Dear Shino,thank you very much, we are happy you had a great experience with us and you enjyed our beatiful Florence. See you next time. Arrivederci

Dear Hiroaki, thank you, it was a pleasure to read such a lovely review. Come back whenever you want we will be here to welcome you.

Dear,We thank you for her fantastic feedback! We are happy that he appreciated his stay at our structure and we hope to welcome it again, in our historic Florentine homeBest regards

Dear Sir, We thank you first of all for having preferred us during your visit to Florence, for having appreciated our rooms, as well as for having taken the time to describe your experience at the Relais Hotel Centrale! We assure you that we will treasure your considerations regarding the reflections you have reported. We sincerely hope to see you again soon in our historic Florentine home. Best regards Roberto

親愛なる信弘さん、 一流のフィードバックをいただき、誠にありがとうございます。 すべてのスタッフは、彼らの努力とコミットメントが報われ、認められていることを誇りに思っています。 次回のご来店を心よりお待ちしております！ 敬具 Lavinia

Thank you very much. We hope to see you again.

Dear Takao, Thank you for publishing your kind review. Please accept our most sincere apologies for the inconvenience of the shower; we are happy that you appreciate how promptly our reception staff assisted with the issue. We look forward to welcoming you back sometimes soon.

Dear guest, we are happy that the level of service, friendliness and professionalism of our staff have exceeded your expectations. We hope to have the opportunity to welcome you again in the near future.

Dear Summer, thank you very much for your review. We are glad to hear that you enjoyed the perfect location and our breakfast service. We were not having problems with the air conditioning and we are sorry to realize that you did not sleep well for that; in case you would have told us about the issue, we would have immediately check in order to meet your needs as we usually do for all our guests requests. The temperature in the room is also adjustable directly from the room thermostat, so that everyone chooses according to their preference. We look forward to welcoming you back sometimes soon.

Dear guest, we are pleased to know that you have appreciated the availability and kindness of our staff, always ready to surprise our guests, trying to anticipate their needs in any occasion. We are looking forward to seeing you again and to providing you with another excellent stay in Florence

we thank you for you valuable feedback. Regarding your report on the heating in the room, we did not receive a negative feedback from other guests but we already provided to check and everything is working perfectly. We would like to remind you that the reception staff is available 24/24 in order to solve any issue. We would be honored to get the opportunity to provide you with a much more enjoyable experience on your next visit to Firenze.

Dear Naoki, we thank you for your kind words and we are pleased with the excellent experience we have given you. We look forward to seeing you in the near future and enjoy Florence, the Renaissance Pearl City.

thank you so much for posting about your experience! We are so glad to hear you enjoyed the location and your room. We hope to see you again soon!

お客様 このコメントを書いてくれてありがとうございます。 フィレンツェで次の休みの際におお待ちします。

Thank you so much for sharing your experience. We hope you'll choose us for your next trip in florence!

Dear Guest, thank you for your wonderful review and we are so happy you spent wonderful time with us. The care and the attention to all details is very important and we are very proud when we meet our guests expectations. We are so grateful you chose to stay with us every time you visit our beautiful city. We look forward to seeing you again soon!

Dear Akira, we are sorry if you did not feel welcomed and assisted by hotel staff, it was not our intention since customer satisfaction is our first aim and we work hard everyday in order to match all our guests needs and requests. We inform all our guests about the code to be used inside the lift at check-in and I am afraid you probably missed this important information at that time and you could have at least asked for assistance, we would have helped for sure. We do not report the code in the information paper we gave you because it is a security code. We anyway thank you for your stay and send you our best wishes. Kind Regards

Thank you for your good review. We are absolutely delighted to hear that you enjoyed your stay with us and were satisfied with our location and services. We truly hope to welcoming you again at the Relais Hotel Centrale and please, do not hesitate to contact us directly for any information you might need.

Thank you very much for such kind and beatiful words! We hope to see you again too. Kind Regards

Dear Jorge,thank you so much for your wonderful review,underlining our amazing location and proximity to all the main and best spots of the city

Gentile Vincenzo,ci fa molto piacere che abbia apprezzato la colazione che noi consideriamo un punto di forza! Grazie e a presto

Dear Mikhail,thank you for the review. We are glad that you appreciated the professionalism of our staff and our breakfast service. We are happy that you appreciated our historical structure as well and we hope to welcome you again in Florence!

Dear Mr. Carlos,We apologize that our service did not meet your expectations. We would just like to point out that the air conditioning is active during the appropriate period. The entire structure is non-smoking, we have a designated outdoor area for smokers.Best regards

Thank you Maryeling. See you next time

Dear Cahd, it was a pleasure to welcome you here. Thank you for your nice words. Arrivederci

Estimado Sergio, nos alegra saber que su estancia fue bien y muchas gracias por este fantastico feedback. Esperamos poder darle la bienvenida en una futura ocasion. Atentamente, El personal

Merci! Nous éspérons de vous revoir. Arrivederci

Dear Craig, thank you so much for your kind words. We are really happy to know you enjoyed your stay in our hotel and also our breakfast. We will be waiting for you for your next stay!Best Regards, The Staff

Gentile Silvia,la ringraziamo per aver dedicato parte del suo tempo a scriverci questa recensione.Siamo lieti che il soggiorno sia stato di suo gradimento e che abbia gradito la posizione centralissima della nostra struttura, la professionalità del nostro staff e la cura che riponiamo nella scelta della qualità dei nostri prodotti in sala colazione.Saremmo felici di averla nuovamente come nostra ospite e poterla accogliere nuovamente in questa bellissima città nella quale ci troviamo.

Gentile Margherita,grazie per aver condiviso la sua esperienza con noi apprezzando la posizione e la bellezza del nostro palazzo storico. Siamo altrettanto felici che abbia trascorso un ottimo soggiorno e siamo molto lieti di sapere che ha apprezzato l'estrema professionalità del nostro personale e che abbia gradito la varietà, la qualità e l'attenzione riposta nel servizio colazione. A nome di tutto lo staff, Le porgo il nostro più sentito ringraziamento per questo bellissimo commento. La aspettiamo nuovamente per darLe conferma che saremmo lieti, ancora una volta, di rendere il Suo soggiorno ancora più piacevole.