El Caimancito Beach

Lovely condo in a very nice plaza with decent restaurants and a great coffee shop. Getting there was a nightmare. The link to the map took us to another property and the address typed in directly to Google Maps took us to a sketchy neighborhood. The only landmark they mentioned was a restaurant that no longer exists. It was stressful and added an hour to our trip. Nowhere in the listing did it mention the complex name — Puebleto Marino. Just that information would have been extremely helpful. Also, the internet was terrible and it was very difficult to watch TV or movies, a two hour movie took three hours because of how many times the internet dropped. Lastly, the pictures make us look as if the beach and pool are right outside, but they are down the road and there was no parking there, nor would the beach club staff bring us back to our condo. Otherwise, the location and amenities were lovely.

I booked the Deluxe Penthouse for a week with my 89-year-old mother. The condo was full of deferred maintenance, and we lost hours of our vacation waiting for repair people from Tuesday through Saturday. - No bedroom A/C all week. My mother slept on the couch. Fans were brought in instead, with a constant high-pitched whine. - Dishwasher broken. A technician spent two hours on it, and it took three more days to decide to replace it. - Coffee maker broken. Pots and pans scratched and dirty. - The only lamp fell out of its base while I was using it. - Jacuzzi water turned foamy and filmy. I had to shower it off. - Wine fridge and safe didn't work. - Cockroaches and a confusing TV. I wrote to management every day and went to the office Thursday to ask what their plan was. I got apologies and promises, but nothing was fixed. On Saturday, maintenance entered without notice, left a new dishwasher in the middle of the kitchen, and said they'd be right back with a part. Three hours later, no one had returned. A larger unit was finally offered, but after so many electrical problems and broken promises, I couldn't risk it with my mom needing A/C, so we left. A unit marketed as a penthouse should work, and management's response came far too late. I can't recommend this property, especially for older guests. Diego was very kind.

The Hotel was in a perfect location