6/10
Was excited to book the property for our family could stay together for my daughter's wedding in the area. Looked forward to enjoying the amenities and everyone having their own room.The yard, pool, outside areas and activities are in abundance! Everything is provided (let them know you need pool towels). A basic expectation of a rental to have hot water in primary bedroom and guest bathroom for majority bedrooms, overshadowed the enjoyment of the house. There was one shower stall with hot water on the other side of house. Coordinating 8 people to bathe was extremely frustrating and challenging.Contacted owner who had us check water heater and turned up temperature. Allowed for 2 warm shower (total) and then back to cold showers and facet water again.Communicated again the issue and we were asked, as the renters, to look at the water heater again to see if we could fix. Did not feel comfortable doing this. While dealing with stress and details of a wedding, we did not anticipate that not having any hot water in the main section of the house would even be a concern. This should have been assessed at first call. Received a thank you for stay and the response to water concern and our disappointment, the next message was an apology for the inconvenience and "hoped I would understand that things like this can occur at any time" as well as have done a quicker response to the issue. Yes, things like this can happen, but should not last 6 days. This was a special trip for us.
Missy J.
2025 年 5 月に 5 泊滞在