Fakahatchee Strand Preserve State Park

I was honestly shocked by my experience at the Fontainebleau Miami. For a hotel that markets itself as a world-class luxury resort and charges premium rates, the service and value were extremely disappointing. One of the biggest surprises was that room service wasn’t available after 4:00 PM. At a luxury resort, I expect room service to be available well into the evening, if not 24/7. Finding out it wasn’t was a major inconvenience. The pool experience was just as frustrating. Nearly everything came with an extra charge, making it feel like you were constantly being nickel-and-dimed. After paying thousands to stay at the resort, I didn’t expect to have to pay additional fees for what should be standard amenities. The property itself is beautiful, but great architecture can only go so far. Luxury is about service and the overall guest experience, and unfortunately this stay didn’t live up to the Fontainebleau’s reputation. I expected much more for the price and would seriously consider staying elsewhere on my next trip to Miami.