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"We had a wonderful stay! Couple things we would tweak but overall it was wonderful!!! Very very impressed with this resort. It was idyllic and wonderful and restorative! Many commented on how much it has changed post hurricaine. Honestly, it sounds insane. But for what it is now - still amazing. Doesn’t change anything. And the character of the workers - impressive. Still working through some rennovations but the amt of beachfront is truly impressive. Would 100% recommend Excellence level. It was a great stay!"

"This was a great resort to stay! I will definitely be back. I want to thank the staff that made my stay memorable: Satia, Kenny, Donevan, and Keino. The beach is right across the street and you get free access. This is definitely somewhere I would stay again"

"It was excellent "

"Great"

"This was a great place to stay 10/10"

"The staff was amazing Abby at the buffet always made sure we had a great place to sit and she kept out mimosas filled. And Michelle at the main pool bar was amazing! The foam parties at Reggae and Montego Bay were so much fun. This is the resort to visit if you're looking for a good time. we extended our stay because we loved this place that much. "

"Privilege Package was NOT worth It! We Checked Out Early! We rarely leave negative reviews, but our experience at this property was disappointing enough that we decided to check out early and move to another hotel. We booked the Privilege Package on the adults-only side, expecting elevated service and amenities. Unfortunately, the experience did not reflect what was advertised. Service was a consistent issue throughout the stay. The front desk rarely answered calls, and when we arrived our room was not ready until 4 PM. Although we were told we would be notified when the room was ready, no one contacted us. We had to repeatedly return to the front desk to check ourselves. Food options were also very limited. Most restaurants close at 10 PM, and there are no late-night options on the property, not even a coffee shop. For a resort of this size, that was surprising. In addition, the food often did not taste freshly prepared, and after drinking the water I unfortunately became sick during our stay. The Privilege package advertises butler service and transportation by cart, which was one of the reasons we booked it. One evening it was raining heavily and we requested cart service to get to dinner. We were told the cart was unavailable because it was charging, which meant we had to walk in the rain and arrived completely soaked. The gym facilities were also disappointing. The treadmill could not be adjusted to an incline, and the following day the gym was closed due to air c "

"I travel often but, this was my first time booking at an all inclusive adult only resort, unfortunately, the Riu Montego Bay is overrated! If offered room 30 RUN by all means! The room is located directly over the 24 hr sports bar so sleeping is impossible, the view is obstructed, and to top it off the room has ROACHES! When we complained they sent up housekeeping with a can of insect spray and of course on the last day we saw more ROACHES so, now we have to FUMIGATE our luggage before going home. So for CLEANLINESS ZERO STARS! Then we were locked out of our room for an hour sitting on the floor due to the door pad disengaging because the battery died, and there was only 1 technician for the entire property. However, the entertainment & activities were very fun and engaging! Staff were very accommodating, helpful, and informative! Leo, Demario Rolly Polly and many others were wonderful. This resort left a bad taste in my mouth, There was very little regard for our complaint, and without a room change due to spring break, I absolutely will not book again. "

"Beautiful property with exceptional customer service. "