Find hotels near Elegance Boutique Spa, Los Angeles from ￥13,099

"Breakfast 👍 shuttle 🙌 "

"Everything was nice, keep in mind they charge for anything above the bare minimum "

"There was trash piling up next to the elevators all weekend long that didn't get cleaned ever. The room itself was clean but the bathroom was a bit dirty and the faucet was not sealed into sink bowl. Elevator very long every time. I couldn't find the stairs but that would be a better option."

"Good"

"I wanted to experience what other travelers have; however this hotel fell short for us. Upon checking in, the front desk area was dirty, food crumbs everywhere, just looked sticky and dirty. The elevators never looked clean. Our room was clean and average. We experienced a toilet backup around 9 PM on our second night and the front desk had trouble finding a plunger as the electrician/maintenance was gone already. When I asked how are we supposed to use the restroom for the night they stumbled. They initially tried to find a plunger but called back saying they could not find one but could comp me two breakfast tixs for the inconvenience …that’s when I said if you can’t fix it i need another remedy like finding a different hotel and a refund for the stay. They said they would get back to me. Got a follow up call they found a plunger and would still give me the breakfast tixs (which I never got). And housekeeping, unfortunately never got during our stay. We had to ask for extra towels from hotel staff. I’ll pass on this brand in the future. "

"Great place. Right by the beach. I would stay here again."

"Asked for extra towels one evening and they kept saying they send someone over. We called twice and finally fell asleep without a shower. I should also add this was a suite for 5 people and there were only 3 towels available. I called back next morning and again they told me they would send someone. It wasn’t until I asked to speak to manager that my extra towels showed up. "

"some of the staff were lovely"

"This 1 star (not two and a half) stars motel (not hotel), has staff who act like they are working at the Marriott. Girls (not ladies) working at the desk in the evening needs a refresher on customer service. First time in California and first impression of them was “yuk.” Let’s be real, though the room seems kept, it’s not high class but the staff did not make up for what is lacking in room quality. Unfortunately reviews and online pictures do not give true descriptions of rooms. Well, I will not be staying here again or even recommend. Not because of the very low class rooms, but due to the customer service. The staff did not even tell me where to go, she just gave me the room key and told me the number. Never been here before, so had to figure it out. Staff does not present professionally. Sits and scrolls on her phone. Seems more like I’m going into the stable where Jesus Christ was born more than a hotel. The stable was even more welcoming. Wave Hotel, you can ‘wave’ your recommendation goodbye. Of course you will still get business because of your location and convenience. I have learned a big lesson, but such is life experience. Thank you. The breakfast is. Joke. Broken juice machine, stale bagel and left over sweets. Waffle is awful. Thank goodness for Starbucks across the street where I can do proper breakfast. Thank goodness for all the shops, restaurants, malls, many, many, food places around the area. After my stay I actually went to read the reviews."