Service
Owners were polite, friendly and responsive to questions and requests.
Deposit Return Policy – they only return funds via bank draft within 48 hours of checkout (even when you pay in cash). We learned this in an email message 1 day prior to checkin.
Checkin – We were met by an agent we weren’t informed of. He said we could contact him with questions but he was slow to respond and, at the end of the trip, didn’t respond at all.
Checkout Procedure – we had a 7am checkout, the owners informed us they would not come by to inspect the property until later. This was concerning to me (I have been burned by this before). In the end, we did receive the full deposit back but the process made me nervous.
Apartment
The apartment is beautiful. The layout is perfect. The bedrooms are upstairs and the living area is downstairs with a spacious patio. They have a very convenient downstairs powder room and an outdoor utility area. It is a very comfortable place to stay.
The ad details and photos show a hot tub, however, we were informed after booking that if we want to actually use it, that would cost extra. We had to pay a daily fee to use the hot tub, this was surprising.
The ad detail also mentions a BBQ and private pool. The pools are private to the community, not the villa. There was no BBQ on the patio so that must be for the community as well.
We were told the ‘house rules’ upon check in which included noise level. However, the next-door neighbors blasted their television and stomped up and down the stairs until 1am. They were extremely loud and, apparently, have no such rules to follow.
There is heavy construction in the area from 8am – 8pm including Saturdays. This made for a noisy time on the patio and also an audience, with the occasional builder leaning over higher balconies to watch us in the hot tub.
The patio is lovely but, because of the new buildings going up, the ocean view is obstructed.
Location
The apartment is a short walk to a lovely beach that is pristine clean. The local shops and restaurants are a much farther walk along a very nice promenade.
Alicante is beautiful. The people are very friendly and the beach is extremely impressive.
The whole area is under development. We sat outdoors at a restaurant only to have to listen to a jackhammer for an hour.
With all the holiday condos, the area must be very crowded in season. When the new construction is finished, the area will be flooded with tourists I doubt I'll return.
