Ken様この度はRésidence La Réserveにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルの立地や、お部屋のキッチン、食洗機などの設備等が、長期のご滞在を快適なものとした様で、大変嬉しく思います。お水や洗剤のサービスにつきましては全てが、お客様のご期待に添えず申し訳ございません。また、受付スタッフへの対応に、喜んでいただき何よりです。頂いたお言葉は、本人に伝えるとともに、感謝の意を申し上げます。ご意見とご感想をお寄せいただき、ありがとうございました。またのお越しをお待ちしております。M. Parent, General Manager

Dear Ahmed,Thank you for letting us know that you enjoyed your stay.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We look forward to a return visit from you in the future.Best wishes,M. Parent, General Manager

Lieber Thomas,vielen Dank dafür, dass Sie sich die Zeit genommen haben, uns Ihren Kommentar zu hinterlassen!Es freut uns sehr, dass Sie die Sauberkeit Ihres Zimmers sowie den Zustand und die Ausstattung unseres Hauses positiv hervorgehoben haben.Wir bedauern, dass die Anzahl der Liegestühle am Pool Ihren Erwartungen nicht entsprochen hat und auch die Verfügbarkeit der Tische beim Frühstück zu Wünschen übrigließ. Für die Unannehmlichkeiten möchten wir uns entschuldigen. Wir streben stets danach, unseren Gästen einen angenehmen Aufenthalt zu bieten, und bedanken uns für Ihre Hinweise, die uns dabei helfen, unseren Service zu verbessern.Ihre lobenden Worte über die Zimmerausstattung und die allgemeine Hotelqualität sind für uns eine wertvolle Anerkennung unserer täglichen Arbeit und motivieren unser Team, den hohen Standard der Résidence La Réserve beizubehalten und weiter zu fördern.Wir würden uns sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Mit besten Grüßen,M. Parent, Hoteldirektor

Dear Craig,Thank you very much for this kind review.It is heartening to know that our staff, particularly Flo, left such a wonderful impression with their helpfulness and professionalism. Your commendation on the room cleanliness and the condition of our hotel reaffirms our commitment to maintaining the highest standards. Furthermore, we are thrilled that the amenities provided in our rooms contributed positively to your experience at Résidence La Réserve.We hope to welcome you again soon. Best wishes,M. Parent, General Manager

Dear Bernardo,Thank you for taking the time to share your feedback.We are glad to hear that you had a pleasant overall stay with us and were satisfied with our high standards of cleanliness.However, we regret that the condition of the hotel did not fully meet your expectations. Please rest assured that we are in ongoing discussions with management regarding renovation to enhance the comfort of our valued guests. It is heartening to receive your overall positive summary as we remain committed to offering our guests a compelling blend of convenience, comfort, and value.We hope to have the pleasure of serving you again.Warm regards,M. Parent, General Manager

Cher hôte,Merci de partager l'expérience de votre séjour.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,M. Parent, Directeur général

Dear Denzil,Thank you for your positive review, we appreciate it.We're pleased to know that you would recommend our hotel, and we appreciate your recognition of our room cleanliness. Our team works diligently to ensure a welcoming and clean environment for our guests. We understand that you felt the hotel condition and room amenities could be enhanced. While we are proud of our well-equipped apartments and friendly staff, we strive to maintain high standards of comfort and quality for all our guests.We hope to welcome you back soon.Best wishes,M. Parent, General Manager

Dear Mohana,Thank you for taking the time to share your feedback with us.We're pleased to hear that you found our accommodations to be good and the space decent.We take pride in our hotel's proximity to the airport and appreciate your acknowledgement of this. Regarding the cleanliness and sofa beds, we strive to maintain high standards and regret to hear that we did not meet your expectations. Our daily cleaning service is committed to ensuring guest satisfaction, and we offer a range of accommodations that cater to different needs, including sofa beds designed for short-term stays. We understand the challenges that may arise when seeking transportation services such as Uber, and we continue to provide assistance to our guests in finding convenient travel options.We hope to welcome you back for a more enjoyable stay in the future.Best regards,M. Parent, General Manager

Chère Aïssa,C'est avec un grand regret que nous prenons connaissance de votre déception à la suite de votre séjour au sein de notre établissement. N'hésitez jamais à nous en faire part sur place. Nous pouvons trouver une solution ensemble.Nous espérons que vous nous donnerez l'opportunité de vous revoir pour un meilleur sentiment,

Dear Leo,Thank you for sharing this lovely review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,

Dear Thomas,Thank you for taking the time to share your review.We're glad to hear that you found our rooms spacious. Our team strives to maintain a high standard of accommodation and appreciates your feedback.We are sorry about the incident with the shuttle, the evening receptionist was well aware of this and instead provided information on the nearby public bus stop and schedules. We are very sorry for the inconvenience caused by the misunderstanding. In light of the situation, our receptionist, in an effort to assist, suggested arranging a taxi for your convenience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,M. Parent, General Manager

Cher Thomas,Merci d'avoir pris le temps de nous faire part de votre expérience chez nous.Nous regrettons sincèrement que votre séjour n'ait pas été à la hauteur de vos attentes.Nous aimerions beaucoup savoir ce qui ne vous a pas convenu. Nous souhaitons améliorer ce qui doit l'être.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception.Bien à vous,

Cher José,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Au plaisir de vous revoir parmi nous,

Chère Laetitia,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes enchantés que notre établissement ait été à la hauteur de vos attentes.Ce serait un plaisir de vous revoir pour une expérience tout aussi positive. Bonne année à vous !Cordialement,M. Parent, Directeur général

Chère Ilknur,Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé.Ce serait un plaisir de vous revoir et nous vous souhaitons une bonne année !Bien à vous,M. Parent, Directeur général

Chère Olga,Merci pour ce retour très positif.Nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Joyeuses fêtes et au plaisir de vous revoir parmi nous,

Dear Sebastiaan,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes for the holiday season,M. Parent, General Manager

Cher Xavier,Nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Joyeuses fêtes et au plaisir de vous recevoir à nouveau,

Cher hôte,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé.Joyeuses fêtes et au plaisir de vous accueillir pour une autre expérience de qualité,

Estimado Leonardo,Comentarios de este tipo nos animan a seguir adelante y mejorar día a día.Nos complace saber que encontró a nuestro personal cordial y atento, y que nuestro desayuno cumplió con sus expectativas, destacándose como un aspecto positivo de su estancia. Nos enorgullece ofrecer un buffet que incluye una variedad de opciones para satisfacer a nuestros huéspedes. En cuanto a la limpieza de su habitación, agradecemos su valoración y nos alegra que haya disfrutado del confort de la misma, siendo este último un reflejo de nuestro compromiso por garantizar el bienestar de quienes nos visitan.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo,

Dear Roman,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again.Kind regards,M. Parent, General Manager

Chère Sylvie,Merci d'avoir partagé l'expérience positive de ce moment passé parmi nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir de nouveau bientôt pour une autre expérience de qualité,M. Parent, Directeur général

Dear Heriberto,It's a real reward to receive such a great review.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to seeing you again on future occasions.Best wishes,M. Parent, General Manager

Merci pour votre évaluation positive.Nous serons de vous accueillir à nouveau pour un prochain séjour.Meilleures salutations

Chère Ginette,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,

Cher Louis,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous recevoir de nouveau,M. Parent, Directeur général

Dear Youssef,Thank you for this positive review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit.Kind regards,M. Parent, General Manager

Dear Markus,Thank you for this high rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back again in the future. Best wishes,M. Parent, General Manager

Cher Youssef,Merci beaucoup pour ce charmant commentaire sur notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,

Dear Denzil,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our rooms to be clean and that you would consider staying with us again.We look forward to welcoming you back in the future. Best regards,M. Parent, General Manager

We would like to thank you for your nice comment and we wish you to welcome you for a next stay at la Reserve.Best regards

Client gentil et courtois.

Dear Mark,Thank you for taking the time to review your stay.We are glad to hear that you found our location convenient and appreciated the free parking. Our goal is to provide affordable accommodation in the Geneva area, and we are happy that you found our prices to be reasonable.We apologize if the bed did not meet your comfort expectations. We understand the importance of a good night's sleep and will take your feedback into consideration for future improvements. As for the breakfast, we do offer an Express breakfast option at a lower price for guests who prefer a lighter meal. We hope you will consider trying it during your next stay.We look forward to welcoming you back in the future. Best regards,M. Parent, General Manager

Dear Nitin,We appreciate the time you took to provide this review.We are glad to hear that our friendly team made a positive impression during your stay. However, we are sorry to learn that you found the bed uncomfortable. We understand the importance of a good night's sleep and will take your feedback into consideration for future improvements.Regarding the smell in the room, we apologize for any inconvenience this may have caused. Our housekeeping team follows strict protocols to ensure cleanliness and comfort, and we will address this issue with them to prevent it from happening in the future.We hope that you will return on a future occasion. Best regards,

Dear Youssef,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,

Dear Magdalena,Thank you for sharing this feedback about your recent stay.We are glad to hear that you enjoyed our tasty breakfast offerings; we strive to provide a variety of options to suit all tastes.We are sorry if you found the hotel design outdated; we are currently in discussions with management regarding renovation plans to improve our facilities. We also appreciate your feedback on our team, as it helps us to continually improve our services. Please rest assured that we will address these concerns with our team.We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards,M. Parent, General Manager

Bonjour,Chère Doriane,Nous vous adressons un grand merci pour votre retour.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Au plaisir de vous revoir à nouveau très bientôt !

Kära Mazen,tack för att ni tagit er tiden att ge oss feedback.Vi är glada att din vistelse hos oss var till er belåtenhet.Med vänliga hälsningar,M. Parent, General Manager

Dear Anand,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,

Dear Xavier,Thank you for sharing this review of your time at our hotel.Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.We look forward to welcoming you back in the future.Kind regards,M. Parent, General Manager

Dear Michael,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to have the pleasure of welcoming you back. With kind regards,

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 넓은 객실과 조리 시설 덕분에 편안히 머물다 가셨다니 저희도 기쁘네요. 소중한 의견 나눠주셔서 감사합니다. 부디 저희 호텔에서 머무시는 동안 페르네 볼테르에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.M. Parent, General Manager

Dear Hemant,Thank you for taking the time to share your review.We are pleased that you chose us for your stay.On the other hand, we are sorry to hear of your concern regarding the air conditioning and that you felt we did not uphold our usual high standards. We are also sorry to hear that you felt our team's response was insufficient, however, as we were only informed upon your departure of the issue, our team did the only thing they could which was to inform management.Please know that we take your comfort and well-being very seriously and we have passed your comments over to our housekeeping team for review also.Furthermore, you asked us to negotiate the price of a taxi which we gladly did for you as a gesture of goodwill.We hope to have the opportunity to welcome you again for an improved experience.Kind regards,

Cher Hôte,Merci pour cette évaluation très positive.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous revoir.Bien à vous,M. Parent, Directeur général

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 다른 큰 불편함은 없으셨던 것 같아 저희도 기쁘네요. 부디 저희 호텔에서 머무시는 동안 Ferney-Voltaire 에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.M. Parent, General Manager

Dear Guest,Thank you for taking the time to rate your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,M. Parent, General Manager

Dear Guest,Thank you for taking the time to rate your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,M. Parent, General Manager