in when we finally saw a sign that said the pool had been shutdown by the health department. Only sign there was at the stairs to the pool. Not on the fence or anywhere else. Looked up the health code and it was because of bacteria in the water and nonfunctional filtration system. This highly disappointed my children and me in turn. I hope someone at hotels.com reads this because I feel like I should some if not all money back. Oh and the toilet overflowed randomly when flushing even without solids."

"place was immaculate beds for super comfy"