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"This is a beautiful situation for a hotel at a reasonable price. With breakfast included. The rooms are big and clean, however they could do with a freshen up, this did not impact our stay. The beach, bay and pool area are ideal. Our room was situated right on the beach, so if possible ask for room 151, it was perfect for relaxing for a few days. Saw lots of manatees in the water too which made it extra special"

"Upon getting to the room after checking-in at a separate building, we found no coffee-maker in the room, the refrigerator was unplugged with water in the freezer, the safe was locked, the beach towels were missing, the phone unit didn’t work…dialing the front desk from the cell phone took us to the voice mail. Had to walk to the front desk several times for resolution. The staff member at the front desk during the check-in was nice and friendly though. To check-out early in the morning the next day, nobody was at the front desk without notices left on the counter; although, we were told about its 24-h operation. Only when getting out of the door, already wasted time trying to figure out what to do, I saw a piece of paper on the glass door with hand-written message, which is easily lost and not noticeable with being dark outside. Why not to leave that notice on the counter?! Or type it in bigger thicker letters, use brighter colors if putting something on the glass door. It was the most stressful check-out, especially when not being experienced with the rental car return center at MIA and ETA at that area. Hope the listed concerns can be addressed in a timely manner for the next customers have time to relax & enjoy their stay. Thank you."

"It would be lovely to have bbq grill that the guests can use. Also, a few more shade palms at the pool."

"Yes"

"Front desk staff gave me a hard time when I asked them to speak to our “neighbor” talking loudly and chain smoking outside our door from 10pm-1am keeping us up and we had to be up early. Basically felt like I was being called a liar and the people smoking weren’t smoking in the designated area. Wall was filthy - looked like someone like liquid chocolate was spilled down the wall and not cleaned up. "

"Tiki bar and staff made our stay. The breakfast is the only let down, it's the standard fare for Holiday Inn Express, not with the $19 per person we were charged."

"Yes"

"The service at this hotel was some of the worst I’ve ever encountered. There was no one available to help with luggage, which was a huge issue since the rooms involve very steep stairs and there is no elevator. Additionally, the showers are very outdated and quite dirty. Overall, this was definitely not the experience we were hoping for. Very disappointing, and the staff was extremely unpleasant"

"Fantastic breakfast, not over crowded. Very relaxing "