Thank you for staying with us. Have a good day

Thank you for staying with us, have a good day!

Thanks for staying with us. We appreciate your feedback!

We apologize if you did not have a great experience on your recent stay with us. We will reflect on this and make sure it does not happen again. We hope you stay with us again soon,

Good Day, We apologize for the incovenience you have experienced during your stay. Rest assured that we have taken note of your comments and we will make sure to take action to them immediately. We are currently working on our air conditioning system to make sure this does not happen again. I am glad that our staff was able to give you the portable air conditioning to make your stay more comfortable. We apologize for any inconvenience and we hope you stay with us again soon.

Thank you for taking the time to write a review on your recent stay at our hotel. Your comments mean a great deal to myself and our team and we look forward to hosting you again. We apologize for the noise due to the Highway, Please let us know on your next stay and we can move you away so you can have a much comfortable stay.

I appreciate your feedback and the time you invested to review your recent stay at our hotel. As a hospitality team, we strive to achieve excellence in every guest experience and I apologize that we missed the mark during your stay. We have taken note of all the comments you have made and we will make sure this are all improved on. We always look for ways to improve to ensure all our hotel guests have a comfortable stay every time. We hope you stay with us again.

Thank you for taking the time to write a review on your recent stay at our hotel. We are delighted you enjoyed your stay with us. Your comments mean a great deal to myself and our team and we look forward to hosting you again.

I appreciate your feedback and the time you invested to review your recent stay at our hotel. As a hospitality team, we strive to achieve excellence in every guest experience and I apologize that we missed the mark during your stay. We hope you give us a chance and stay with us again. We will make sure your stay is VIP.

Good Day. Thank you for your feedback in regards to your recent stay with us. I would be happy to share your comments to our staff and management. Our location is at the edge of downtown which gives you easy access to both sides of the city. Rooms are also made with double construction wall to ensure privacy for all our hotel guests. We are so happy that we met your expectations. We appreciate your business and we are always looking forward to accommodating you on your trip here in Fort McMurray. I have let our maintenance team know in regards to the TV and the Fireplace to make sure this are all in working order when you stay with us again. Thank you for your review and we will always make sure to take our hotel guests comforts to new heights for each and every stay! Have a great day!

Good Morning Sir Ace Thank you for taking the time to give us a review. We always strive to maks sure our guests have an excellent stay and we apologize for missing the mark this time. I have taken notes of your feedback and will ensure I talk to all departments. This will help us improve and I will make sure this is fixed. We hope that you stay with us again.

Thank you Mr. Dean for your rating. We appreciate it.

Good Day. Thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconvenience you may have experienced during this time. We always thrive to ensure all our hotel guests have an excellent stay and we are sorry we did not meet that mark this time. We sent out letters to our guests that will be staying at the Podollan Rez in regards to the check in process as well as all information including breakfast location for POdollan Rezidence guests, if you have not received this prior to your arrival we do apologize. I will look into this and make sure it does not happen again. All our hotel rooms at the Podollan Rezidence are laid out differently. Once booked, our system automatically assigns a room to our hotel guests. We would have been happy to moved you to a different room if you would have told us this after checking in. however, we do apologize in regards to this. We have looked into the rooms and the bugs that you have found are not what you think they are. we have investigated on this and have talked to the housekeeping team to ensure all rooms are properly clean and up to our hotel standards. We understand your comments in regards to other hotels in town however we do hope that you give us another chance and we will make sure the next stay will be better than the next. Thank you for your time. We hope to see you again soon.

Thank you for the feedback. In the hotel industry we do not take this subject lightly and are forced to take all the necessary precautions we can to ensure this does not happen. Your claim was immediately dealt with, the guest services agent would not normally move a guest until the room in question and guests belongings are inspected. However in this case she moved you at your request. The room and adjacent rooms were blocked, inspected by both internal employees and qualified external pest control and there was absolutely no sign of bed bugs. We do not know what you had seen, however we are confident and pleased that there were no signs present. All necessary precautions were taken in regards to room, furniture, and bedding. We invite you to provide confirmation of your bed bug warning statement as we feel it was incorrect. We apologize for any inconvenience this may have caused you. Kind regards, The Podollan Team