El Tanque Vacations from ￥260,876

Santa Barbara is a lovely accommodation in GDS. great location and close to lovely places to eat. The room and complex was ideal. Very good. I gave 4 stars but would have given 5 if I didn’t need to contact for th bed change/towel change as they kept missing our apartment out. However then did the change the next day and they apologised for missing us twice.

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.

Loved the Rock Royalty breakfast. Staff knew my order as I entered the door.

Exceptional. Lovely garden. Great facilties. Very helpful and kind staff in every department. Special thanks to reservations, housekeeping and doormen.

Nice room, comfy beds, friendly staff, plenty of communal areas/bar options, fun activities. Would visit again.