Falls Express Ski Lift

Great location, very friendly staff !

A hidden gem tucked away in an unexpected corner of South Melbourne. From the moment you enter the lobby, you’re transported into an elegant, thoughtfully designed retreat from the bustle of the city. Our room was spacious and beautifully considered, with luxurious amenities that made the stay feel special. We particularly looked forward to the pool, sauna and steam room, but sadly these spaces didn’t reflect the care evident elsewhere. The sauna floor was covered in hair, the steam room had an unpleasant smell, and no towels were available, despite it being Saturday. Breakfast was equally mixed. The café is charming and full of character, yet the service felt oddly flat, almost hollow. Despite ample staff, communication was disjointed. The mechanics of service were there, but not the warmth, attentiveness or ease one expects at this calibre. We were initially told only one breakfast was included in our booking. This proved incorrect, but took 20 minutes to resolve, with little grace or effort to put us at ease. Despite these shortcomings, we genuinely enjoyed our stay. Hannah Street Hotel is beautifully conceived, with an intimacy and sense of place that set it apart. What it lacks is the human warmth to match: a genuine welcome, instinctive attentiveness and that quiet generosity of spirit that makes guests feel truly cared for. The interiors promise something exceptional; I hope, in time, the hospitality will fulfil that promise.