El Tepozteco National Park

Decent place for families

The hotel was nice. All staff with the exception of one, were very friendly. One of the down sides to this hotel was the excursion for the cenotes, it gets booked fast because they don’t have multiple excursions a day. On top of that, they didn’t allow us to book prior to arrival, which is very unfortunate. The beach along the resort has these big concrete blocks along the shore which doesn’t allow for us to enjoy the beach. We also had a bad experience when we ordered room service. The bread on the burger had mold, very gross. The staff said they would send someone to see the food, they never showed up.